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Business Profile

T Shirts

Special Tees

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped a jacket off in March to have sectional winning patches and sports added to it. We had originally bought it from this business. The cost of that jacket was $110.00 and 45 for patches. On May 1st I emailed asking about the jacket because I had heard nothing. I was told it would be done that week. June 6th I emailed again because it wasn’t done the week they said. I was told it wasn’t completed and I would get a proof to approve. I never received the proof. June 23rd I emailed to see what going on. June 26th I was told there was an email sent asking about the pockets on the jacket and the listing of sports. I never received such email, I never received a proof to approve. I got an email that the jacket would be done the next day (June 27th) again was told I’d get a proof and never did. June 30th I emailed asking if it was done. I was told it was started and it would be finished after July 4th. July 28th I picked up the jacket and it was all wrong. Letters were crooked, patches missing. I called to tell them and was told the jacket had to be completely reordered to start all over because it couldn’t be fixed. Since then I have more email, made more phone calls. On July 28th the women I spoke to was rude and berating. The jacket was done for a second time and done wrong again. I have multiple emails about that as well. They had to reorder the jacket again and again I had been told it’ll be done on a certain day/days and it never was. Was told it would be put a head of all other orders and never was. I have been ignored, given multiple excuses and I have been kind, patient and understanding. I still do not have the jacket. I tried getting a hold of another manager and heard nothing back. This has been a complete disaster. I have been treated like a burden instead of a paying customer. There has been no attempt to rectify the situation other than giving me the runaround about when it might be done. I hear nothing from them, it’s always me asking for updates.

    Business Response

    Date: 10/03/2023

    Business states that the consumer has the item as of 9/18/23.

Special Tees is NOT a BBB Accredited Business.

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