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Business Profile

Appliance Repair

Express Appliance Repair Svc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Ab K

    Date: 11/03/2024

    blew off the appointment and still kept sending me an invoice. long hold times and rude, dim, inattentive receptionist.

  • Ro K

    Date: 07/28/2024

    Horrible customer service. Had an appointment for 12-2. The tech called and said they arrived at 11. I wasnt home and could t do the repair because I had a family member end up in the hospital and rushed out the house to go. The rep called me and I explained to her I cannot do it due to family emergency and she proceeded to tell me I shouldve let them know 3 hours before. How can I call 3 hours ahead when I got a call that my family member was in an accident?!? On top of that no one called to confirm the tech was on the way or that he would be an hour early. She then proceeded to be nasty and rude and tell me how I unconvinced them and that they are going to charge me. I told them I will not pay it since this was out of my hands and it was an emergency. They sent me an invoice for $120 which their website said $99. Under certain circumstances this would be waived but the nasty mean lady had no ounce of compassion or empathy only thing she was worried about was how I wasted their time.Sent them an email stating I wont pay and will not pay. I work in the industry and when things like this happen that is out of our control, we understand. These people have no heart or understanding. I pray that nothing happens to their family members but how do you treat someone dealing with a serious circumstance so disrespectfully and rude.Also, tech came outside or schedule so not my problem he decided to show up an hour + earlier than originally without no notification. Guess time frames dont matter to these people. Even the tech was rude when I said Im at the hospital.PLEASE PLEASE DO NOT USE THESE PEOPLE.

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