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Business Profile

New Car Dealers

Shults Auto Group

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shults Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shults Auto Group has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Kenneth W

      Date: 07/09/2025

      Kenneth W

      Date: 07/09/2025

      New Santa Cruz, 12 days ago air condition quit. Told me it was air compressor. I called 5 days later and asked for a loaner, no reply and received no reply as of yet from them. This is the second complaint I have had to issue to them

      Shults Auto Group

      Date: 07/15/2025

      I have contacted the General Manager of the store and he is going to contact Mr. ********.

    • Dawn S

      Date: 04/29/2024

      Dawn S

      Date: 04/29/2024

      Was told I have to run on dealer plates for couple days. Well it’s been 3 months now. I’ve made 3 payments on this truck and it’s not even mine. Every time I call them I get a different story on where the title is. They shouldn’t have sold this truck if they didn’t have a title to it.

      Shults Auto Group

      Date: 05/02/2024

      Hello **** - We will check right into this for you and get in touch with you shortly. Thank you, Management.

    • Samantha H

      Date: 09/13/2022

      Samantha H

      Date: 09/13/2022

      I have been having issues with my headlight time and again and I finally took it to Shults in Olean, who I thought i trusted to help me out. I was told that it was due to corrosion and they cleaned it up and said it was fixed. A couple days later it went out again. I was dealing with family emergencies and called them a couple weeks later about it when I got the chance and explained the situation and got awful customer service from whoever answered the phone. He told me on the call that it’s an electrical problem, which was never said to me before this phone call, which is why I am upset. I am not looking for a temporary fix which is what they gave me to make money off me and to to have me leave looking stupid because I’m a teenage girl and them feeling accomplished with stealing money from me. If I were to be told that there was a bigger issue that I needed to address, I would’ve been fine giving them the money for their service and going on with my day. But I wasted my time and my money being told it was fixed when it indeed was not. Shults has completely lost my business after this experience.

      Shults Auto Group

      Date: 05/02/2024

      Hello ******** - We will check right into this for you and get in touch with you shortly. Thank you, Management.

    Shults Auto Group is NOT a BBB Accredited Business.

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