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Business Profile

Tattoos

Karma Ink & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    She runs a tattoo business. On November 29th I purchased her Black Friday sale of $150 for a $350 gift certificate. She said these would be scheduled right away for the beginning of January. She took weeks to schedule my appointment.

    The week before my appointment I reached out to her to talk about design, and I never heard back from her. Over the next week I messaged her multiple times to try and confirm my appointment, and also posted a comment on her Facebook page. At 8 am The morning of my appointment, which was scheduled for 11 am, she replies and says she “put the wrong date” in her book, and asked if I can come later the same day. I say yes. She says she has designs ready, talks about pricing. We settle on 6:30 pm for my appointment. When I ask to see the design she sent me a picture of someone else’s tattoo and said “this is what I’m using as a reference but more like the picture you sent me”. She could not produce a finished product for me to see. At 4 pm she again says she’s having issues, and will likely have to cancel again. I ask for a refund as I’m not going to be available for an appointment another day and she tells me “as stated on my Facebook page, no refunds” but that was not there when I booked and the sale post had no mention of not being refundable. This is not the first time this has happened to someone she took money from. I’ve seen a couple comments on her posts from people. I will attach a screenshot of one.

Karma Ink & Design is NOT a BBB Accredited Business.

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