We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CSC ServiceWorks, Inc. has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 972 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used one of those pay for air machines on 11 Sept 2022 advertising $1.50 air or vacuum machines for vehicles at a Conoco gas station **** * ********* ****** *** ***** and was charged twice at a $2.00 fee.

      Business Response

      Date: 01/08/2025

      Good afternoon ********, 

      Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are genuinely sorry for your negative customer experience at one of our air machines. We want to assure you that we are committed to providing the best-in-class customer experience to all our customers, and it sounds like we missed the **** in your case. 

      To resolve your concern, a $2.00 refund check was mailed to the address provided in your BBB complaint. Please allow ***** business days for the check to get processed, sent, and delivered by *****

      If additional assistance or questions arise, please email *********************************. 

      We deeply appreciate your patience as you await your refund. Your understanding in this matter is truly valued. 

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was due a refund several months ago due to a malfunction with the washer at my previous address. I requested it be sent in the form of a check as to I no longer live in the community. I got an email telling me to use my card before it's too late. I called, a lady processed everything. Or so I thought. She never had my correct information. I called back spoke with a man, He stated she didn't complete everything. He completed what she did not. Today makes a month I have yet to receive anything.

      Customer Answer

      Date: 11/26/2022

      Better Business Bureau:

      At this time, I have not been contacted by CSC ServiceWorks, Inc. regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have 5 washers and 5 dryers in our building and no washers have worked for more than two months. We have filed multiple complaints with the company and nothing happens. No one comes and we sit paying for non working machines. Terrible company that no one should use

      Business Response

      Date: 11/08/2022

      Good afternoon ****,

      Thank you for reaching out to CSC ServiceWorks. We appreciate you for bringing your customer concerns to our attention, and are sorry for the negative customer experience.

      Upon your complaint being submitted, our team has confirmed a technician was on site 10/28 and 11/1 to repair the following machines. 

      001-FWR: Repaired; Tested Okay; Machine Is Being Overloaded (reason for spin cycle not functioning properly)

      003-FWR: Installed New Door Lock; Ordered Shock Assy & Bezel Inner Kit

      517-FZF: Tested Okay; Passed Diagnostic Test

      515-FZF: Drain Lit Hose; Property Issue; Met With Superintendent To Make Aware

      516-FZF: Installed New Door Lock & S**** Hex

      Once the parts ordered our delivered to the warehouse by our manufacturer, CSC will come back on site to install the parts. We are sorry for the inconvenience, in the interim, as we work to complete the task.

      The Brooklyn warehouse as made aware of your complaint, to ensure we are improving our current processes. We hope to better serve you in the future. 

      If there are additional questions or concern you have, please email ********************.

      Regards,

      CSC ServiceWorks Team

       

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in this RV Park for over a year, and have called for service several times. Nothing ever gets fixed, machines are ancient and never get replaced. I'm sick of it.

      Business Response

      Date: 11/15/2022

      Good
      afternoon *****,

      Thank
      you for reaching out to CSC ServiceWorks and making us aware of your customer
      concerns. We are truly sorry, the mark has been missed with your customer
      experience. 

      In
      the past 365 days there were 3 service request submitted by a
      tenant/authorized user on the account. Below are the dates the service request
      was placed, date the technician was on site to repair, and a description of
      service completed. 

      --
      Service Called In: 10/10/2022 --> Technician On Site: 10/11/2022 -->
      Machines Serviced: ******* ******* ******* *******; checked all washers; tested
      okay 
      -- Service
      Called In: 10/7/2022 --> Technician On Site: 10/10/2022 --> Machines
      Serviced:1 washer and 1 dryer checked (no machine ID number provided); fixed
      spin error; preventative maintenance; machines are       
          being overloaded
      -- Service
      Called In: 12/9/2021 --> Technician On Site: 12/13/2022 --> Machines
      Serviced: ******* ******* *******; needs numerous parts to be in good shape, units rusted, need new water valve and belts; made          aware of machine replacement concern

      1 of the 3 service request submitted were under the name ****** *****". CSC has know way of knowing machines on site are inoperable/malfunctioning unless a tenant or property management calls in. 

      Machines on site is what was requested by the authorized user on the account/property manager and likely intended to be kept for a period of time. The property management would have to request new machines for the site. Regarding the machine replacement, we advise you to reach out to management. CSC will continue to service the current machines, as long as a request is placed. Keep in mind service request can be placed on our online website ************************************** or with a live agent at ***************

      We apologize for the inconvenience. Please email ******************* if you have additional questions or concerns.

      Regards,

      CSC ServiceWorks Team 

       

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically I moved on Sept 30th and called to have my washer and dryer that I rent from them moved to my new place that's only 10 mins away. I originally had the pick up and delivery date for 10/3 but I called that day and had it moved to 10/7. I requested for them to have the leasing office to let them in. The driver was late and didn't show up until after the leasing office was closed so i had to rush to him in order to let him in for pick up. I found out at that time that he wasn't delivering the same day as I was told on 10/3. I was told I had to wait til 10/10 which was my birthday. I had a dinner that I was late to on 10/7. Then on 10/10 he put me last again and I had to call to get him here only for him to not have my washer and dryer but a completely different one that wasn't what I had been paying for. I was told that they lost it or gave it to someone else. We rescheduled again for 10/13 for delivery. I worked from home so that I could be here for delivery. I have been here all day and no delivery at all. I have called early to check with the driver he didn't have my equipment at all. I have asked repeatedly for supervisors and giving the run around or hung up on. I have been randomly transferred to people that can't help me. Even one girl got mad because the company is making her look bad (her words) and she cancelled my order instead of further helping me. I've been told that they can't deliver tomorrow but currently have a ticket and some manager in the warehouse named ***** stating that they will deliver tomorrow for me. I'm not sure if my equipment was stolen or what is happening but I need a credit and a refund and for my equipment to finally be delivered. Also I'm trying to reach out to the ********** ** and CEO or whomever so that this doesn't happen again. I've waited now a whole week for a delivery that only takes 20 mins

      Business Response

      Date: 11/06/2022

      Good afternoon *****,

      Thank you for reaching out to CSC ServiceWorks and bringing your customer concerns to our attention. We are sorry for the negative customer experience the matter has caused.

      Your complaint is currently being investigated. Our team will reach back out once we receive information and a resolution acceptable to you as the customer as it relates to your case.

      We appreciate your patience in the interim and again, apologize for the inconvenience. 

      Regards,
      CSC ServiceWorks Team

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 21, 2022, CSC takes a credit card payment from me over the phone for $60 and tells me that I will be able to access the washing machines. They give me an access code of ********** in order to apply the $60 for the washing machines.. After getting off the phone call, the access code does not work on any machines in any of the buildings at ******** **** in Arlington. I called back at 4:25 PM EST on 9/22/2022 which is when Herlin explained to me that there would have to be a refund issued to me because the apartment complex does not have any keypads allowing for any type of code entry. She further stated that I should have never been charged because I was given wrong information three hours earlier by her colleagues who had incorrectly advised me that I would be able to use a code in a complex which has no keypads.. I called back first week of October regarding lack of refund. CSC now refuses to return my phone calls.

      Business Response

      Date: 10/31/2022

      Good afternoon *****,

      Thank you for reaching out to CSC ServiceWorks and making our team aware of the negative customer experience you encountered. We are truly sorry for the card transaction error that took place.

      Unfortunately, our team is unable to verify an account with the address provided in your complaint. If this is your personal address, please provide the full property address of the main office and/or the community name. Once received, our team will investigate your concern further.

      Regards,

      CSC ServiceWorks Team

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 24th 2022, I was sent a survey by this company for consumer research on Laundry. I am a CSC costumer via the apartment I lived in. The company offered me $25 for my time to finish their survey for their research purposes. They quoted the time to complete the survey at 10-20 minutes. I finished it shortly after.

      The email specifically states,

      "Greetings!

      You have been chosen to participate in this brief 10-20 minute survey. As a thank-you, we will send a $25 valued incentive for your time—Limited to one participant per account and/or household and by invitation only. Incomplete, insincere, or non-sense responses will not be accepted. Not valid where prohibited. Incentives are issued within two weeks of completing the survey."

      So, this is an agreement. I have done paid research surveys before. It's work. It's basically a gig, you agree to do a service for them, and they're supposed to pay you on the agreed upon form of payment, which would be the $25 incentive. 2 weeks later, I never received an email for my incentive. At the end of the email they state you can reach out to them about any questions or concerns, as they state verbatim,

      "As always, please feel free to reach out to us with any questions or concerns."

      I replied to their email several times after the 2 weeks, several times, at various period after the 2 weeks, the latest being a few days ago, at 5 weeks+ post completion of the survey. No response. I sent fresh new emails about this issue, no response. I forwarded the original email, and expressed my concern about my incentive, no response. I want my incentive, this is essentially illegal. You have to pay people for their time and services, including research.

      Business Response

      Date: 10/27/2022

      Good afternoon *****,

      Thank you for reaching out to CSC ServiceWorks and bringing your customer concerns to our attention. It is with sincere apologies for the delay of credit towards your account. We thank you for completing the survey.

      As a resolution to your concerns a $25.00 credit was applied to your CSC Pay Mobile account. Your current balance is $25.00.

      Thank you for utilizing our services!

      Regards,
      CSC ServiceWorks Team

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Front loading washers suck bleepidy bleeps im so sick and tired of this companies pointless washers they are ALWAYS BROKENNN and the amount of water that goes in couldnt keep a dUcks butt wet. The 6th floor no working washers the 5th floor NO working washing machines finally one works on the 8th flr. Im sick and tired of how discriminatory this company is it is NOT the customers breaking these useless washers they just SUCK replace them!!! I literally wash most of my clothes in the bathtub there is NO REASON WHY so many washers are CONSTANTLY BROKEN here and because its a LOW income building this discriminating company doesnt bother to come out regularly to fix them if they break this much REPLACE THEM i have lived in fancy apts with the same company never had issues here they dont care to come fix them or better yet REPLACE THEM front loaders SUCK!!! Every washer here sounds like metal grinding when water goes in EVERY washer i highly doubt thats nirmal Use some common sense im disgusted the way this company it IGNORES this building because its low income they DONT care about the customer unless its a luxury apt building and doesnt replace these machines they never WORK. Utterly discriminatory. I have literally waited 3 MONTHS to wash my sheets because i need to use the dryer and in that time tons of machines broken and these are not like the 7th floor where its a building issue.if every 3 months i have to struggle to find one washer that works forget about two washers working on the same flr i gave up on that after the first 3 months of living here. REPLCE THEM or come here REGULARLY TO FIX THEM. Either way you are IGNORING DISCRIMINATING against this complex

      Business Response

      Date: 10/05/2022

      Good afternoon ******

      Thank you for reaching out to CSC ServiceWorks and bringing your service concerns to our attention. We are sorry for the negative customer experience the matter has caused.

      Your complaint is currently being investigated. Our team will reach back out once we receive information and a resolution acceptable to you as the customer as it relates to your case.

      We appreciate your patience in the interim and again, apologize for the inconvenience. 

      Regards,

      CSC ServiceWorks Team

    • Initial Complaint

      Date:09/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th,2022 I was doing laundry in my apt. bldg. the dryer ate my card and dryer not working. I called CSC at number provided , **************  I requested my laundry card be returned to me as it had $7.00 and some change on it. they said ok on july 8th I contacted them through email also several times they claim the postal service is at fault. this is so wrong I am 71 years old on a fixed income I cant keep giving them money for a service I do not receive. this is not the only time I have lost money.

      Business Response

      Date: 09/20/2022

      Good afternoon *****,

      Thank you for reaching out to CSC ServiceWorks. We appreciate you making us aware of your customer concerns, and are sorry your refund concerns were not resolved within a timely manner. 

      Based on the account records, we have determined the most recent refund request (laundry card) with the amount of $7.00 was processed on 8/24/2022. Typically, it takes 10-12 business days for the card to get processed, mailed and delivered by USPS. The mist recent card mailed out, should have been received on or before 6/9/2022. 

      If you have not received the card, please confirm, and we will partner further with the cards department manager. 

      Again, sincere apologies for the inconvenience. 

      Regards,

      CSC ServiceWorks Team

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       it is now 

       

      September the 22, 2022  Still no card or refund to date I have been getting the same response each time  this didnt occur =until June 27th =2022 =so how =was first card sent out jUNE =9TH.


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      ***** *******
       







       

      Business Response

      Date: 10/19/2022

      Good afternoon *****,

      Thank you for reaching out to CSC ServiceWorks and reaching back out as it relates to your card refund.

      We appreciate you for providing an alternative address. On 10/5/2022 a $7.00 card refund was processed. The refund will be delivered to the alternative address on or before 10/21/2022. 

      Our sincere apologies for the inconvenience and for the extended period of time it took to resolve your concerns. We hope to better serve you in the future. Thank you for utilizing our services!

      Regards,

      CSC ServiceWorks Team

      Customer Answer

      Date: 10/22/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

       


       I am sorry but it is now October 22, 2022 and I still have not received my refund card by mail.  It is only $7.00 I have not had any problems with mail before.    You say you have mailed out and post office is at fault maybe it needs a signature or a way to track it.   If I should happen to get it I will let you know.


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ***** *******









       

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4/22 I called CSC to tell them I had just loaded a card that read Total of $10.65. I inserted it into one of their machines to do a wash and it said bad card. I tried a different machine and it read as bad also. The person said they would send me a refund. After few weeks of waiting I called back to ask if my check was sent. When I went to their website it said my refund was sent. The person said they would resubmit and once again no refund recieved. I called back a third time and this time they told me I had to return my card to them. I never had to do this in the past and they never told me this from the beginning of my request for a refund. I now either misplaced or destroyed the card (so it would not get mixed up with my good card that I had to purchase to do my laundry). I am out of 10.65 and they are refusing to give me back the money I lost. If my card was bad why did it let me load money onto it. I am retired on a limited budget and they can steal my money cause thats what I feel has happened. I hope you can help me recoup my money lost with their equipment. Thank you

      Business Response

      Date: 09/22/2022

      Good afternoon ***********

      Thank you for reaching out to CSC ServiceWorks and bringing your card concerns to our attention. We are truly sorry for the difficulties you experienced while attempting to get a refund processed and delivered. 

      As a resolution to your concerns a $11.00 laundry card refund was processed. A confirmation was sent to your email address provided in your complaint. Please allow 10-12 business days for the card to get processed, mailed and delivered by USPS. 

      Our company card refund policy has changed. We apologize you received incorrect information during the process while speaking to customer support agent(s). In the future, if you would like a card refunded or transferred, you will have to mail in your laundry card to our Customer Support Center address. Our Cards department will have to verify the remaining balance on the cards, as our Customer Service department does not have access to verify that information. The address is **** ** ***** **** ** *** ******* *****. Once our cards department receives your card, they will be able to check the balance and approve a refund the amount remaining on the card(s). Also, we advise to get tracked envelopes or other priority shipping to ensure its arrival. Below, is the information you will need to provide in your envelope.


      • Customers name:
      • Mailing address:
      • Machine Property Address:
      • Estimated value on the card:
      • Phone #:
      • Valid e-mail address:
      • Indicate if they need a check, card, or CSC Pay/CSC Go balance transfer.

      We appreciate your patience in the interim, and again, apologize for the inconvenience. We hope to better serve you in the future. Thank you for utilizing our services. 

      Regards,

      CSC ServiceWorks Team

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      On 5/25/22 I recieved a confirmation 11.00 was sent. It was never recieved.  On 9/22/22 said it was sent.  Iwill wait the 10-12 business days but wont consider this resolved till I actually get my refund


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ********** ******









       

      Business Response

      Date: 10/05/2022

      Good afternoon ***********

      Thank you for reaching out to CSC ServiceWorks and following up on your refund request.

      Your refund should be delivered on or before 10/6/2022. Please keep our team updated on your receival. 

      If there are additional questions or concerns you may have, please email ********************.

      Regards,
      CSC ServiceWorks Team

      Customer Answer

      Date: 10/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      ********** ******



      My check was finally recieved and you can consider the issue finally resolved after 6 months

      Thank you for making good on your promise.  



       


    CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.