Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told our bill was paid in full when we paid $1,441.54 on Nov. 30th. We then were charged on May 18th for $495 for appointments from 2021 and 2020 and also charged us $345 for 2022 on March 14, 2023. My husbands last appointment was March 14, 2023. I have called them to ask about these charges, but they are refusing to credit us even for the ones that are over 3 years old. I have found that this has happened to others as well.
  
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  Business Response

  Date: 08/22/2023

  This is in response to complaint from ***** ********* ********** This account has been a challenge due to errors on part of MVP.  When we notified them of claims not processed correctly they were processed and went toward patient deductible.  We have written of charges for this client as well. We do not feel that any monies are due back to client. Thank you

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a client of Westfall Associates for a number of years. I finished my last appointment with them 8/2021, and was under the impression my bill was paid in full. Over a year later, I recieved a phone call, 09/2022 saying there was a past during balance, $280-ish. I returned the call and asked for justification (send me a bill). No further communication was recieved from Westfall until 12/31/2022, in the form of a threat email, stating I owed $343.xx. No bill was ever sent, and my address has remained the same for over 5 years. Upon responding to Westfall's email, I explained why I had not paid the amount owed, due to inconsistent amount owed and NO bill ever recieved. At that point I was informed I was being sent to collections. Here's a business trying to collect a debt, but can't provide a bill or justification of an accurate amount owed. Now I'm being sent to collections for requesting documentation of proof for the amount owed? Please help rectify their foul business practices.

  Business Response

  Date: 01/05/2023

  The customer was called in September of 2022 regarding an outstanding balance he had with us. He immediately became very defensive and asked what it was for. Upon explaining that this included a check that had bounced, there were also some outstanding balances. He wanted an itemized bill mailed to him which we sent.

  Customer Answer

  Date: 01/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Theres inaccuracies in these accounts. I never said I'd call for a manager. I requested to have a manager call me. If Westfall was serious about collecting it would have been no issue for a manager to call. Even Pat's account neglects to mention that I had spoke with her very calmly the previous day and she was going tk have "Whoocie" their business manager call me. I asked what's a "Whoocie" and she informed the that was the business managers name. How can I be expected to pay a bill I've never seen? What slip shod business practices are they using trying to collect on a bill a year later? If the charges were legit, it should have been handled. I pay my bills, in full and on time. I detest incompetence, as what's been shown here. I'm an airline pilot, if I did my job, like the people in this office, I'm curious how things would go. All I've asked for is to be mailed a bill. That's the only thing they HAVEN'T DONE. The one email claims they tried to contact me by mail, I'd be interested in seeing the returned mail, as my address has remained the same for over 5 years. Please send me a bill, minus late and collection fees so I can rectify this situation. Is this that difficult? 
  Regards,
  
  **** ****