Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my nieces and nephew to SkyZone in ************, ******** on July 29, 2023 for some fun. I asked the customer rep at the counter for one-day passes for me and the kids. I purchased a total of five daily passes--or so I thought. Without my authorization and using a deceptive practice, the customer rep ****** me up for a membership for me and all the kids. At no point during the transaction did the representative inform me or ask me if I was interested in signing up for a membership--she just ****** me up without my consent. I told her what I wanted--the one-day passes and then she told me the total, I paid and that was it. Now, I just received my credit card bill for August charging me the same amount that I paid in July. Unbelievable that these people engage in deceptive practices with no repercussions. I am beyond upset that this girl would sign me up for memberships without my consent! Utter disbelief. Once I found out about the problem, I tried to cancel the memberships and Skyzone ******************** makes the cancelling process purposefully obscure and difficult so that you will just give up and Skyzone ******************** can continue making money off of you, Just simply unbelievable.

  Customer Answer

  Date: 10/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Skyzone Trampoline Park regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/2023 I booked a party table for my sons 3rd Birthday. Everything seemed to be okay when we arrived( my party host checked us in, was helpful and responsive when asked for something.) About half way through the kids jumping, a child within my party was badly hurt from being repeatedly stomped on in the face by another child that jumped on her PURPOSELY while playing in the foam zone. A couple things went down hill after that. Firstly, the attendant did nothing while this 6 year old girl was being jumped on by a bigger boy ON HER FACE, the girl's guardian had to physically remove the boy off of her, Thirdly, the boy's parent grabbed him and left unscathed and took no responsibility, The worse part of all, management was EXTREMELY unapologetic. Until asked, no one came to see if the little girl was okay, we had to ask for a incident report to be written after it was not offered and they also did not ****** medical assistance or admonish the worker who wasn't paying attention at their station. Instead what ended up happening is them telling the child's guardian( my friend) that since the person left there was no one to hold accountable and that they deleted the incident report. A couple of other parents got upset and went to speak on the little girl's behalf because of the lack of care was met with an attitude from the manager. As a last ditch effort, when I went up to settle the bill, I asked for the manager and once again explained what happened. At this point my friend left, so I asked for a copy of the incident report. HE LIED right to my face and told me that her guardian decided to not make a big deal and throw out the report. I was never apologized to for this ruining my sons birthday, causing mass hysteria because her face was busted up straight down the middle, they took no pictures for the incident and offered not ONE concession, discount, apology or care. I was met with a blank stare and laughs and that's it. My friend never authorized to destroy it.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Skyzone Trampoline Park regarding complaint ID ********.
  
  Sincerely,
  
  ***************************