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Business Profile

Magazine Sales

CQ Communications, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was an existing subscriber to *********** but the monthly print issues stopped arriving in March 2023. I received a notice to renew and sent a check for a 2-year print renewal for $77.95 on Feb. 2, 2023. The check was immediately cashed but I never received anymore print issues. I tried calling the CQ Communications support line but no one would answer the line for several months. I continued to call and eventually I was able to leave a message a year later explaining my subscription problem. I never received a callback and left additional messages. I eventually left messages on Feb. 6, 2024, March 8, 2024 and April 25, 2024. I never received any callbacks from any of the messages I left.

    Customer Answer

    Date: 09/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 9, 2023 I ordered a one-year subscription to CQ Magazine and a CQ Calendar. I have not received either one, not a single issue. I have asked for a refund, but I got no reply. Below is my PayPal receipt.Hi *******,Just to let you know we've received your order #*****, and it is now being processed:[Order #*****] (August 9, 2023)ProductQuantityPrice CQ Magazine - Print Edition - 1 Year1$42.95 2023/24 CQ Amateur Radio Calendar - shipping to America1$8.95 Subtotal:$51.90 Payment method:PayPal Total:$51.90 Billing address *************************** ************************************************************************ ********** ****************** Thanks for using ***************************

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 30, 2023 I placed an order for a magazine hard copy subscription for my handicapped brother. The order number is *****. Being that my brother is handicapped, I just found out that he has never received this subscription. I have called and left 2 phone messages but not gotten any response. I checked back to the website today and unfortunately it is still taking orders for this magazine subscription hard copy. I just want a refund or the subscription to be mailed.

    Customer Answer

    Date: 05/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am own the remainder of my subscription which has not been issued since this business has stopped publishing CQ Magazine.

    Customer Answer

    Date: 04/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from CQ online on November 18, 2023. The payment was processed by CQ and the money was taken from my account. In the meantime, the purchased product has never been received. Upon contacting CQ via phone and email, there has been no response. Their website has been taken down and I have no way to get my money back.

    Customer Answer

    Date: 04/08/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 3 year subscription with this company that expires 3/2026. I have not received any current or back issues for the past 6 months.

  • Initial Complaint

    Date:02/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Information Description:CQ Communications Store - Order ***** Invoice Number ***************** 0 Billing Information ********************************************************************************************************** ************************************* **********Shipping Information *********************** ItemNameDescriptionQtyTaxableUnit PriceItem Total 62337CQ Magazine - Print Edition ..SKU: CQ1YR1Y$42.95 (USD)$42.95 (USD)Total:$42.95 (USD)Payment Information Date/Time:15-Oct-2023 9:52:03 PDT Transaction ************** Payment Method:American Express ******** Transaction Type:Purchase Auth Code:2***** Merchant Contact Information CQ COMMUNICATIONS HICKSVILLE, ** ***** ** ************************ never received any magazines will not answer emails or phone calls will not return phone calls total ripoff

    Customer Answer

    Date: 03/16/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a one year magazine subscription to ** MAGAZINE for me as a Christmas gift and no magazine received yet. In checking into this, saw many other similar concerns on the web. My tipping point to send this formal complaint to you was that the ** Magazine websites are now all off line.

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a printed edition subscription for my father during the holidays (Dec. 22nd, 2023) and have not received anything since then. I have reached out in email and have gotten nothing in return. Further research shows that CQ magazine has not been keeping up with subscriptions and as such I would like a refund of the ***** that I spent. Without any response from the business, and their website not equipped to facilitate proper refunds, I don't know where else to turn.Order # is *****

    Customer Answer

    Date: 03/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Magazine subscription but issues never received. Have sent at least 3 emails to publisher but no response.

    Customer Answer

    Date: 03/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by CQ Communications, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

CQ Communications, Inc. is NOT a BBB Accredited Business.

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