Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Turkish Airlines, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

• 

  Turkish Airlines

  PO Box 66822 Chicago, IL 60666-0781

• 

  Turkish Airlines

  2400 Aviation Drive DFW Airport, TX 75261

• 

  Turkish Airlines

  2101 Rosecrans Ave #5264 El Segundo, CA 90245-4736

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on Turkish Airlines for my 20-year old daughter, *****************, to travel this Summer between ************ and ******, ******. On the day of her return trip to ************ (August 4, 2023), *** attempted to check-in online for her flight. She was unable to do so. After several calls to Turkish Airlines to ascertain the problem, *** was told that her ticket had been "cancelled" and her seat given to someone else. No explanation for the cancellation was provided. I could not leave my daughter stranded in Africa, so I immediately spent $3,250.15 for a replacement ticket on another airlines. I subsequently submitted (on August 14, 2023) an online request that Turkish Airlines provide a refund of the cancelled trip (Turkish Airlines Reference No. TK-*******), but it has been four months, and no action has been taken. On four separate occasions, I called Turkish Airlines for an update. Each representative could only say the equivalent of "no update; we're working on it." The representative would not allow me to communicate directly with customer service. A refund should not take four months.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to escalate a previous complaint against Turkish Airlines concerning their non-adherence to the "24-hour reservation requirement" and unsatisfactory resolution of my refund request.Despite Turkish Airlines' commitment a month ago to process my refund, the solution provided is unsatisfactory for the following reasons:1. The refund was split into two parts, with a portion in cash and another as a voucher. I insist on a complete cash refund to my bank card.2. The refund was promised to be processed within 14 days, yet it has been over a month without any resolution or communication from the airline. **************** across all channels has only directed me to submit a feedback form, which, upon submission, has not elicited any responsea blatant and unacceptable case of malicious stalling.Below are the pertinent details of the transaction, as advised by the BBB guidelines:Date of Transaction: November 26, 2023 Amount Paid: ********** ARS Commitment by Business: Full refund within 24 hours of booking as per U.S. ********** of ************** guidance Nature of Dispute: Incomplete and delayed refund Business's Resolution Efforts: Promised refund not fulfilled in the stated time frame, partial refund issued in an unacceptable form E-ticket Number: ************* I urge the BBB to intervene and advocate for my consumer rights. I demand that Turkish Airlines:1. Provide a full cash refund of ********** ARS to my bank card.2. Compensate for the time and expenses incurred due to their non-compliance and delay.I trust that the BBB will take my complaint seriously and help me in obtaining a fair resolution from Turkish Airlines.Thank you for your attention and assistance in this matter.*********,***********************

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turkish Airlines delayed my baggage for over a week, and we were left without any items during our travel. Ended up purchasing emergency items like clothes and toiletries and I have been emailing them daily, but no response from the airlines. They need to reimburse my expenses occurred due to their negligence.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This is ***** *************************** I had made a reservation round trip ticket through CheapOair.com website, The transaction was made on the 19th of September in the amount of 995.25$. I left ******* on the 27th of September for ****** ******* through ******** ****** Airport because of the lack of knowledge I did miss the plan from ******** to ************** because airport is large no one speaks English nor Arabic so I did contact family member at ******** he advised me to exit the airport since I lost my ticket to ****** because it is restricted ticket then reserve an other ticket to ****** on other plane. On the 14th of November I did contact my agent at cheapOair and reconfirmed my return ticket ****** .On the 16th of November I did go to front desk of Turkish airlines at ****** ******* airport presented my return ticket and my new confirmation tickets but they refused to honor it and forced me to purchase a new ticket in the amount of 1,446.43$ . Since I arrived in ******* I had been trying to recover my paid money from Turkish airlines but they been refusing them thru email complaint, I like to say I am not asking to recover the money from ******** ****** ticket, it is restricted but I am asking for my return there is no place whatsoever it says that I will lose my return ticket as well, because it is two separated tickets one for going and the other for returning. Im asking that I want my refund of that new ticket they made me purchase at the desk when I arrived in ******* for my return tickets. CheapOair sent me an email regarding a cancellation flight which I did not cancel at all. Also I almost lost the new ticket that I purchased because of the screen that did not MENTION AT ALL WHAT GATE I WAS SUPPOSE TO GO ON. I had to call one of my family overseas to get me the info that I need and the staff at the airport don't help without getting money in return.

• Initial Complaint

  Date:12/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew Turkish Airlines from Washington Dullas to ********, ****** on Nov 23, 2023 (Flight ****, Ticket Number: *** **** **** **). Prior to my flight, I paid 39 USD for seat selection and purchased seat 12H. I prefer to buy my seat before flight so I can seat in a quieter cabin as I have chronic vertigo with high sensitivity to noise. Shortly after take off, the cabin crew asked me to give up my seat because the passenger in the window seat was not feeling well and that she needed to extend her legs across the 3-seater row, including my seat 12H. I explained to the crew that I paid for my seat and that I needed to be in that cabin due to more tolerable noise level. The crew told me I hadd no choice but give up my seat. Not to create a commotion, I followed instructions and moved to a different seat in the next cabin to the back, near the exit door where the noise level was much much higher. I had a miserable 10-hour flight and was not even offered a thank you for my gesture. Turkish Airlines did not honor its side of the seat selection agreement. They forced me to change seats to one that was much less desirable. I request that Turkish Airlines refund the 39 USD I paid for the seat. I informed Turkish Airlines of my request in writing (Document Tracking Number **********), but my request for a refund has been denied. I would like BBB to advocate on my behalf to remedy the unfair and rude treatment by Turkish Airlines.

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********************
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased business class tickets on Turkish airlines for a flight departing Nov 15 2023 from ******* to ***** (stop in ********). This flight was for a business trip and we needed to be well rested. Unfortunately, my seat was not functional (none of the electronic features worked). I mentioned it prior to takeoff and the attendants were shocked but did nothing to fix the problem. Basically had less recline than even an economy ticket but for 3x the price. I asked them for a report and they said there would be none. I have a video documenting the malfunctioning seat as well as the tickets and the assigned seat. I filed an official complaint Nov 17, 23 with the airline and was told they would respond within 7 days, it has been 14 days. I called them twice after the 7 days and they were not helpful in the slightest, during my second call they basically told me to keep waiting until they completed their investigation. I paid ~$3600 for the tickets and then ***** points for the business upgrade and would like either a refund or a voucher for business class flights for my wife and I as we wont be traveling separately since we have an infant. If there is a way I can share the video I will gladly do so, alternatively I will share it on social media if need be. Another complaint we wouldnt have even mentioned if it wasnt an overall disappointing experience is they served dessert while my wife was taking a nap and we asked them to bring it back later. When she awoke an hour later they said there was nothing left and offered her a can of Pringles.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally lodge a complaint against Turkish Airlines for their non-compliance with the "24-hour reservation requirement" policy. According to related policy (Attachment 3), airlines are required to provide a full refund for reservations cancelled within 24 hours of booking or allow a reservation to be held for 24 hours without payment (Guidance provided by the U.S. ********** of ****************** This rule applies to all airlines operating within, to, or from *****************, including international carriers????.The background of the incident is as follows: On November 26, 2023, at 20:55:22 ******** local time (UTC+3), I purchased a round-trip ticket from ********* to ******** via the official **** website of Turkish Airlines, paying ********** ARS (Attachment 1). Within 24 hours of the purchase, I attempted to process a refund through the Turkish Airlines website, but the estimated refund amount displayed was not the full amount. Consequently, I contacted the Turkish and U.S. call centers of Turkish Airlines multiple times, but none of the representatives agreed to provide a full, uncompromised refund (I have recorded these calls for reference).This disregard for policy and irresponsible attitude towards customers profoundly affected my travel plans and willingness to travel. As the 24-hour deadline approached, I requested through the call center to cancel my itinerary and process a refund. According to the email I received (Attachment 2), the refund amount I finally received was ********** ARS, which is evidently different from the amount I initially paid (Attachment 1).In light of the aforementioned circumstances, I urge your intervention in this matter and request that Turkish Airlines provide a full refund for my booking, compensate me for the time and money spent in this issue, and improve their website refund functionality and phone customer service procedures to prevent similar occurrences in the future.Thank you.

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turkish Airlines is currently holding my bag without a valid reason. On November 19, 2023, during my journey to ******* with a layover at ****************, I encountered a situation where there was no available space for my bag on the flight. I promptly informed the cabin crew, who then took possession of my bag, assuring me it would be placed in a nearby cabin.Due to a delay in the arrival of the plane, I had to rush to catch my connecting flight. Upon reaching out to the cabin crew for the location of my bag, I was told I would find it in *******. However, upon arrival in *******, my bag was nowhere to be found. After escalating the matter to Turkish Airlines, I was informed that they had located my bag but would not deliver it. Instead, I was instructed to personally retrieve it in ********.The request to return to ******** solely to retrieve my bag is highly unreasonable. I am not at fault in this situation, as it was the miscommunication and misdirection from the cabin crew that led to this issue. I urge Turkish Airlines to either arrange for the delivery of my bag to ******* or to put it on the next available flight. This situation is extremely inconvenient, and a more reasonable resolution is expected.

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I had booked two tickets from *** to *** via IST and ticket are attached. The passengers are my mother and grandmother. I had requested Jain Vegetarian Hindu meal (****) for both of them. Unfortunately, they were told that when it was their turn, they were told that staff had run out of the **** meals. They were seated towards the middle of the airplane. Due to this both my mother and elderly grandmother who is 73 years old, were forced to fly the entire duration with biscuits and snacks that they had taken from the ground. They were also not offered any types of alternatives. My grandmother is also diabetic but thankfully she doesn't use insulin, so she could manage. This is extremely unacceptable in such a long travel. They had 7 hour lay over at IST after the first flight. Thanks, ******

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your help in resolving an issue that involves Turkish Airlines (TK) and Lufthansa (LH), in that Turkish Airlines is refusing to post miles earned from my recent Lufthansa flights into my Turkish Airlines Miles and Smiles Frequent Flier (FF) program account. The issue goes back to an error Lufthansa made and I have spent way too much money on these flights and I have done everything right from my side as a business class passenger. I also have spent an excessive and unreasonable amount of time in trying to resolve this issue by myself being the intermediary between these two airlines but am unable to. I am hopeful that you will be able to help me. I would like Turkish Airlines to honor the conditions of being a Star Alliance member airline and post both award miles as well as status miles my flights/booking class qualifies me for. In addition, Id like to ask for ***** more miles for this mess 2 Star Alliance airline members (Lufthansa and Turkish Airlines) caused, and since it is Lufthansas error to begin with I think it is only fair they cover that. JFK - FRA is ***** miles; and FRA - *** is **** miles. *** TKs website indicates for Booking ***************** Class), 150% of flown miles can be collected. That makes a total ***** miles. ********* to TKs website, **** miles can be bought for $30, so that makes the total value of my miles TK wont honor to be $380.13. This excludes the **** additional miles I am requesting. When I include the **** additional miles, ****** miles come out to be worth $530.13 Please see supporting information in the attachment.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******