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Business Profile

Adult Family Homes

Premier Senior Living, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

This profile includes complaints for Premier Senior Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Senior Living, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Premier Senior Living, LLC

      245 Park Ave, 39th FL New York, NY 10167

    • Premier Senior Living, LLC

      666 5th Ave Fl 28 New York, NY 10103-2601

    • Premier Senior Living, LLC

      299 Park Avenue, 6th Floor New York, NY 10171-0004

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for my husband to begin living a *******************, ********* ** which is a memory care nursing home managed by Premier Senior Living LLC. My husband died before he ever stepped foot into this home. Management has since changed to ******************** and they will not call me back or answer the phone. Maybe PSL LLC is out of business? Someone has my money and I need answers. *************************** was to enter the home on 8/8 but he was in palliative care on that day and died on 8/11. Im looking for a refund of ****. No one will answer any questions. Im sick over this.

      Business Response

      Date: 10/20/2023

      Premier Senior living did not operate this Community but an affiliated company did which is out of business. Premier Senior living is endeavoring to cover most but not all of the debts that the affiliated company incurred.  This is one of them.  Payment will be made but a date cannot be specified.  The affiliated company is in the process of trying to collect rents from residents of that Community that have not paid.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facility: *********************, ****** ********.Previously owned by Premier Senior Living LLC, **************************The facility seems to have been sold and is in breach of the Resident Agreement as they have failed to return money owed to a resident after his discharge . The details are below:Monthly rent: $5000.Resident gave 30 day notice (per contract) on May 23, ******* day notice period ends on June 22, 2023.Resident paid for ***** in full (June 1- June 30) $5000.Resident should be refunded for June 23 - June 30 ($1166.67) per the Resident Agreement as this week falls outside of the 30 day notice period. The Resident Agreement is attached. See section 4.B Term and Termination. I have attempted to contact Premier Senior Living by phone in ** but the voicemail is always full and I can't leave a message. I have used their contact form twice and did not receive a response. I sought the refund starting at 60 days by contacting the facility itself via email and telephone multiple times. I was then told by the facility that they are unable to do anything given that there is new ownership. They did not provide the name of the new legal owners.

      Business Response

      Date: 10/02/2023

      working on   processing refund but experiencing cash flow problems

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The response does not address a timeframe for remedy of the situation as they are now nearly **************************************** the contract (which the resident carefully followed).  Please provide an anticipated date for the refund to the former resident.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************




       

      Business Response

      Date: 10/13/2023

      We will pay off the entire amount directly to the consumer this month.

      Customer Answer

      Date: 10/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    Premier Senior Living, LLC is NOT a BBB Accredited Business.

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