We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Merchant Services

Infusion Business Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

This profile includes complaints for Infusion Business Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Infusion Business Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company will absolutely not respond to repeated calls and text messages when trying to cancel service. Changes in fees even when assured they will not. Email proof to show conversation.

      Business Response

      Date: 04/04/2024

      We are sorry that you have decided to close your merchant account. Your merchant account has only been billed as stated in your merchant agreement. Our customer care team did inform you that your account has been submitted for closure and this process can take up to 30 days per the agreement. 

      Business Response

      Date: 04/11/2024

      Merchant has always had access to payments hub portal to review monthly statements and statement messaging. Per attached Sept 2023 rate increase was clearly detailed. As detailed in last BBB correspondence merchant account is closed. We ask that this BBB case also be closed. 

      Customer Answer

      Date: 04/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      For the thousandth time, I did not sign any contract with this business, and did not agree to any cancellation fee of $295. I request a refund in that amount. 

      Regards, ********* ********

    • Initial Complaint

      Date:12/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec. 01 2023
      Payment showed up in a form of bill from infusion of 500+ when my bill has only ever been 195.00
      They are my processing company for credit cards.
      I stopped the payment.
      What they did was steal my money from daily income and took money out of my sales.
      They deposit money into my account the next day. They stopped doing that and I have not been paid in days. They are withholding my money. New York sates money.

      Business Response

      Date: 12/08/2023

      ******** has been billed only fees that apply to contract which ******** signed. ******** decided to block debits from his bank account. This has prevented processor from depositing daily funds and debiting fees. We have asked ******** to provide a bank letter stating account is able to accept credits and debits. ******** refuses. ******** can contact our customer care team at ************ with any additional questions. 

    Infusion Business Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.