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Business Profile

Chimney Cleaning Equipment

chimneydirect.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product on feb 3 and paid 184.96. Called several times to ask why order wasn’t shipped no answer. Sent e-mail no answer. Called this morning no answer.

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a chimney cap on 12-19 for $540. It arrived to me damaged due to insufficient packaging. I then emailed the vendor with pictures of the damages on 12/29/23 requesting a return. The website chimneydirect.com clearly states "30 Day Money Back Guarantee With NO Restocking Fees". My email was not responded to. I called the vendor on 1/3/24 and was not meet with professional customer service. I was told they don't check email and when i explained the damages he stated "no one would see it" as it is on the roof. Unacceptable. He was very combative and stated the "boxes were strong". Maybe so, but it still arrived to me damaged and is not acceptable. Offered me no solution and then hung up on me. I reported the transaction on my Credit Card to dispute. The business is not living up to their advertised agreement with returns. I simply wanted to have a replacement sent and return the defective piece or return the damaged piece for a full refund. It should be up to the vendor to dispute the damages with his carrier. Poor experience all around.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a chimney sweep kit. Placed order 12/15/22 and $179.95 was charged on my **** card. Purchased items were delivered by ***** 12/16/22. It was immediately clear the product was not completely as described in the product's write-up on the web page, and it was not going to work for my fireplace. Called the business back during their business hours on 12/17/22. No one answered the phone, left a detained message and my contact information. No response. Called the business again on 12/19/22 at 10am. Call went to voice mail. Left a message to have them call me back - no response. Also e-mailed the business at ********************.com (this is the contact email listed by the vendor on the shipping invoice). Their web page states on very top that returns are accepted with no restocking fees. I will give them 48 additional hrs. to respond before I file a fraudulent charge complaint with ******** *******.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a fire place screen on 7-26-22, never received, called twice, left two voicemails, no response at all. Paid 199.95 on my debit card. below is the initial email when I ordered it.

chimneydirect.com is NOT a BBB Accredited Business.

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