Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase two bottles of quercetin. Bottles had seal missing. ************** ******* said they would replace a week and a half ago. Received two calls from two rude customer service people. One by the name of *****. Extremely rude and condescending. I would like my two bottles of quercetin replaced. They should keep the promise they made to replace the quercetin. After all I have bought their product for years.

  Business Response

  Date: 01/29/2024

  Hello,

  Country Life responded directly back to the customer at the email address provided as follows below:

  Hello *****,

  We received notification from the Better Business Bureau that you contacted them in regard to a complaint for our Quercetin.  We do not have any record of this complaint for this product. 

  
  We will be starting our investigation process. In order to do so, would you please provide us with the following information:
  
  Lot Number
  Place of Purchase
  
  We would be happy to send you a mailing label so you can ship us back the product at our expense.  Replacement product will be provided once your complaint samples are returned to us.    We will need the dimensions of the packaging you will be returning the product to us in (length, width, height inches) in order to issue a return label. 
  
  Complaint samples must be received within 30 days for us to begin a review.  Once your complaint sample is received back to us it will be submitted to our ** Dept.  When the ** investigation is complete, we will advise you of the results. 

  
  Thank you.
  Kind regards,
  
  *****
  Country Life Consumer Affairs
  
  
  
  Country Life Vitamins
  *** ************************
  ********** ** *****
  ****** **********************
  ******  **************************************************
  ***** ** ** *** *** ***  ***************************
  
  At Country Life, integrity is our #1 ingredient. Every product is rigorously tested to ensure it measures up against Country Lifes 5 Integrity Standards:  1) authenticity of ingredients; 2)cleanliness of ingredients; 3) freshness of ingredients; 4) consistency of the formula; and 5) accuracy of labeling.
  
  To learn about our latest products, delightful recipes,exclusive offers and healthy living tips, we invite you to sign-up for our newsletter at ****** *****************************
  

   

   

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I just received an email stating that the company is mailing me a replacement. This is different from the better Business bureau response. I took a picture of the bottle before I threw it away I didn't want myself or my husband grabbing the open one by mistake. Now this changes everything am I or am I not going to get a replacement bottle? I do not have anything to give this company except the photographs that I've already given this company

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  ********************************************
  
  
  
  
   
  

  Business Response

  Date: 02/01/2024

  Hello,

  We responded back to the customer advising that we are sending replacement product which will ship asap.  The customer responded back thanking us.  See attached.

  Thank you.

  *******************************

   

   

   

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my shipment that was paid for. I requested info and found it was shipped to a house number that does not exist on my street. I tried to request tracking info but no one will return emails or phone calls.reference order number *****

  Business Response

  Date: 08/15/2022

  Hello *********,

  Thank you so much for reaching out to us.

  We have been in contact with this customer via email and have provided them with the information they have requested (see attached).  We have also advised them that they need to submit a dispute through their credit card company.  We only take on line orders and the customer submitted the incorrect **** to and ship to address for their order.

  Please feel free to contact me back should you have any further questions regarding this or need any further information.  
  

   

  *****

  Country Life Consumer Affairs