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Business Profile

Mason Contractors

Long Island Mason and Concrete Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************************** of *******, ** hired Long Island ********************************************* Corp. to complete a series of masonry projects on our property. The project in dispute is the repair of the front office stoop, which presented serious concern almost immediately. Prior to the stoop repairs, a Church volunteer power-washed the stoop, after being contacted directly by **************** and asked to do so. This was to ensure the ** Mason crew had a clean surface to complete the repairs. Between the power-washing being completed and ** Masons work commencing, the stoop did not exhibit any new, major discoloration. Within a day of ** Masons work being completed, however, the stoop had severe discoloration, noticeable from several feet away. Any existing discoloration had not been addressed as we had believed it would. There were also cracks that were either filled in improperly or not at all. Our Parish administrator attempted to contact **************** several times through phone and email, which went mostly unanswered. Eventually, the following message was received: You need to call me for explanation.You have efflorescence on the bricks. It has nothing to do with my work.They were like that after you powerwashed Stoop is now safeThe Churchs reply for a suggestion on how this damage could be repaired was not answered. Consequently, the Church has now had two independent and unaffiliated masons confirm that:1. it is impossible for power-washing to cause the damage seen on the stoop; 2.the discoloration on the stoop is clearly caused by a buildup of excess concrete and mortar; 3.the damage on the stoop is a direct result of the negligence of ** Masons crew when applying said products; 4.the cracked brick and stone that ** Mason was contracted to repair was not done effectively.****** Lutheran sent a warning of our BBB complaint to ** Mason, which went unanswered. We seek for ** Mason to properly repair our damaged stoop, or to provide a full refund of $2,500.

    Customer Answer

    Date: 11/07/2022

    Better Business Bureau:

    At this time, I have not been contacted by Long Island Mason and Concrete Corporation regarding complaint ID ********.

    Sincerely,

    ****** ******** ******

Long Island Mason and Concrete Corporation is NOT a BBB Accredited Business.

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