Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CSC ServiceWorks, Inc.

  35 Pinelawn Rd Ste 120 Melville, NY 11747-3121

• 

  CSC ServiceWorks, Inc.

  1020 W 37th St Chattanooga, TN 37410-1249

• 

  Coinmach

  3618 Saturn Rd Corpus Christi, TX 78413-1913

• 

  CSC ServiceWorks, Inc.

  555 Brush Detroit, MI 48226

• 

  CSC ServiceWorks, Inc.

  30685 8 Mile Rd Livonia, MI 48152

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged many times over 2024. I sent messages via CONTACT US and FEEDBACK which have been ignored. *** just ignores customers and hopes you will give up. I do one load of wash and then use one dryer every Sunday at The ********** in *************. Iuse ***** Pay to add funds instead of other credit cards, A few weeks ago my balance on the *** pay Mobile app was $12 and after one wash and one dry cycle, my balance dropped below $2. Yet again customer service emails and FEEDBACK are not responded to. I requested an itemized list of all funds added to my account and subtracted for 2024. Ive received no response from ***. I have been double and triple charged multiple times this year. I would like the itemization via **** mail and a $50 refund.

  Business Response

  Date: 09/12/2024

  Good afternoon, *****,
  
  Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. Please be assured that our commitment is to provide the best-in-class customer experience, and we are sorry if we have not met this standard in your case. 
  
  From 5/1/2024 to 9/11/2024, our refund analyst confirmed no double charges on your account. 
  
  Consumers can review their accounts under "history" and "usage history." CSC ServiceWorks provides a page dedicated to consumers' use of funds. 
  
  When the mobile application is launched without a stable internet connection, and you start using the app, the balance may suddenly change or go negative if the signal drops or there's no connection. The app can still be used, but the balance won't update until the connection is stable again. 
  
   This function allows you to still use the machines if you are in a basement or a lousy connection area. Consumers may or may not be paying attention to their balance; if they do, they'll see that their balance will stay the same even though they have already used two machines. Some might think the app is glitched and they are getting freeloads. Depending on balance and use, that can lead to the balance going negative. 
  
  Attached are images of your account history from January to September 11, 2024. There are no double charges on any machines used by the consumer. 
  
  We regret to inform you that the requested refund of $50 cannot be processed as our refund analyst has confirmed no double charges on your account from January to 9/11/2024.
  
  Regards,
  CSC ServiceWorks
  
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  not itemized list of debits and credits for the time period was provided by CSC.  As usual just a position that they are correct is repeated. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 09/20/2024

  Good afternoon, *****,
  
  Thank you for contacting CSC ServiceWorks again. We are sorry we could not provide you with a customer-satisfactory resolution.
  
  We cannot further assist with your claim.
  
  Regards,
  CSC ServiceWorks

  Customer Answer

  Date: 09/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The CSC response is just a lazy waste of time.  They should be able to generate a letter of  explanation with an attached itemized list of all debit and credits of my account  for the last six months.   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

• Initial Complaint

  Date:09/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a refund from this company for well over a month. They said they will be refunding me but I have nothing yet.

  Business Response

  Date: 09/24/2024

  Good afternoon, ******, 
  
  Thank you for reaching out to CSC ServiceWorks and bringing your concerns to our attention. We understand the inconvenience caused by the delay in your refund and we sincerely apologize for this. 
  
  Upon partnering with our customer service department, our team could not locate a ****** account with the phone number and email address provided in your BBB complaint or the email address used for your email correspondence. 
  
  Your CSCPay account may be registered with a private Apple ID relay email address. Please confirm, and if so, provide the email address associated with your account. If possible, please attach a screenshot. 
  
  We look forward to hearing back from you so we can move forward with resolving your concern. 
  

  Regards, 

  CSC ServiceWorks

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CSC Serviceworks provides laundry machines to our small condo association. Our agreement states we will receive revenue for every month that receipts exceed $50 (minus an admin fee). The revenue is distributed twice each year in roughly January and July. CSC Serviceworks refuses to provide the revenue that was due to us in January 2024 despite providing records indicting that revenue is due. We just want to receive what is due.

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding CSC ServiceWorks, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to wash and dry my clothes, most of the washers and dryers do not work, I have lost money because of this, I have continually tried to contact the company for a refund and to let them know about the problems with the washers and dryers and no one has bothered.

  Business Response

  Date: 09/03/2024

  Good afternoon, ****, 
  
  Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are truly sorry we have failed to meet your expectations regarding your customer experience. 
  
  In the past 300 days, no service or refund requests have been submitted under your name.
  
  Below are our service and refund request resources:
  
  You can request service through the *** Go application under "Service Support." (Please note that you cannot submit a new service request if a service request for a machine has already been placed.)
  
  If you utilize Coin, you must contact our customer support line at ************ to speak with a live agent and submit a service/refund request. Once the agent's other call has ended, your call will automatically be connected to the next available agent. 
  
  There is currently no open service request on the account. If service is needed, you can provide us with the machine ID numbers and a description of each machine's error. Our team will submit a service request on your behalf. Alternatively, you can utilize our previously mentioned options to submit a request. 
  
  We hope this information helps. 
  
  Regards,
  CSC ServiceWorks

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  
  Their app doesn't work, that is why they didn't receive my complaints or request for refund. They don't have any phone number to call, everything is through the app, so you can't get through to anyone.
  

  
  

  
  
  
  
   
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not stand by its warranty policy. They deliver broken appliances and take months to come and repair them. According to ******* I'm not the only paying customer experiencing this. There's always an excuse as to why my replacement dates is being pushed back with no resolution in site. I have been waiting since July 4th for a resolution with no help in site. Now I need BBB help for them to take my complaints seriously.

  Business Response

  Date: 09/12/2024

  Good afternoon, *********
  
  Thank you for contacting CSC ServiceWorks/Appliance Warehouse and informing us of your customer concerns. Please be assured that our commitment is to provide the best-in-class customer experience, and we are sorry if we have not met this standard in your case. 
  
  Your complaint has been sent over to our dispatch team for further investigation. We appreciate your patience in the interim as we work to address your concerns thoroughly.
  
  Regards,
  CSC ServiceWorks

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues never get resolved

  Business Response

  Date: 09/03/2024

  Good afternoon, *******, 
  
  Thank you for contacting CSC ServiceWork. We understand that your experience has not been as expected, and we apologize for any inconvenience this may have caused. Please be assured that we are fully committed to addressing and resolving this issue. 
  
  Please provide a detailed description of your customer concerns as soon as possible so our team can better assist you. 
  
  Regards,
  CSC ServiceWorks
  
  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ of Transparency:On July 17, I called for a quote. The verbal quote differed from the online promotion of $9.99 for the 1st month & $48.99 thereafter. Despite inquiries, optional costs (like insurance) were not disclosed, nor was the total cost. Shipping discount details were unclear.Billing Issues:I was charged $67.00 immediately, not the $9.99 as implied by the promotion. After calling to cancel, I was transferred twice & told a $35 credit would apply to my next bill.Service *********************** Problems:On July 19, 2024, the technician lacked tools & installed the hoses incorrectly. Maintenance confirmed improper setup, but the technician ignored this & left.Further Communication Issues:Calls to address installation were met with long holds, transfers, & hang-ups. I canceled service, being told pickup & refund processing would start July 23, 2024, with 5-7 additional days for the refund.Refund Processing Delays:After cancellation, I received no email confirmation of the refund. Follow-ups from July 25 to August 2, 2024, yielded unclear info. As of August 3, 2024, no confirmation or refund has been received. I was told the request is with the accounts team, but no timeline is given.

  Business Response

  Date: 08/27/2024

  Good afternoon, *******,
  
  Thank you for contacting CSC ServiceWorks/Appliance Warehouse. At Appliance Warehouse, we are deeply committed to ensuring our customers have positive experiences, and we are sorry we fell short with you.
  
  Our digital support team addressed and resolved your outstanding concerns via ******** Messenger. 
  
  As it may be too late to reconcile,  were taking steps internally to ensure similar issues do not arise in the future and that we are actively improving our current processes.
  
  Regards,
  CSC ServiceWorks

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business needs to be held accountable for fixing their washers and dryers. The machines in my apartment complex are constantly breaking and even when I submit a service request via their app, the issue does not get resolved.I submitted a service request on 07/21/24 because their dryer is charging $7.12 for drying one load of laundry instead of $2 like the other dryer. The email confirmation stated that a technician would be alerted to fix the problem. It has been 7 days and the problem is not fixed. I submitted another ticket on 07/28/24 for the same issue. My apartment complex has only 2 drying machines. One does not dry at all and the other is charging $7.12 for drying. Nobody in the building has been able to dry their clothes for the past week. I am submitting this complaint because I cannot wait another week for a technician to be sent for this issue. There is zero urgency from CSC to respond to these service requests.

  Business Response

  Date: 08/12/2024

  Good afternoon, ****,
  
  Thank you for contacting CSC ServiceWorks and providing a detailed description of your customer concerns. We are sorry about the negative customer experience. 
  
  We understand the importance of your concerns. On 7.30.24, all machines with the incorrect pricing were successfully adjusted to the correct pricing. Additionally, a technician was promptly dispatched to your site and repaired the two dryers, 472-DBB and 473-DBB, by installing new drum/tumblr control.
  
  CSC's average response time to complete service is 1-3 business days. For this particular location, our average is two business days. We apologize that this specific service concern took longer than ours and your desired time frame. We service all of our communities to the best of our abilities. If multiple service requests in the area are submitted at a time, there may be a delay in the time we complete service tickets. 
  
  We appreciate your patience and understanding as we work to improve our service. 
  
  Regards,
  CSC ServiceWorks
  
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10th, 2024, my apartment was erroneously and illegally entered by a technician working for Appliance Warehouse. During the incident, my privately-owned clothes dryer was swapped for a dryer owned by appliance warehouse. This swap was erroneous, as I am not, nor have I ever been, a customer of *********************************************. Apparently, the technician noticed some sort of error during the process, as my dryer (underwear in it and all) was left in my apartments communal stairwell. Beyond that, the technician moved my dining room table, breaking its legs in the process. Additionally, the technician closed a door that prevented my cats access to both food and litter.Thankfully, my apartment complex, ***********, sent their own technician to re-install my dryer and leave Appliance Warehouses dryer in the stairwell. I spent well over three hours that night trying to contact Appliance Warehouse regarding the incident, and I was able to finally explain the situation, including the Appliance Warehouse dryer now being left in the stairwell. The dryer remained in the stairwell for several days, meaning that they planned on leaving my privately-owned dryer in a communal space to be stolen.Flash-forward: I am contacted by the claims department (*************************) in June via email. The affadavit requires a receipt, which I do not have; thus, unable to complete the form, I call them to follow-up and eventually leave a voicemail requesting someone call me. Nobody calls me. I also try the direct line mentioned in ******** email, but the direct line is not in service. Forward to July 19th, I still havent heard anything, so I decide to finally respond to the email instead of calling, and I have not been able to make any progress with *******. She is unprofessional and unhelpful. *** requested assistance WITH the affidavit many times, and she simply keeps telling me to fill it out. I know my entitlement to compensation is not dependent on having a receipt. Please help me.

  Business Response

  Date: 07/30/2024

  Good afternoon, *******,
  
  Thank you for contacting us. We are sorry to hear about your recent experience with CSC ServiceWorks/Appliance Warehouse. We understand that our processes may not have met your expectations, but we want to assure you that we're committed to resolving this issue.
  
  Our team received the email correspondence between you and the agent, *******. To assist you further, you must follow the information she sent you on 7.29.24. See below. 
  
  "The affidavit is for you to explain what happened, when it happened, what was damaged, and any other pertinent information to help the claim investigation. That is what the whole claim is based on. Once I get that, I investigate everything. You go into the details of the table, the type of table, the price of the table, and where the table was from in the affidavit. The affidavit benefits you, and it gives me a starting point for a claim, so then I know how to proceed to get the information on the table, whether it was custom, whether it was bought from a store, or given from a family member. Then, I would make comparisons for similar tables and prices. The affidavit is essential because it contains all the information for the claim." 
  
  We want to resolve your case as soon as possible and would appreciate your cooperation. CSC cannot further assist with your complaint through the Better Business Bureau portal.
  
  Regards,

  CSC ServiceWorks

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/2024, I used their dryer in my apartment and the dryer burnt/melted one of my dress. A large portion at that and it was irredeemable. I filled a complaint and also filled a claim for that dress requesting $350 as to what the dress cost and the value of that dress to me . I needed to use that dress for an meeting. This hurtful event made me unable to.CSCservice responded to my claim by stating they will refund me only $15 for courtesy. They went on **** to find a piece of used/pre-owned dress that looks like the dress which costs $15, not even considering if it's the exactly the same outfit or size. CSC insists if I cannot provide the receipt of the dress, they would not consider my claim. I responded to them that I do not have the receipt anymore. I do not keep receipts for all of my clothes.CSCservices insists they will be refunding me just $15 and need me to accept.I will be filling a lawsuit against them but just decided to state this complaint here.This is not the first time their dryer is burning my clothe and it is really heart breaking having an event to go to and their dryer *****/melts the dress you wanted to put on for the event.CSCservice has to refund me my $350 this dress worth to me. And what I missed from not being able to attend the event I needed to wear that dress to.Unrelated: this said dryer that burnt my dress also started smoking the weekend of that week and the fire service officials came to my apartment to quench it.

  Business Response

  Date: 08/18/2024

  Hello ********,

  Thank you for contacting CSC ServiceWorks. We are sorry for the negative customer experience described in your complaint.

  Your complaint has been forwarded to our Claims Team. Once we receive information regarding your complaint, we will follow up. Your patience is appreciated in the interim. 

  Regards,

  CSC ServiceWorks