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Business Profile

Paving Contractors

Ace Paving & Sealcoating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ace was doing work in our neighborhood, and solicited door to door for more business. We decided to accept their offer, and were initially pleased with the work. Unfortunately, it became apparent within only a couple of weeks that they had severely missed the mark in one section of the driveway. They laid down les than an inch of asphalt over a 12" drainage pipe on one side. That section has already started cracking. The asphalt before and after the pipe has also settled down, meaning that there is a bulge in the driveway over the pipe.
    After quite a bit of effort, I succeeded in contacting Asher Cooper, and he said he'd send us a copy of the warrantee. That was a few weeks ago. In the mean time, he has stopped replying to all of my emails and text messages.
    We've brought in other paving experts to get 2nd opinions, and the consensus is that there WILL be significant issues by Spring. The cracks will get worse with repeated freeze/thaw cycles, especially when spread so thin over a pipe, and the bulge will make these broken sections get caught by snow plows.
    The original quote was for about $5k;the final project cost us $10k.

  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Guy did a very poor job at our parking lots, cashed the money and did not finish the work.
    Now, we cant reach him.
    Is there any way to help us to reach him to get a refund?

Ace Paving & Sealcoating is NOT a BBB Accredited Business.

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