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Business Profile

Furniture Stores

Raymour & Flanigan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raymour & Flanigan has 122 locations, listed below.

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    Customer Complaints Summary

    • 814 total complaints in the last 3 years.
    • 236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the furniture delivery, my building super told the delivery team not to put anything in the door. However, the delivery man did not listen and continued to put a wedge in the door. Additionally, they did not remove the wedge after finishing the delivery. The wedge cause the door to break and misalign. Therefore, I have to slam the door to shut it and force it open which is also impacting my door lock. Raymour & Flanigan is being very difficult and I have called over 10 times and still don't have an answer on when someone can come fix the door. I have spoke with the local Raymour & Flanigan AND also corporate because local was not calling me back after they said they would. Even corporate office is having trouble getting in touch with the local team. Their customer support is incredibly awful and I never experienced this before or submitted a BBB complain prior to this

      Business Response

      Date: 02/21/2025

      Good afternoon,Our leadership team  spoke to our  customer and we will go out two weeks from now to attempt to fix the home damage. Our customer is aware we will give her a call this week with an ETA.Thank youRaymour & Flanigan

      Business Response

      Date: 03/12/2025

      Good afternoon,Our customer was refunded their delivery fee in the amount of $207.91 on 2/19/25 for the inconvenience.Thank youRaymour & Flanigan

      Customer Answer

      Date: 03/13/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and we can close this out. I am not satisfied with the resolution or this entire process as the business made it extremely difficult to resolve this in a timely manner. They said it would be fixed within 2 weeks after they called but it was longer. Additionally, the local store barely answers the phone. I will mark this as resolved only because I know the business will be even more difficult to make this actually right for the customer. 



      Regards,


      ****** ****








    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the ****** sofa, loveseat and ottoman in Jan 2021. After the 1st year, we started seeing pilling and fraying from normal sitting. Note that we did buy the extra 5 yr warranty. We called customer service a few times and was told that this is not covered under the warranty. Why not? What's the point of an extra warranty? They finally sent someone out and he gave us a pumice stone to use to scape the fabic. Really? Isn't this going to deteriorate the fabric
      quicker? We saw on their website that other customers complained of the same thing. So it's not just us. Spent close to $4k. Sent emails but no response. Please help.

      Business Response

      Date: 02/26/2025

      Good afternoon.Our leadership team reached out to our customer. She will be reselecting under her platinum plan.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2024 we ordered a sectional sofa at the Christiana - Newark DE location of Raymour Flanigan . It was a special order with an estimated delivery of first week of Jan 2025. The whole month of Jan passed and we were told it’s a special order and it’s a manufacturing delay. We were not informed of such potential delays at the time of the sale. Our new delivery date was Feb 13, 2025. Today is Feb 13, 2025 and when we called the store we were told the sofa is still not in stock to be delivered. Please note we made a full payment for the sofa the day we ordered. This company does fraud. They made us believe it’s no problem to order this sofa and it’ll be delivered in Jan. We trusted them and now we are waiting with no end in sight. We need a refund! This is fraud because they took our money and never delivered the sofa. We are never going to do business with this company. This is the longest I’ve waited for a piece of furniture in my life.

      Business Response

      Date: 02/14/2025

      Good afternoon,Our leadership team contacted our customer about the vendor delay. We are proceeding with a refund.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/24, I purchased a center and two side armoires for $3,253.06. On 11/27/24, the center armoire was delivered. I immediately noticed a very strong, noxious odor. On 12/1/24, I cancelled the backordered side armoires as the center armoire still had an awful odor days after being delivered. I reported the odor to Raymour & Flanigan and asked to be contacted about it. No one did. I also submitted an online review, which mentioned positive aspects and the odor. The review was not posted by Raymour & Flanigan, which seems deceitful.
      After months of chasing Raymour & Flanigan about the odor, they sent a replacement armoire on 2/8/25. The replacement also had an "overwhelming" odor, as described by the delivery person. I refused the replacement and contacted Raymour & Flanigan again.
      The manager and director offered to pickup the armoire -- and charge a 20% restocking fee, which did not seem reasonable. The manager stated there is an "off-gassing" issue with some furniture.
      I have contacted "RF Cares" many times, to no avail. They just delay, delay, delay, without offering reasonable solutions.
      They have not addressed the "missing" online review, despite many requests. The odor must be a known issue for Raymour & Flanigan yet they continue to sell, without any warnings to their customers.
      The "off-gassing" filled my home with potentially dangerous chemicals and a strong odor. Raymour & Flanigan continue to shirk responsibility, despite being given many opportunities and pleas to help.
      It seems intentionally deceitful and has caused me a lot of time and effort chasing them and preparing for/waiting for the replacement armoire (which had the same strong, stomach-turning, noxious odor).
      They also signed me up for their emails without my authorization or knowledge. And, their emails do not include an "unsubscribe" option, contrary to standard process and the law. Raymour & Flanigan seems to do what they want.
      Thank you.

      Business Response

      Date: 02/15/2025

      Good afternoon,Our leadership team contacted our customer and offered a $300 refund for the inconvenience. Our customer will think about it and get back to us.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      ***** *******








    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Raymour refuses to service an expensive sectional that was improperly serviced by their tech and has had product issues, never addressed within warranty. Initial sale was made as a result of false advertising. Refusal to ackowlege or truly address concern.

      Business Response

      Date: 02/26/2025

      Good afternoon,

      Our leadership team reached out to our customer to discuss repair options for her furniture.

      Thank you,

      Raymour & Flanigan

    • Initial Complaint

      Date:02/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a purple mattress and accessories from Raymour and Flanigan and included in purchase price was the removal of existing mattress. When the delivery personnel arrived they refused to remove the existing mattress mattress because it had a stain on it.
      No one mentioned this issue to me
      I ask the delivery people what ten year old mattress doesn’t have a stain He said they all do
      Total bait and switch

      Business Response

      Date: 02/17/2025

      Good afternoon,

      Our leadership team reached out to our customer but there was no response.

      Thank you,

      Raymour & Flanigan

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - 7/11/2022
      The Amount of Money Paid - $4,539.83

      Business Commitment - Couch and "Platinum Protection Plan" (Plan cost $389.95)

      Nature of Dispute - I was told defects/poor craftsmanship not covered under "Platinum Protection Plan". Only accidental rips, tears, punctures, etc. Customer service told me that if I had accidentally ripped the couch, it would be repaired or replaced. I had to follow up with Customer Service three times to get an answer, although a negative response.

      Business Response - Broken seam on couch can be repaired by technician for $100+

      Business Response

      Date: 02/12/2025

      Good afternoon,Our leadership team contacted the
      customer and left a voicemail informing them we will offer a service repair
      free of charge since they are still within the platinum warranty.We advised them to call back if they would like to proceed.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 02/15/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      ***** *****








    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - I schedule an appointment for January 22nd with Raymour Flanigan (RF). Tell them that I need to have my couch stuff with foam to improve the “sagging” that has occurred,
      - on 1/22/25 the repair technician shows up with no foam just to check out the couch. He says it is repairable and has to order the foam.
      - later that day I get a call from RF and they say the couch is not repairable.
      - since the repair technical called me to inform me of when he was arriving, I had his telephone number. I double checked with him, again asking him if the couch is repairable. He says definitely yes.
      - I keep calling RF as well as asking them on their ******** page about why no one is repairing the couch. I did get one short call from someone (approx late January ‘25) say he would “look into it”. Have been ghosted since. Absolutely no follow up from RF

      Business Response

      Date: 02/11/2025

      Good afternoon,We attempted to contact our customer. The customer had already paid for the service; however, it was unclear what specific concerns he had. When the EFT arrived at his residence, he acknowledged that the seats exhibited normal wear and that the armrest could not be repaired as it was attached. Additionally, the furniture pieces were from 2016.As no further action could be taken, we issued a refund for the service fee.We will follow up once the customer reaches out again.Thank you,Raymour & Flanigan

      Business Response

      Date: 02/12/2025

      Good afternoon,

      Our leadership team spoke to our customer to setup another service and waived all fees.

      Thank you,

      Raymour & Flanigan

      Customer Answer

      Date: 02/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, providing they keep to their word by showing up and do the repair.  I do have it scheduled for 2/25/25.  Is there a way to keep this open until then?  

      Regards,

      **** *****

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I overpaid Raymour and Flanigan on 12/24/24 in the amount of 1529.00 i have made 3 attempts to get a refund they said they mailed out a check then stop payment on there check was made 1/22. it’s now 2/5 and they told me they have no answers

      Business Response

      Date: 02/05/2025

      Good afternoon,The paperwork provided looks to be a ** financing statement. If this overpayment was made to ** Bank our customer would need to contact them at **** *** ****.Please let us know if may further assist.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27, I contacted Raymour and Flanigan regarding setting me up a in home furniture repair (have a valid furniture repair warranty) on my wife mobile work desk(it’s been repaired four times) bedroom dresser and nite stand lights keep popping on and off on its own and leather movie couch unit won’t charge my cellphone or labtop and since -2/27/24,

      I called the local jenkintown store and first talked to CNicholas and I sent him emails which included pictures of furniture and I contacted Mrs Nancy over at the repair center and I’ve left over fifteen voicemails messages and to my surprise no no answers that service line- its not customer oriented or a workable number to the customers- it’s extremely frustrating that I’ve been trying to get service over five weeks now.

      I personally visited the jenkintown pa store and talked to her and smiled her the details and again Nancy has not contacted me. I also sent her two emails and she did set me up a line and I made two appointments for February 4, 2025 and to my surprise Nancy canceled the inhome service calls- I was so frustrated at this point that these people lack basic problem solving skills.

      . On last Thursday eveving, I called the jenkintown pa store and talked to the evening manager (###-###-####) and she could not receive my email so we communicated by way of her cellphone and I sent her pictures of the furniture that needed to be serviced/repaired and to my surprise Nancy called me and stated she needed additional pictures- I’m really confused because I had my dresser light unit replaced for the same problem and they came out and fixed it with no problem. I just don’t understand why a large conglomerate can’t get their acts together because it should not have taken five weeks and counting to added these customers concerns.

      Very unhappy customer!!!

      Business Response

      Date: 02/04/2025

      Good afternoon,Our customer has a service this weekend. Hopefully we will be able to address all of his concerns at that time.Thank you,Raymour & Flanigan

    Raymour & Flanigan is NOT a BBB Accredited Business.

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