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Business Profile

Computer Dealers

Bidnet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to their service and after a couple days wasn't happy with their product as it contained upselling and didn't deliver as advertised. I quickly called to cancel and request a refund which was denied. I haven't used the service since and am seeking a refund for a substandard product.

    Business Response

    Date: 10/11/2023

    The user in question did register for the ********* service, accessing information and digital data which is otherwise not available without this subscription. This includes more than 36 accesses and 15 digital document downloads which are only included in the subscription he requested. As services were delivered correctly, and a digital downloads cannot be returned, the services will not be refunded. However, we did ensure that it would not renew at the end of the term. We do offer support to users to ensure they get the most value out of their subscription and help them find further bid opportunities that would pertain to their business, and would love the opportunity to provide them with more business during their term. 

    Customer Answer

    Date: 10/18/2023

     

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    I have not accessed or used the service since requesting a refund due to unsatisfactory services. It would be professional to provide a refund since I used the site for a week, wasn’t happy with it and there should be no issue in providing a refund.  

    Regards,

    ****** ******

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