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Business Profile

Esthetician

Venus and Venom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Esthetician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Venus and venom in June for a consultation for cool sculpting. The girl took pictures of my stomach. She gave me a price of $1500. That was a promotion price. She also told me it would take 2 sessions- the second would be 30 days later. I paid half and went on july 13th for my treatment. When the treatment was done I paid the other half and the receptionist gave me a piece of paper with prices for the re-treat. I was not told during my consultation that the retreat was not included in the $1500. The original girl kept emphasizing two sessions. She never told me I had to pay more money for the retreat. I contacted ****** the owner and she offered me 10 units of Botox to make up for the misinformation. She also told me to wait a month or two and I would see results from the cool sculpting session. Its been 2 months and I see absolutely no difference in my stomach area. I contacted ****** two weeks ago and again expressed disappointment that I misinformed and see no difference. Again she offered the Botox. I dont care to do Botox so she offered a facial for free and to take pictures when I went. I went last week and the girl took pictures and did my facial. I have not heard from ******. I emailed her twice this week asking if she reviewed the photos. She has not responded to my email. This is bad business. Even when I emailed her a few weeks ago she never responded to my email and I had to call the store several times before I got a hold of her. She even admitted she got my email but didnt respond to it. I feel I am owed another session of cool sculpting at their loss. I am not able to afford to pay for another session nor should I when their employer gave me the wrong information.

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    At this time, I have not been contacted by Venus and Venom regarding complaint ID ********.

    Sincerely,

    ***************************

Venus and Venom is NOT a BBB Accredited Business.

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