Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Raymour & Flanigan has 122 locations, listed below.

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• 

  Raymour & Flanigan

  7230 Morgan Rd Liverpool, NY 13090-4535

• 

  Raymour & Flanigan

  70 Raymour and Flanigan Plaza Canandaigua, NY 14424

• 

  Raymour & Flanigan

  4000 Route 31 Liverpool, NY 13090

• 

  Raymour & Flanigan

  200 Route 17 North Paramus, NJ 07652

• 

  Raymour & Flanigan

  5084 Commercial Drive Yorkville, NY 13495

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought a bed for my child, but it has a very strong smell, and the VOC levels are severely excessive. I contacted the furniture store, but they refused to accept a return and only offered me a replacement, which has an even stronger odor. I purchased bamboo charcoal bags and kept the windows open for ventilation every day, but it hasn’t helped. As soon as I close the windows, the entire room is filled with the smell. The store sent someone over, and they admitted that the smell was very strong, but they are not offering a solution. The excessive VOC levels pose serious health risks, and I don’t dare to let my child sleep on the bed. Please help me.

  Business Response

  Date: 03/21/2025

  Good afternoon,Our leadership team spoke with the customer and offered a Reselect with 15% restocking fee. He is ok with reselecting item, he advised that he will talk to his wife and get back to us.Thank you,Raymour & Flanigan

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  COMPANY NAME: RAY AND FLAN ACCT #: BAL. ********************* $3,382.00/$3,382.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/12/2025

  Good afternoon,Our customer needs to contact our Loss Prevention department directly at ###-###-####. We ask the customer not to send copies of their social security card and other institutions account numbers to us, through the BBB.We ask the BBB to remove these pictures from the complaint.Thank you. Raymour & Flanigan 

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 year protection plan for a couch in December 2020. Months ago now, I reached out to this business and have continued to do so. They responded at first and then have completely ignored my requests for repair which are included in the plan.

  Business Response

  Date: 03/12/2025

  Good afternoon,Can you please provide your sales and contact information since your name and phone number did not bring up any purchases.Thank youRaymour & Flanigan

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ***** ****My address at the time was *** ******** **** ***  ***, Brooklyn, NY and I was told this address is still within the repair window. My telephone number at the time was **********. I can now be reached at ********** or by email at ********************. The repair request number I have is Service ***********. 
  
  Regards,
  ***** ****   

  Business Response

  Date: 03/12/2025

  Good afternoon,

  Our service department left a message and your original phone number last month that you were approved for a platinum reselect. You can make an appointment with a sales manager at your local store to reselect your new item.

  We will pick up the old merchandise the same time we deliver the new item. 

  Thank you

  Raymour & Flanigan

   

   

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 2/3/25 dresser and mirror.
  Picked up on 2/7/25, I believe.
  Opened on 2/10/25 to find it was damaged. I called and talked with Clarence in customer service, he told me that if I wasn't happy with the 2nd one that I could get my money back!
  Called for a replacement, that one was also brought on 3/4/25 also damaged.
  They opened the mirror, also damage. Left glass laying all over my carpet when they left.
  Was never able to use either one, and they will not give me my money back!

  Business Response

  Date: 03/07/2025

  Good afternoon,We will have our leadership team reach out to our customer to assist.Thank you,Raymour & Flanigan

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $450 for added warranty on what we thought to be expensive furniture that should have been cover for 5 years. Two year into the warranty we put in a claim to have the items repair and they denied the claim stating that we should have put in a claim when the item was first damaged. They stated that the damage was too great to be repaired. My issues is that the only damage is the varnish has wore off and stained. All they needed to do was re varnish the items. I feel that it’s false advertising and they should honor their warranty.

  Business Response

  Date: 03/07/2025

  Good afternoon,We would be happy to refund our customer what they paid for the platinum protection plan ($459.95 +tax).We can send a check.Please let us know if this is agreeable. Thank youRamour & Flanigan

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reclining sofa on 2/5/24. I purchased a 5 year protection plan.
  Document # ***********. The reclining sofa has two separate recliners. One recliner does not work. A repairman come in December 11, 2024 and said he had to order a part. When I did not hear from the store mid January, I called the store and was told 4-6 weeks normaly part delivery. I waited two more weeks and called the store again and spoke with Kelly the store manager and she promised she would call me by the end of the day. She did not - I called the store 5 days later and the assistant store mgr told me the part would be here in 2 weeks. That was on 1/27. I was offered a new recliner during that same conversation however if I receive a new recliner, the protection plan would no longer be active although I paid for a 5 year plan. I contacted the corporate office on 2/18. It is now 10 weeks and I have the feeling this couch will never be repaired. There is no phone number for the corporate office and I continuosly am put off.

  Business Response

  Date: 03/04/2025

  Good afternoon,Our leadership team reached out to our customer; they are getting an exchange on March 18th.Thank you,Raymour & Flanigan

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new sofa is expected to arrive on March 18th. Once received, then I can close the complaint
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a living room set for almost $9000 towards the end of July 2024. Included in this set is a sofa, loveseat, recliner that all have motorized reclining abilities. We purchased the platinum protection plan as we were concerned with the moving parts. One of the recliners broke about four months later. I called the toll-free number and was given a date where the company would come take a look at the piece to see if it was repairable or if it needed to be replaced, this was January 3 of this year (2025). The repairman informed me that they would have to order a piece and that it would take a couple of weeks at minimum. After no communication for pushing two months, I reached out to them on Wednesday, February 26. The automated service told me I would have an approximate 11 minute wait but they would call me back without losing my place in line. I waited about 35 minutes and no call, so I called them back. The next call told me that my wait time would be three minutes, three minutes later it told me it would be another three minutes, three minutes later it said it would be another three minutes finally after the third time I got hung up on; I immediately called back to be informed that it was past their hours, and I should try another day. Out of frustration I called the store where I purchased the furniture. The gentleman who answered told me that the piece came in on February 3 and that he would have somebody get back to me the next day, that didn’t happen. At this point, I will never shop there again and kind of hoping that there is some sort of lemon law for furniture and I can have the whole set taken away

  Business Response

  Date: 02/28/2025

  Good afternoon,

  Our leadership team reached out to apologize. Our customer accepted an exchange.

  Thank you,

  Raymour & Flanigan

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I am not saying it wasn’t sincere or was sincere, nobody reached out to me! Please, let me know how you supposedly reached out to me- what email address did you use? What phone number did you call?
  
  Regards,
  
  ***** *******

  Business Response

  Date: 03/03/2025

  Good Afternoon,Our customer acknowledged we called to replace the sofa. We have apologized. We will be taking no further action at this time.Thank you,Raymour & Flanigan

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raymour and Flannigan promised a 72 months no interest repayment plan. This was never upheld. Since January 2024, I have been trying to hsve this corrected. I have made numerous calls to both Raymour & Flannigan as well as to ** ****, their creditor. I have gone to the store, tajen over two hours duscussing with managers, coming to correct concludsion with a promise of correcting my monthly payments to agreed amount and nothing has been corrected; thus continued payments requests of increasing high amounts. I am now being called by credit agency and my credit scores have declined. I have made various payments which gave never been deducted from my account. Your guidance or assistance will be greatly appreciated. Thank you.

  Business Response

  Date: 03/07/2025

  Good afternoon.Our leadership team reached out to ** **** for our customer. This account was charged off due to no payment.Thank youRaymour & Flanigan

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have been trying for over a year to get this matter resolved with no success   I have spent countless hours on the phone with ** ****, Raymour & Flannigan managers on the phone and at the stores and they kept promising to correct the errors committed with the monthly payment dued.  Please advise what i can do next were you can still assist me.  Thank you.
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  Business Response

  Date: 02/28/2025

  Good afternoon,

  Our leadership team tried to call our customer but could not reach them. Our credit department has mailed a letter in response. The debt that has been charged off and reported was by ** bank. Raymour & Flanigan does not have a relationship with the credit bureaus or record of your payment history. Any further correspondence should be made to ** directly at ###-###-####. Thank you

  Raymour & Flanigan

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had bought a couch through there financing program and was making paymenrs regularly and had payed the account down to 650 and then they carged me 400 dollars in interst to bring the account to a 1000. that i belive is illegal because that is more than 30 percent intrest. i countinued to pay them i got a letter a few monts ago that they increased the fee and the amount of intrest tbat they are charging which is also illegal because we had entered a contract and the cannnot change the terms after the fact.

  Business Response

  Date: 02/26/2025

  Good Afternoon,Our leadership team reached out to our customer, and he expressed frustration regarding the interest charges on his 12-month term, which he feels were applied unfairly since the balance wasn’t paid off within the agreed-upon timeframe. We took the time to explain that we have his signed agreement, which clearly outlines that these charges would apply in such cases. We also encouraged him to connect directly with his finance company for further clarification regarding the interest and any associated fees.Thank you,Raymour & Flanigan