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Business Profile

Music Instrument Store

Frederic H Weiner Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reporting an issue regarding an order I placed with Weiner Music on August 28, 2024. Unfortunately, I mistakenly ordered the wrong product. Upon receiving the product on September 3, 2024, I immediately sent an email to the companys customer service on September 8, 2024, requesting a replacement. However, I never received a response.I waited patiently for weeks, assuming the company would reply. Today, November 25, 2024, I initiated a live chat with the company to follow up on my replacement request. During the chat, the representative informed me that they do not save emails older than three months, which I find unreasonable and unprofessional for a business handling customer service inquiries.The representative further stated, At this time we cannot offer any refunds or exchanges as you are well past the 30-day policy. This response is unfair, as the delay was not on my endI had contacted customer service within the appropriate timeframe (5 days after receiving the product) and waited for their response.I believe it is unjust to deny my request based on their lack of response to my initial email. I acted within the acceptable period, and it is their failure to reply in a timely manner that caused this situation. I am requesting the company honor my initial request for a replacement or, alternatively, provide a full refund.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tenor sax mouthpiece from *************** on the **** website on 11 Apr 2024, advertised as new. What came was sealed in a box and a plastic bag that appeared to be from ***** even though it sported a USA address on the box. Upon very close inspection which included magnification of it, I determined that it was not really new but had been illegally previously sold and returned, being then re-sold to me. I made numerous attempts to contact them through the proper **** channels and I even sent another eMail directly to ***************. They did not reply to my desperate attempts to make a product return until after the cut-off date they had set for these operations. In their replies were only one or two words and at no time did they make any effort to address my explicit observations of their product not being actually a new item, but appeared to obviously be used, instead. I paid them $101.29 for this and they surreptitiously prevented me from making a return or getting a refund. I still believe they owe me this and sadly, nothing has changed.

Frederic H Weiner Inc. is NOT a BBB Accredited Business.

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