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Business Profile

Vitamins and Supplements

Wellaray

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed and paid for 2 separate orders with Wellaray (order ************* which they state was delivered and NEVER was and order ************* which as SUPPOSEDLY been in transit for over 30 days). I have paid twice and not received ANY product. I e-mail for support and am given a tracking number that takes me to a website where NOTHING is in English. Escalation has not proved successful. This company is a scam and has ROBBED me of money TWICE for a total of $137.48.

    Business Response

    Date: 04/04/2025

    Dear *******,

    We understand the inconvenience this has caused you, and I want to assure you that we take this matter very seriously. We apologize  for any frustration or inconvenience this delay may have caused with your recent purchase.

    Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at *********************************************************

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/23 I purchased supplements from Wellaray online. I immediately Cancelled my order as it was done on Pay Pal by mistake. I notified the business within 10 minutes to Cancel this Order! No response. Next day got email " can't cancel order as it's shipped. Opened dispute in ******. They gave me 6.98 refund. Order has not moved in more than 5 days! I think this is decisions on their part! They do not want to refund my total purchase and cancel order! Very upset.

    Customer Answer

    Date: 01/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by Wellaray regarding complaint ID ********.

    Sincerely,

    ****** ******

    Business Response

    Date: 02/21/2025

    Dear ******,

    We understand the inconvenience this has caused you, and I want to assure you that we take this matter very seriously. We apologize  for any frustration or inconvenience this delay may have caused with your recent purchase.

    Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at *****************

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,



    ****** ******







     


  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered health products from Wellaray on November 5th, 2024. Paid by credit card and also paid for shipping via ***. As of November 28th my product has not arrived and there is no updated shipping information. **************** is refusing to refund my purchase and will not let me speak with a Manager.

    Business Response

    Date: 02/21/2025

    Dear ******,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************

Wellaray is NOT a BBB Accredited Business.

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