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Business Profile

Magazine Sales

CQ Communications, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to CQ Magazine two months ago, and the Website to subscribe stated I should receive the first issue within 3 weeks, that was two months ago. My debit card was charged immediately. I have contacted CQ via email to customer service, circulation, the editor and others on two occasions and received no response. After leaving another email last night, I called today only to get a voice mail, to leave a message. Every voice mail box of staff that I attempted was full and unable to accept any messages.If there are delays in circulation, then why aren't they notifying customers, this is highly irregular. They took my money but provided no product.The irony is that I continue to get emails weekly for offers for magazines and books from this company but stye cannot return my emails or calls.SHAME ON YOU CQ Magazine

    Business Response

    Date: 06/26/2023

    We have issued a full refund to the credit card used for this purchase.

    Sorry for any inconvenience here!

    Enjoy the day,

    CQ

    Customer Answer

    Date: 06/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is semi-satisfactory to me and the matter has been resolved, however I really wished the business had contacted me, this was easily resolved, but I NEVER got responded to on my emails. There was a simple solution without getting the BBB, and the bank involved, reach out to the customer.

    I am sorely disappointed and find no pleasure reporting businesses. This business continues to spam mail me with offers for products, DAILY, yet a simple response to an email could have solved the issue. Very sad

    Sincerely,

    *******************



     


  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for more than two years to get paid for eleven articles I wrote that were published by the magazine between September 2018 and June of 2020. At first the editor responded to my inquiries, stating that they're "working on it"; I received the same answer for more than a year until they stopped replying altogether (which is why I'm trying this route).

    Business Response

    Date: 07/27/2022

    Thank you for writing - I have initiated and investigation and will be back to you shortly.

    *********************************

    Customer Answer

    Date: 08/08/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    the business has not yet provided results of their investigation and I have not yet received payment.

     

     

     

     






     

    Business Response

    Date: 08/22/2022

    Publisher has talked him and a payment arrangement has been set up.

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Partial resolution only: the business has informed me that they will make payment in three installments,  but no actual installment payments have been received yet.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

CQ Communications, Inc. is NOT a BBB Accredited Business.

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