Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I paid the copays of my 2 or 3 visits to see *********************** and I continued to get charged the $22 or $29 dollar fees. I paid 1 or 2 and still continued to get charged, two more times totaling, $69.56. I refused to pay and the continual billing stopped. I called them, left a msg to ask why am I still getting billed when I am not going to anymore visits. The only response was a bill for $69.56. I went into the office and explained to the two front desk office ladies the situation. The young lady said she noted that I knew about the bill and was trying to attend to it and sent the information off to the billing department. No response to my question, just another bill on 1/5/2024 for $69.56 and then a threat of a letter on 3/11/2024 that I am being unfair to other patients who pay their bills and in two weeks they will give this account to their attorneys for suit. I just left another msg with the billing department today to call me about paying what I owe , if any. I spoke with my insurance company and they cannot determine what I paid to the ** Plastic Surgeon. I need to speak to someone in the business office.

  Business Response

  Date: 09/20/2024

  we called this patient to let her know she has no balance on her account. 

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 2/13/24 I HAD A ***** TUCK N A BREAST REDUCTION. I CONFIRMED WITH MY HEALTH INSURANCE THAT THE ANESTHESIOLOGIST N THE FACILITY FEE WERE COVERED UNDER THE ****ING CODE PROVIDED TO ME BY LIPS GROUP, PC. LOCATED AT ********************************** I NEVER RECEIVED THE ACTUAL BREAKDOWN FOR THE SERVICES. I ASKED FOR ******** WAS TOLD THEY WERE EMAILING THEM. UPON THE SURGERY DATE N STILL NO BREAKDOWN. I HAD TO GET THE SURGERY PERFORMED. SO I HAD THE SURGERY. SHORTLY AFTER THE SURGERY, I REQUESTED THE BREAKDOWN OF THE **** AGAIN, THEN I REQUESTED A MNGR WHEN IT WAS NOT RECEIVED. ***** RETURNED MY EMAIL STATING THAT IT SHOULD HAVE BEEN SENT PRIOR TO THE SURGERY. THEN I NOTICED THAT I WAS CHARGED FOR THE ANESTHESIOLOGIST & THE FACILITY FEE ONCE TO THE HEALTH INSURANCE ( I CONFIRMED THIS WAS COVERED WITH THE HEALTH INSURANCE) N AGAIN TO MYSELF PERSONALLY. THEY ****ED THE INSURNCE COMPANY FOR THE BREAST REDUCTION WICH COVERS THE ANESTHESIA AND THE FACILITY N THEN ****ED ME FOR THE ***** TUCK N ADDED THE SAME SERVICES ANESTHESIA AND FACILITY FEE. WHEN I REACHED BACK OUT TO *****, HE SIMPLY RESONDED THAT IT WAS NOT ****ED TWICE. MY HEALTH INSURCANCE4 COMPANY CONFIRMED THESE SERVICES WERE COVERED ALREADY AND HE CHARGED ME AGAIN. I PAID A TOTAL OF ******* - ***** FOR THE ***** TUCK, 50 FOR RECOVERY SUPPORT, 50 FOR GARMENT , 1550 FOR THE FACILITY FEE WHICH WAS COVERED UNDER THE BREAST REDUCTION AND ANESTHESIA OF ****** WHICH WAS ALSO COVERED UNDER THE BREAST REDUCTION-EMAIL CONFIRMING THAT THE BREAKDOWN WAS NOT RECEIVED IS ENCLOSED. I was also charged a finance charge that i was not aware of of ******. this was lot listed nor dioscusssed with me.., I'm looking for the additional Facility fee and the anesthesia fee along with the ****** totaling $2,444.75 to be credited to my Care Credit Card or to myself to pay off the care Credit Card

  Business Response

  Date: 09/20/2024

  this patient, was given a breakdown and provided her with everything she needed. Her insurance WILL NOT cover the cosmetic end for anesthesia and facility.