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Business Profile

Screen Repair

I Fix Screens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am adding documents to my issue regarding an ATM scam from Ifixscreens in ***********, **. They told me to take out cash so I didnt have to pay tax and lied on the phone and said they use OEM/original parts when I asked on the phone saying I needed to replace my screen to trade it in to Apple or ********* telling me that is original knowingly that the screen they would be replacing it with is not Apple Certified and does not have Apple parts and therefore wouldnt be eligible for a trade in at Apple or any phone service provider. I also was not aware of the terms and conditions and never signed the document on the invoice. I took my phone to a ******** store and they said its ineligible for trade in because they took out the special strip in the phone that identifies Apple products and it says unknown part in settings and display. A month later my phone turns black during calls and my back screen broke and calls cut in and out. I also called them shortly after and I asked and they stated the Apple logo would remain on the back. I dont know if they messed with my phone or not and I have no proof of that. I filed a police report. The official report with Suffolk ************************ will be available within 24 hours and will be provided as soon as possible, as this is considered a civil matter and I can only escalate this to civil court. Attached is the invoice as well. I emailed the customer service department info@******************** and called their website number and never received a reply regarding this matter. This email will be forwarded to them. Their corporate number is **************.

    Customer Answer

    Date: 12/24/2022

    Better Business Bureau:

    At this time, I have not been contacted by I Fix Screens regarding complaint ID ********.

    Sincerely,

    *********************

I Fix Screens is NOT a BBB Accredited Business.

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