We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Raymour & Flanigan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Raymour & Flanigan has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 815 total complaints in the last 3 years.
    • 237 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m experiencing a suspected fraud from Raymour and Flanigan or their employee. On December 12th, a Sales person whose name is Elias made a sell to me offering $300 gift card so that I would buy ~$5000 furniture. I made the purchase based on the offer, however, it has been almost two months since then and I have not received the $300 card. I have called multiple times to follow up, to their store, to the sales person, to their customer line, but they have never solved that problem. The sales person Elias does not pick up the phone and the store responded with flaky lines claiming first they are not sure about what type of card that was and they sent to an address that’s made up by don’t know who. My request of sending the gift card still is not resolved.

      Business Response

      Date: 02/11/2025

      Good afternoon,Our leadership team reached out to our customer, but the phone number was not in service. Is there another number we may be able to reach them at to assist?Thank youRaymour & Flanigan

      Customer Answer

      Date: 02/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have not received the call - please call me at ###-###-####. I emailed customer service and contacted Sales person again- still no response.

      Regards,

      ***** *** 

      Business Response

      Date: 02/25/2025

      Good afternoon ,Our customer has a gift card credit to use on her next purchase of $289.55 under her customer code. She can call her local showroom to put the credit on her next purchase. Thank you, Raymour & Flanigan

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Description:
      I am filing this complaint against Raymour & Flanigan due to a serious billing and contract issue. When I made my purchase, I signed up for 48 months no-interest financing, but Raymour & Flanigan incorrectly set it up as 18 months instead. Since then, I have been trying to resolve this issue, but they have continuously given me the runaround.

      For the past two months, I have contacted Raymour & Flanigan corporate and the store multiple times, asking them to provide a copy of my contract. However, they claim they cannot locate it and keep telling me to wait. Additionally, I requested archived promotional terms from the time of my purchase, but they still have not provided them despite multiple follow-ups.

      Attempts to Resolve:
      I have emailed and called both corporate and the store, but they keep telling me to wait and have not provided any real solution.
      I have asked for a copy of my original contract multiple times, but they claim they can’t find it.
      I requested the archived promotional terms from the time of my purchase, but they keep delaying and have not provided the information.
      Desired Resolution:
      I am requesting that Raymour & Flanigan correct my financing terms to reflect the 48-month no-interest agreement I originally signed for. Additionally, I want a copy of my original contract and a record of the promotional financing terms that were available at the time of my purchase.

      If this issue is not resolved within 10 business days, I will consider taking further action. Their lack of response and failure to provide critical contract information is unacceptable.

      Business Response

      Date: 02/11/2025

      Good Afternoon,We will be processing a
      terms change for the customer for 48 months. We are emailing our customer, which is
      his preferred way of communicating to sign for the new terms before we proceed.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sectional from raymour & flanigan & bought the platinum protection plan with it that covers rips, tears & stains, Within 2 months of getting the couch it tore in more then one spot. After months of fighting with them they are denying the warranty claim saying the couch was “chewed” this couch was not chewed. The tears right on both corners of the bottom of the recliner. Clearly the result of opening & closing it & it catching on the metal due to poor design. They are just trying to find anyway out of replacing the couch like they should be doing. I now know longer even want the couch due to their poor business practices. I paid $2,411.38 for this couch, if they are not will the replace it they need to refund me. There is also one additional tear, I do not know the cause of it but it is not due to pets like they are desperately trying to claim to get away with ripping off a customer for a lot of money.

      Business Response

      Date: 01/30/2025

      Good afternoon,Our leadership team has reached out to our customer and offered a platinum reselect at their local showroom.Thank youRaymour & Flanigan

    • Initial Complaint

      Date:01/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original order was not delivered. The payment was refunded.
      I Reordered the mattress and was promised free sheets and free mattress cover.
      Mattress was delivered but the sheets and mattress cover was not provided.

      I would like the free queen size sheets and and queen size 11in. mattress cover.

      Business Response

      Date: 01/30/2025

      Good afternoon,We have contacted our customer and apologized for the experience. We are mailing her a $250 gift card to use toward her new purchase.Thank youRaymour & Flanigan

      Business Response

      Date: 02/06/2025

      Good afternoon,We let our customer know the gift card will be coming through the mail and will take 7-10 business days to arrive.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards, ****** *********

    • Initial Complaint

      Date:01/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 8 2024 my girlfriend and i purchased a livingroom set of 3 pcs they try to deliver me used and defected sofa and loveseat missing pcs too. after 2 attempts of delivering bad furniture, I decided to return everything and ask for full refund and the store manager agreed to it because they failed to deliver new furniture like they should but they still owe my girlfriend $159.52
      I called several times the West Hartford CT store where I made the purchase from and they keep avoiding me. I have all the proof of all the transactions and refunds and they still not calling me back with an answer about the money. I also reached out to Raymour &Flanigan Headquarters in Liverpool NY but that got me nowhere.

      Business Response

      Date: 01/28/2025

      Good Afternoon,We apologize for the delay. The $159.51 was refunded back to the original card on January 23rd.Thank youRaymour & Flanigan

    • Initial Complaint

      Date:01/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchase living room set bedroom set from raymor flanigan they deliver to my house k bedroom headboard scratches so many chip spot i spoke to Managers so many times i send pictures they’re changing my bedroom for resolection the sofa the back cone out and the button you press are all in place i send pictures first time to shania i send again then spoke to (Les) Ifalchook i send him photos again i told him i send pictures previous to Shania she told Les photos were deleted i resend them to Shania Les so many times i did not get one e mail or call. ack i call Raymor to speak to a manager they leave me on hold they hang up on me today i call again spoke to George Manager on duty still waiting for his call i had to call him back while they deliver my sofa they also broke screen door
      button piece photovwere send Alfred Manager i call him he answer he calls immediately Les i call send e mail i’ve one week still waiting for him to get back to me poor quality Furniture butto

      Business Response

      Date: 01/22/2025

      Good afternoon,Our customer has reselected in the showroom. We will have a leader reach out with an update on her new purchase.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:01/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      mattress is poor quality, bought 6-2023 . ****** **** Extra Firm. They were called twice to our home and they state it has a 10 yr warranty. We are experiencing neck and back issues from sleeping on this mattress. Aren't you suppose to wake up rested? we wake up tired becuse we feel like we are falling out of bed

      Business Response

      Date: 01/22/2025

      Good afternoon,

      Our leadership team called and left a message for our customer to assist.

      Thank you

      Raymour & Flanigan

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When i came to the store last year, i was looking for a leather couch. The salesman, Greg showed me a couch which i liked, and i asked him if it was 100% leather and he said yes. After only one year, the seams are fading, and i was so disappointed, and shocked that this could happen so quickly. A GOOD LEATHER COUCH SHOULD LAST AT LEAST TWENTY YEARS. I called customer service, and the technician came to see the couch and told me the parts that are fading are not leather, they're fabric. He has it documented. I called the store three times , and Lynn whose the manager of costumer service told me she will get back to me, i was waiting three days, she did not get back to me, and i called back again, and she said its not up to her to decide what to do.(then she shouldn't be a manager). Lynn told me on the phone its faux leather, so i was lied to from the beginning when i was told it was 100% leather. I am requesting a full refund, which is documented on the stores computer, as well as the platinum warranty fee.

      Business Response

      Date: 01/17/2025

      Good afternoon,

      Our leadership team spoke to our customer. We will be picking up the items on 1/24 and issuing a refund.

      Thank you,

      Raymour & Flanigan

    • Initial Complaint

      Date:01/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally bought a Chesterfield couch as part of $17K purchase from Raymour and Flanigan. In the first year, repairmen came 5 times to repair buttons that had popped off a barely used piece of furniture (think hours off work, tips. etc...) Finally we got them to replace it with a cheaper contemporary sofa. That piece started falling apart on the rear seam within a few months. We went to the store, complained again, and they agreed to replace it with a newer version of the same couch (one which had corrected what looks like a manufacturing defect). After waiting 6 weeks for delivery they showed up with the same couch as before, except this time the rear seam had already separated on arrival.
      We just want our money back on the item.

      Business Response

      Date: 01/23/2025

      Good afternoon,

      Our leadership team reached out to our customer, and we are picking up the sofa on 1/25/2025.

      Thank you,

      Raymour & Flanigan

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      We werercontacted by Raymour and Flanigan on 1/20 at which time a manager from the poughkeepsie office (Chris) indicated that the couch would be picked up on 1/25 AND THE DRIVER WOULD HAVE A REFUND CHECK FOR $1759 (original purchase price).. On 1/25 the driver called and indicated "I don't have a check. We don't do that!". At which point we told him not to bother coming. This makes the 10th time we have altered plans to accomidate Raymour and Flanigan regarding this couch.Please Note ...1) We have documented 3 defective products delivered to us by Raymour and Flanigan.2) We have documented 20+ calls to Raymour and Flanigan trying to resolve this issue3) We have documented 10+ texts received from Raymour and Flanigan Repair and delivery crews regarding this issue4) We have documented 4 visits to Raymour and Flanigan Brookfield trying to resolve this issue.I am comfortable that we can demonstrate sufficient due diligence in trying to resolve this matter. If the couch must be picked up prior to a refund being generated, please send an email to us indicating that Raymour and Flanigan bindingly agrees that a refund will be issued for the purchase price.
      Regards,

      **** *******

      Business Response

      Date: 01/28/2025

      Good afternoon,We would have to pick up the customers item and then issue a refund check that would come in 7-10 business days. Our company will be taking no further action on this BBB complaint since our customer refuses to return the merchandise.Thank youRaymour & Flanigan

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch loveseat, a coffee table and two end tables and a rug. I spent $3082.71 on 38 2024 when they delivered furniture I contact Raymour Flanigan to let them know that the lining on the bottom of the furniture Was hanging close to the floor, and there was a lot of strings up under the cushions that was torn from the lining of the inside of couch and the loveseat they contact their service department. The service department came out, took pictures in April and I’ve never heard anything else from Raymore Flanigan northe service department. I contact them again in June or July I never heard anything from the service department. I contact them in October. I haven’t anything from the service department. I just recently contact them because I haven’t heard anything from them and my coffee table which I paid $500 for it lifts up thesteel part that lifts up has rust in a couple of different spots and I want to know what can be done. I paid for insurance my furniture. This is brand new furniture. This is not used furniture and I’m not getting no results from Raymore and Flanagan.

      Business Response

      Date: 01/17/2025

      Good Afternoon,

      We called our customer, and we are sending a technician out on Monday 1/20
      to assist.

      Thank you

      Raymour & Flanigan

    Raymour & Flanigan is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.