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Business Profile

Heating and Air Conditioning

Richair Comfort Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Richair Comfort Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Richair Comfort Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial contract signed February '21 with deposit. Job paid in full August '21 ($39,xxx). Richair aware this system was set to be primary source of heat for my home, Richair did not submit permits to the town until 11/15/21. On 12/9/21 Richair asked me to change contract from 48k BTU hyper heat to regular 60k BTU system, stating it was 2k cheaper and would get the job done sooner. I now see that this was a manipulative way to get me to sign a new contract as my previous one was set to expire. I agreed to their request but Richair still did not give us dates for installation until 3 months later February '22 and said we had to accept 2-3 days notice in advance, and job would take 5 days. They started on 2/3/22 and they were not prepared to start system until mid March. We had no heat all winter until this point. Then the sales team told me that new contract I was asked to sign is NOT 2k cheaper, and the job took so long that I out on thousands of $ in advertised rebates.There was poor workmanship that resulted in damage to my home. They placed the condensation lines in my gutters improperly which led to gallons of water flowing into my home through the minisplit unit on 2/18. Moisture readings showed my subfloors are wet but they refused to assess or provide remediation for the water damage. The system is completely unreliable. We have gone months in the summer without AC and months in the winter without heat because the system is blowing room temperature air, and the company is not staffed to respond to service requests in timely manner. The system currently does not work and it's November. I paid my life savings 39 thousand dollars to heat my home and I now have no heat and no money for another system.I requested full refund and removal of the system about 4-5 times within the first 30 days, in writing and verbally, I was ignored. I am still requesting this, and still being ignored.

      Business Response

      Date: 11/28/2022

      We are actively working with the customer on resolution

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