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Business Profile

Food Manufacturers

The Hain Celestial Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

This profile includes complaints for The Hain Celestial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hain Celestial Group, Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Food Safety issue CASE#******* being ignored by their customer service team I emailed them Jan 28 and was promised a reply by their autoreply within 48 hours This is from someone that buys hundreds of cans from them a year and this was a FOOD SAFETY alert issue and they have failed to reply. I am left to contact them thru this method, Hain needs to treat their customers better and food quality safety issues with UPMOST importance.

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** ********



       

    • Initial Complaint

      Date:03/22/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A stone in a Terra Chip bag broke my tooth. The parent company, Hain Celestial, called me a liar and refused responsibility.

      Customer Answer

      Date: 04/16/2024

      At this time, I have been contacted directly by The Hain Celestial Group, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      We are in discussion on how to resolve the complaint.   More time is needed.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding The Hain Celestial Group, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased odd tasting sesame oil. Four bottles. We are Asian we use a lot of sesame oil. ********** tasted rancid. Number on bottle was called. Girl answered phone with stuffed up nose very unprofessional her name began with an l she chastised me and put me through absolute inappropriate nonsense as to why I thought the taste was off! I've been buying this longer than this girl's age. I phoned hanging on Long Island and the woman apologized and said she would have customer service call me. I received no call. I would like these four bottles of sesame oil replaced. I had to open each one to try and find one that wasn't rancid when I made my family dinner.

    • Initial Complaint

      Date:02/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My yogurt was sour. Bought 3 tubs of this very expensive yogurt that I discovered. Non refundable due to dairy law. Phone number on tub Is very Abusive. Spoke to someone by the name of ******* who hung up on me very unprofessional very discourteous. My yogurt was **** per tub please help me get my money Return to me and that would be approximately $18. I really don't want anymore yogurt right now because I am leaving for *********** to visit a relative who broke her hip and I will be gone quite some time period at this point due to the situation and how rudely this company treated me I would like my money back and I will see about trying again in the future this woman by the name of ******* was very condescending if not bias

      Customer Answer

      Date: 04/04/2023

      Better Business Bureau:

      At this time, I have not been contacted by The Hain Celestial Group, Inc. regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:02/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 jars unrefined coconut oil. *********** had some black Spots on the lid that look like mold. Took back to grocery store. Grocery store would not take back I spent $23 on 2 jars. I cook with it and I also use it for my skin. Due to openness grocery store would not take back. Cold phone number on jar and a woman was very rude to me and would not refund . I would like my money back I have bought 2 more jars to take with me overseas I am in the *********** and I will be leaving shortly. I this point I would like my money returned to me thank you I don't want to be forced coupons because I already have bought my jars and I will be gone for one year . Please help me get my money back from this company. Thank you

      Business Response

      Date: 02/24/2023

      At The Hain Celestial Group, we are committed to producing high-quality products and our consumerssafety is our top priority. The phone number provided, ********* was incomplete. We reached out to the consumer by way of email in order to further assist. To date, we have not received a response. 

      Our ************* team can be reached at ************ or by completing the contact us from on our brand Website. Thank you. 

      Customer Answer

      Date: 02/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      the business says they will reimburse me. The business has my address through the better Business bureau I will not call that phone number and be treated rudely again. There is simply nothing else to say the address is with the better Business bureau I do not want to be called and titrated at again. Thank you for the reimbursement for my products please confirm you have done so. 

       *************************

       

       

       

       








       

      Customer Answer

      Date: 05/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] I do not get certified mail because by the time I get to the post office it is gone. I am 15 days off and 15 days on with the Coast guard. I do not receive certified mail because no one is here to sign for me. Please correct and resend regular mail. This is getting to the point where it's ridiculous. Please issue something that I don't have to sign for. Thank you

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 05/31/2023

      Thank you for contacting the Hain Celestial Group, Inc. A check has been issued and sent regular mail to the address below. If you have any further questions, please contact us directly and reference case ID *******. Thank you. 

      *************************  
      ** *** **** ***
      ************* ** ***** *****

       

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I have been eating Greek Gods yogurt manufactured by Hain Celestial. However, the recent yogurt that I bought had serious product quality and food safety issues. It caused my family and myself all diarrhea.I am so disappointed with the food safety and quality issue by Hain Celestial. I request Hain Celestial to contact me immediately for a resolution.

      Business Response

      Date: 09/26/2022

      At The Hain Celestial Group, we are committed to producing high-quality products and our consumers safety is our top priority. The consumer was contacted and left a voicemail on 9/23/22 in regards to the alleged incident. To date, we have not received a call back from the consumer. Due to the lack of manufacturing code information, our ***************** is unable to conduct a formal evaluation of lot-specific production and quality records. However, every batch of our Greek Gods Yogurt undergoes testing and review by our ***************** department, ensuring that all critical attributes and safety parameters are met prior to release. 

      We take these matters very seriously and appreciate this concern being brought to our attention. If additional information becomes available, we can further review. Thank you.

    The Hain Celestial Group, Inc. is NOT a BBB Accredited Business.

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