Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CSC ServiceWorks, Inc. has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CSC ServiceWorks, Inc.

  35 Pinelawn Rd Ste 120 Melville, NY 11747-3121

• 

  CSC ServiceWorks, Inc.

  1020 W 37th St Chattanooga, TN 37410-1249

• 

  Coinmach

  14426 BONELLI ST La Puente, CA 91746

• 

  CSC ServiceWorks

  5747 Brittmore Rd Suite 300 Houston, TX 77041

• 

  Coinmach Corporation

  8515 Freeway Dr. Suite D Macedonia, OH 44056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th I noticed that my washing machine was not draining. I attempted to resolve the issue and was unsuccessful. On August 17th, I sent in a repair request to Appliance Warehouse informing them of the issue and that there was water inside my washing machine that will not drain. The first available appointment was August 25th. On the day of the appointment, I had a family emergency and was not able to be home as I had originally planed. I had my apartment complex let them in at around 10am. I heard nothing from the technician and assumed that everything had been taken care of. At 1pm my daughter arrived home and found the laundry room light was on but no one was in the apartment and the washing machine was still full of water. I contacted customer service and was rerouted to scheduling where I was informed that the technician wasn't able to drain the water and they would have to replace the washing machine. The next available appointment would be 9/2. I immediately requested that at the very least they drain the water before then as the smell was starting to get really bad and I was concerned about mold. I was told that was not an option and that I would have to wait. I have now had sitting water in my washing machine for two weeks, the smell is unbearable and both my daughter and I are sick more than likely from the mold in the air. I have the lid closed and the laundry room door shut but it does not help with anything. I reached out to Appliance Warehouse requesting a call and have had no response.

  Business Response

  Date: 09/22/2022

  Good afternoon *****,

  Thank you for reaching out to CSC ServiceWorks/Appliance Warehouse and taking the time to let us know about your most recent unpleasant customer service experience. We sincerely apologize for the experience you had and hope to better serve you in the future.

  Based on your account records, we have determined your equipment concerns were resolved on 9/2/2022. We are sorry the concerns were not resolved before hand. If there are additional questions or concerns you may have regarding this matter, please email ********************. 

  When customers provide feedback on personal service experience, we research what happened and use what weve learned to provide better quality service. Your complaint was forwarded to the ****** branch.

  Again, we apologize for the inconvenience.

  Regards,

  CSC ServiceWorks Team
  
  

   

   

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dryer malfunctioning, inoperable, heats up but doesnt turn the clothes
  Requested Service/Replacement Aug 8th
  Service scheduled for Aug 22 due to staff shortage, was told I would receive a credit to my account for the loss of use.
  No show for technician August 22
  I called Aug 22 was told they tried to reach me I was unavailable and so they rescheduled me for Sept 8
  my phone did not ring and I was home all morning
  
  8/26/22 I called to stop auto pay.
  Was told I have a balance of $38.00 that must be paid first.
  I asked about the credit that was never issued.
  They told me they don't issie the credit until after the tech repairs the machine so I am still paying full rental cost for 2 devices while only one is functional. The line disconnected from the other end during that call.

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by CSC ServiceWorks, Inc. regarding complaint ID *********
  
  
  
  Sincerely,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a resident of these apts. for 6-9 months during this time my wife and I have spoken to ServiceWoks CSC. ************* formally issuing a complaint regarding the fact that there dryers at this complex do not produce enough heat as to dry residents clothes, yet prices continue to increase.
  I tried light loads and heavy, it is the same . Because it fails to produce adequate heat, residents are stuck having to pay an additional 1.50-3.00 for clothes to dry. These washers and Dryers are such that they continually break down.

  Business Response

  Date: 09/06/2022

  Good afternoon *********,

  Thank you for reaching out to CSC ServiceWorks and making us aware of your customer concerns. We are truly sorry for the negative customer experienced.

  Based on the account records a technician was on site to look at all dryers on site. Please see attached image. Regarding your concerns of the heat in the dryers, new coil kit/cover outlet/subs were replaced on all of the dryers on 8/3/2022. 

  As it relates to your request on all machines on property to get replaced, in the past 500 days, there has not been a machine replacement request/request
  call from sales rep inquiry on the account. For further assistance, regarding
  the machine replacement concerns, you would need to speak with the property
  manager and they would need to reach out on behalf of the tenants, as there is
  not a open or closed request on the account regarding that concern. The machines on site are ordered by the property manager and likely intended to be kept for a certain period of time. 

  If there are any additional questions or concerns you may have, please email *********************

  Again, we apologize for the customer experience. CSC hopes to better serve you in the future.

  Regards,

  CSC ServiceWorks Team

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these people have laundry machines at the ************************* so you have to down load the app tp but MONEY (PRE PAY) to use the machine they also have a (AGAIN PRE PAY) a card that we load money on just so you can wash clothes.Now none of the machines work they claim to have an office here in *******

  Business Response

  Date: 08/24/2022

  Good afternoon *****,
  
  Thank you for contacting CSC ServiceWorks. We appreciate you bringing your customer concerns to our attention and are sorry for the negative customer experience. 
  
  Upon investigating your review further, we have determined the past 300 days there are not any service or refund request submitted by you with a live agent, online or through the *** Go application. There is currently not any service request tickets open on the account. A technician was last on site on 8/16/2022 to repair the card machine *******. A new bill acceptor was ordered for the machine. Once the acceptor is delivered by our partnered manufacturer, a technician will come back out on site. 
  
  If there are any machines you would like to create a ticket for, that are experiencing errors, please submit through your *** Go application, online at *************************************** or call our customer support line to speak with a live agent at **************. Please take note of the machine ID number off of the malfunctioning machine(s), and the error each machine is experiencing.

  Again, we apologize for the inconvenience. 
  
  We hope this information helps.
  
  Regards,
  CSC ServiceWorks Team

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   when you talk to people that take your request for refund, they send you to a web site to do so and I have done that .

  so them saying I never requested a refund is not true.

  then I requested refunds for the ***** that remains traped in their app and also requested refund on the laundry card that has **** trapped as well.

  Am sorry but the way I see it ( I have already pre-paid for a service am not getting) and I want a full refund, of yeah just a ****** 1****.

  I have already PRE-PAID  and NO SERVICE RENDERED.  IWANT MY MONEY BACK !!!!!!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   your people on the phone told me she can only refund to my laundry app.  

  now wy would I want that if your laundry room is not working

  WHAT GOOD IS A ***** ***** IF YOUR LAUNDRY IS NOT WORKINIG

  i WANT AFULL REFUND tHE ***** in the app the **** TRAPED IN THAT CARD

  SEND ME A CHECH.

  their laundry room has not worked since JUNE

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/20/2022

  Good afternoon *****,

  Thank you for reaching back out to CSC ServiceWorks.
  
  Due to there not being any service or refunds submitted by you, in the past 300 days, your resolution request is not within the status of limitations. We are not able to send a check for the amount requested.
  
  We apologize for the unsatisfactory customer experience.

  Regards,
  ********************** Team

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 20, 2022 tried to purchase $10 on my CSC laundry app. Appearing to have the transaction completed, I immediately went to my CSC app to ensure the transaction was complete and it was not. Subsequently, CSC proceeded (2) additional times to debit my banking account for $20. Upon discovering this I immediately called CSC who refused to do anything because my balance showed $0 on my CSC account and I would have to go through my bank. Immediately I hung up to start the dispute process.
  (20) days and I am still waiting on CSC to confirm with my bank they did not receive the $30 they took from my bank account and did not apply to my laundry.
  I am a person of very little means and the $30 this company is holding hostage is needed for my living expenses (food) which I am now without as I wait for my money.

  Business Response

  Date: 08/22/2022

  Good afternoon ********,

  Thank you for reaching out to CSC ServiceWorks and bringing your billing concerns to our attention. We are sorry for the inconvenience this situation has caused.

  If assistance is still needed, please provide the last 4 digits of your card number and the card type (example: Visa, Mastercard). The requested information is needed to look up the transaction in the merchant processing portal.

  Regards,

  CSC ServiceWorks Team

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Thank you for your response,however when I called the Help phone number for CSC I provided all this information to the customer service representative and she said since it wasn't showing on CSC accounting it would have to be disputed through the bank card.  Which I started weeks ago.  I just need my $30 refunded back to my card  My bank sent you the information proving that $30 was taken from my bank account but never applied to my CSC account.

  PLEASE STOP DRAGGING THIS OUT AND RESPOND TO MY BANK'S REQUEST TO VERIFY THAT $30 WAS NEVER APPLIED TO MY CSC ACCOUNT IN JULY.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** ********
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 09/04/2022

  Good afternoon *********
  

  Thank you for reaching back out to CSC ServiceWorks and bringing your billing concerns to our attention. We are sorry for the inconvenience this situation has caused.
  

  As mentioned in our initial response to your complaint, please provide the last 4 digits of your card number and the card type (example: Visa, Mastercard). The requested information is needed to look up the transaction in the merchant processing portal.
  

  Regards,
  CSC ServiceWorks Team

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   This has already been settled with my bank.  

  Unsatisfactory responses and response time by business.  0 out of 5 stars

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** ********
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of invoice: 7/14/2022
  Amount: 207.84
  We put in a request for the business to pick up a washer dryer combo before we moved out of the apartment. Pick up date was on 4/27/22 but no one showed up. Shortly after, we made a verbal complaint to the company and they sent us an email stating “we couldn’t pick up due to unforeseen circumstances.” The work order on that email is #******* for proof. We even contacted our apartment complex at the time and notified them that our washer and dryer was still there, but we wouldn’t be there due to our move out date of 4/31. I thought this was taken care of until a week ago when I received a bill for 207 dollars! I immediately called Appliance warehouse and spoke with supervisor Maria, SHE STATED THE WASHER AND DRYER WAS STILL AT THE APARTMENT. NO ONE HAS MADE AN ATTEMPT TO PICK UP AND ITS BEEN 3 MONTHS ALL WHILE IM STILL BEING CHARGED FOR IT. She even made the comment that a driver attempted to pick it up on 4/27 but “no one was home.” As I stated before WE HAVE THE EMAIL PROVING OTHERWISE. This company does a terrible job at keeping track with orders and complaints and hasn’t made any attempts to resolve the issue. We are not paying this and will take this to court if we have to.
  
  Account# ******* APPLIANCE WAREHOUSE OF AMERICA.
  Asset management dept: ************* *********** ****** ******** ** ******** *** ***** *** ******** ** ******

  Business Response

  Date: 08/22/2022

  Good afternoon ********,

  Thank you for reaching out to CSC ServiceWorks/Appliance Warehouse and bringing your customer concerns to our attention. We are sorry for the difficulties described that occurred during your personal pick up process. 

  Upon partnering with the supervisor of residential collections, *****, we have determined several attempts were made to pick up the appliances. The apartment complex office is not granting permission to enter the unit. There were a couple times the apartment complex was closed and/or no one was home. There is currently a new resident in the unit. Appliance Warehouse can not force the new resident to let us pick up. As the customer, you will have to partner/speak with the office to seek your option s in resolving this through the leasing office/new resident.

  Again, we apologize for the inconvenience.

  Regards,

  CSC ServiceWorks Team

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  
  This complaint has not been resolved, I have called once a week about the issue and just keep being told the manager will contact me which has yet to happen. They have notes in file that are not true and accusing us at fault for washer dryer not being picked up. We scheduled pick up before our move out and told them we were moving out and had to have it out before. They never showed up that day and accused us of not being home but my boyfriend was home the entire day working from home so this is a lie on their file. We were the ones who had to let them know it wasnt picked up that day even had an email after the called stated it was their fault. Yet they changed the notes anyway to make it our fault. We let them know since they didnt get it before they have to work with the apartment complex to get it out because we have no control over the office when were no longer residence and we let the office know twice about this situation. This is not our fault and tired of being blamed and threatened to be sent to collections. I have been hung up on many times by their employees when trying to get things handled and every time Id schedule it they would end up saying a request was never put in. They need to figure out how to work with the office instead of blaming us who do not live there anymore and warned them before hand that this would happen if they didnt get it before we moved out. 
  
  Sent from my iPhone
  

  
  

  
  
  
  
  
   
  

  Business Response

  Date: 09/08/2022

  Good afternoon ********,
  

  Thank you for reaching out to CSC ServiceWorks/Appliance Warehouse and bringing your customer concerns to our attention. We are sorry for the difficulties described that occurred during your personal pick up process. 
  Upon partnering with the supervisor of residential collections, *****, we have determined several attempts were made to pick up the appliances. The apartment complex office is not granting permission to enter the unit. There were a couple times the apartment complex was closed and/or no one was home. There is currently a new resident in the unit. Appliance Warehouse can not force the new resident to let us pick up. As the customer, you will have to partner/speak with the office to seek your option s in resolving this through the leasing office/new resident.

  You will need to partner with your apartment complex. If more information is needed, please contact tel:************** son alive agent can verbally relay the information.

  Again, we apologize for the inconvenience.
  

  Best,
  CSC ServiceWorks Team