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Business Profile

Amusement Parks

Christmas House Long Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $70.31 to attend the Long Island Christmas House, which claims to have 45+ minute walk-through of all things Christmas, followed by a glorious gift shop. They also claim to have Over 12 rooms to walk through. This attraction falsely advertises these statements on their website. There was approximately 10 rooms, if you can call them that. There were a few areas sectioned off with light curtains, that were barely decorated with Christmas decor. It took about 15 minutes (at most) to walk through. The employee let about 6 families in, so we basically stood in the house the entire time waiting to move into the next area when the prior family cleared. There is also no gift shop located anywhere in the attraction. They claim to sell snacks, shirts and other items. Prior to attending the website offered a discount, if you sent an email so I did. I was offered a 20% discount, which I applied, otherwise my total would have been over $90. I was extremely disappointed by the attraction as it was not what they advertised so I posted a review to ******* Immediately afterwards I received an email from the company telling me I was disgusting and classless for posting the review. This is no way any business should conduct themselves. Upon looking more into their reviews the company attempts to discredit any low review, and all 5 star reviews have no commentary and no prior reviews making them appear to be fake.

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Christmas House Long Island regarding complaint ID ********.
    However, this is fine and I would like to withdraw my complaint, as I do not feel it will come to a resolution. 
    Sincerely,

    *************************

Christmas House Long Island is NOT a BBB Accredited Business.

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