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Business Profile

Small Engine Repair

Southern Tier Small Engine Mobile Repair Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had them fix my lawn mower, took them 3 months to fix. When it broke down a couple of months later my husband looked at it to see what the problem was, and he seen that they used sheet metal bolts instead of the bolts it came with, oil was leaking all over the engine. I had Scott (the owner) to call my husband and talk with him because idk anything about motors and he does, Scott started yelling at my husband and telling him he don't know what he's talking about and hung up on him. My husband is a auto technician by trade. Scott refuses to do anything about this. Texted me and said he don't want to talk to him only me and everything is voided because my husband took it apart. Had to take it apart to see what the problem was and if he didn't wouldn't know about the bolts or oil.

    Business Response

    Date: 09/05/2024

    Rec'd a call from the business and this was relayed: I would have fixed the machine at no cost if there was a problem when I returned it, The cons's husband decided to tear it apart and I dont know what happened, The parts were brand new, and running and 3 months after they said it was not running. I would have looked at it and fixed it for free, They refused to take my calls or messages and I will not be returning the $35.00 fee for my services.

    Customer Answer

    Date: 09/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,
    ******* ***** This person has never tried to get ahold of me and I gave him $150.00 not $35.00.  my husband had to see why it wasn't working at the time, that's when he seen the bolts were not factory they were sheet metal bolts. I would like to resolve this matter. Thank you 

Southern Tier Small Engine Mobile Repair Services is NOT a BBB Accredited Business.

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