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Air FranceThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 652 total complaints in the last 3 years.
- 162 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 4th Air France lost my luggage. They have provided a reference number of **********. While I'm being told that the maximum reimbursement amount in ~$1800 I understand that airlines generally offer an amount greater than this minimum. In my humble opinion the airline has been dismissive and mechanical with their responses. I also have a claim for the losses incurred as I had to obtain emergency medicine replacement. This associated complaint number is *********.Customer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This morning my pregnant wife and 5 yr old son had a flight from ******** coming to America for the holidays. They arrived to check in for their light to *** and were denied wntry because my wifes Green **** was expired. This is NOT a reason to deny their flight. How else is she supposed to get it renewed but by coming back to the states. They absolutely cannot deny flights due to that and they should know that. Now *** had to rebook all their tickets get them a hotel not to mention the extreme stress they put my pregnant wife under for no reason. I want the ticketing agent fired and I want compensation for the utter lack of knowledge your employees have and for the inconvenience they put my family threw. Seeing my wife balling because she cant come see her husband/family for Christmas and my 5 yr old sleeping on a concrete floor is absolutely unacceptable. Yall need to train your people much better. Look forward to hearing from youBusiness Response
Date: 02/03/2023
Dear BBB,
We are sorry to learn about the situation that *** **** describes in his claim #*********
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
In order to continue investigating this case we would kindly ask the claimant to forward the passengers names as well as their ticket numbers/ticket reference (PNR) and the number of their originally affected flight.
I would like to thank you for your patience while dealing with your claim.
Yours sincerely,
********** *******
Air France Customer CareCustomer Answer
Date: 02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, this complaint has absolutely not been resolved. They’ve asked me for more information
Sincerely,
****** ****Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called the AirFrance helpline to cancel a flight for myself and 2 family members, so 3 round trip tickets from *** to ****. They did cancel these flights on my behalf via a phone call, but said they could not help me with a voucher and I would have to do it online, so i took their word for it. When I go to the voucher request form, it said the flights were cancelled so I can't request a voucher. See screenshot. I then reached out to their helpline on ******* who told me to submit a refund request instead. Screenshot attached. Now they've responded to the case I submitted saying because I already requested a refund, of which they gave me under a 100 per ticket back for taxes/ additional fees, that I cannot get a voucher. This is all due to their own directions across multiple employees telling me what to do. All I am asking is for a credit for the difference of what was already refunded on these tickets and the remaining balance, which is still around $1,000 per ticket. All the information is below and in attachments. Current case # with airline: C-******* Itinerary (for all 3x tickets): *** to *********), October 7 - October 15 Name: *************************** Booking Reference: ****** Ticket Number: *** *** *** *** * Email: ********************* Value: $1,060.47 Name: *************************** Booking Reference: ****** Ticket Number: *** *** *** *** * Email: *********************** Value: $1,060.47 Name: *************************** Booking Reference: ****** Ticket Number: *** *** *** *** * Email: ****************** Value: $1,060.47Business Response
Date: 12/20/2022
Dear BBB,
We regret to learn about the inconveniences **************** describes in his claim #********.
Having investigated the passengers claim, I can confirm that we have issued the passengers with a non-refundable travel voucher valued at the remaining ticket value each. These will be valid for 12 months from the point of issuance. The details can be found below:
This voucher is valid for 12 months from the date of issue and can be used to purchase a ticket for travel on KLM, Air France and/or Delta Air Lines marketed flights.
It can also be used towards the purchase of other optional products and services when offered on KLM or Air France operated and marketed flights, e.g. Economy Comfort seats, Economy Class seats with extra legroom,additional baggage allowance and a la carte meals, etc.
You can redeem it on ***************** by entering the details in the 'Add your voucher' box of the payment page once you have selected the product and/or services you want. You can then pay any balance by another form of payment.
When you use your voucher to make a purchase for a lesser amount than its value, we will issue you with a new voucher for the residual amount.
You can also use your voucher through our telephone reservations lines or in person at your local KLM or Air France office. Their contact details can be found on our websites at *********** or *****************.
Travel agencies may also accept this voucher at their discretion and they may apply additional service fees.
Your voucher must be redeemed within the validity period and it cannot be extended. A maximum of two vouchers can be used per person.
Full terms and conditions for this voucher can be found by searching for the keyword 'EMD' in the 'ask your question here' box on *****************
I would like to thank you for your patience while dealing with your claim.
Yours sincerely,
***********************************
Air France *************Initial Complaint
Date:12/13/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 29th 2022 I flew with AirFrance from ***** to ***********. (Flight # AF66 Booking reference ******). I had 2 checked in baggages, 1 of them I had to pay extra for. Both checked in baggages did not arrive to *** airport with my flight. The first baggage arrived 24 hours later upon arrival. It arrived completely damaged with 3 missing wheels and I was compensated for 3 weeks later. The other missing baggage did not arrive till today (1.5 months later). I contacted AirFrance numerous times and filed a complaint via their website. Missing Baggage Reference # ********** Claim Reference # C-******* ********************** confirmed that the baggage was last located in ***** and simply waiting for the next available flight to *********** (which never happened). When calling back a few days later, a different representative claimed that the baggage is still missing. It is now more than a month and they still refuse to update me on the status of my claim and compensate me on the missing valuable items.Customer Answer
Date: 01/07/2023
Better Business Bureau:
At this time, I have not been contacted by Air France regarding complaint ID ********.
Sincerely,
*****************Business Response
Date: 02/02/2023
Dear BBB,
We are sorry to learn about the situation that **** ******** describes in her claim ********* and that her baggage was missing upon arrival in Los Angeles on October 29th.
We consider the efficient handling of customers’ baggage to be of prime importance. However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1288 SDR (Special Drawing Rights).
Air France will gladly reimburse the passenger up to the legal limits set by the Montreal Convention (1999) of 1288 SDR (Special Drawing Rights) per person. I can confirm that I have authorized a payment equivalent to this amount, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.
I would like to thank you again for your patience while dealing with your claim.
Yours sincerely,
********** *******
Air France Customer CareTell us why here...Business Response
Date: 03/17/2023
Dear **** ********************************************************************* find below our response to the BBB:
BBB ID# ********
Dear BBB,
Having re-investigated the claim, I can confirm that when filing her initial claims with both the BBB and DOT, **** ******** failed to include her apartment number on each occasion which would have resulted in the check not arriving at its intended destination. I have therefore cancelled her original check and proceeded with issuing a new one to the following address:
************************************************************
*****
This should arrive within the next 28 working days by mail.
Best regards,
***********************************
Air France Customer CareCustomer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.
I will await for the check to arrive within the next **************************** their response.
Sincerely,
*****************
Initial Complaint
Date:12/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My luggage was deemed gone from Air France. I flew from ********* to ***** with a layover in ****, France and my luggage has been missing ever since. I have been unable to speak to anyone from Air France as they say they do not have live people for customer service. I went to the ************* to try and find my luggage and the representative inferred that it was stolen and gave me no other help or information. All of my belongings were in my suitcase since I was going to be teaching in another country for the duration of the year. I have received no customer service regarding this issue.Customer Answer
Date: 01/09/2023
Better Business Bureau:
At this time, I have not been contacted by Air France regarding complaint ID ********.
Sincerely,
***************************Business Response
Date: 02/02/2023
Dear BBB,
We are sorry to learn about the situation that **** ***** describes in her claim #******** and that her baggage was missing upon arrival in Paris on October 4th.
We consider the efficient handling of customers’ baggage to be of prime importance. However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1288 SDR (Special Drawing Rights).
Air France will gladly reimburse the passenger up to the legal limits set by the Montreal Convention (1999) of 1288 SDR (Special Drawing Rights) per person. I can confirm that I have authorized a payment equivalent to this amount, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.
I would like to thank you again for your patience while dealing with your claim.
Yours sincerely,
********** *******
Air France Customer CareInitial Complaint
Date:12/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint due to the disappointing service I have received from Air France. I have opened two claims with the organization to provide the opportunity for them to address and they have failed to respond, after several follow up calls. Below is an outline of issues I am awaiting a resolution for:*On Thursday, November 24th, I departed *********** with a connecting flight in ***. From *** to *** and final destination of ***********. When I landed in *** from ***, I noticed that my baggage tracking showed 3 bags and I only had 2. I spoke to the counter representative and they assured my 2 bags were being transferred. Upon arriving in LOS on November 25th, this was not the case and my bags were lost in transfer. *On November 25th, I opened a claim with the local Air France desk and they stated my bags would not arrive until November 27th. *On November 25th, I had to purchase personal hygiene product and clothing to wear until this Sunday. *On November 26th, I called the main Air France number to get more details about reimbursement for the items bought. I opened claim number: ********* for the reimbursement. I called both days to get updates because the world tracer site still showed my bags as not having updates. No one could tell me anything. *Sunday, November 27th, had come and still no updates from the local Air France desk so I had to take the chance of taking the long commute to the airport to see if my bags had arrived. I arrived only to see both bags had been there for awhile, they may have arrived on the day before November 26th but no one ever called me to notify me.*On November 26th, I placed a second claim *********, to notify Air France headquarters about my poor service received. Including the agents from the main line hanging up on me and being rude, when seeking help. I am seeking an airfare voucher and reimbursement for the items I purchased until my bags arrived. Also a response from corporate headquarters to discuss.Business Response
Date: 12/23/2022
Dear *********************,
Please find below our response to the BBB:
Dear BBB,
We are sorry to learn about the situation that ********************* describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
We are sorry to learn that the passengers baggage was missing upon arrival in ***** on November 25th, where baggage file ********** was created at the airport.
We consider the efficient handling of customers baggage to be of prime importance. However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In the absence of receipts, I have authorized a one-off contribution equivalent to $200 which will be paid to the passenger by cheque,sent to the address which he provided when filing his claim. Please allow up to 28 working days for this to arrive.
Best regards,
***********************************
Air France Customer Care
*********************************** * *** ********** ********** ****** ********* *** ****** *** * ***** *** *****
****** ***********************************
*** ****** ***
***************************************************************************************** **************Customer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This only addresses the money I paid, which Im due but it does not address the customer service received and the inconvenience itself. I am expecting a flight voucher.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *********
Initial Complaint
Date:12/01/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Air France lost my baggage. I flew from ****** to ***** on 11/22 and my bags didnt make it on the plane. This has been one of the most stressful travel experiences I've ever had in my life; I had no bags for my entire week trip in *****. I flew back to NY on 11/29 and didnt get my bags until 11/30. I had to spend my entire trip talking to customer service multiple times a day trying to locate my baggage and shopping for necessities as I did not have anything with me (including any of my jackets and winter clothes) other than than my laptop and iPad.This situation ruined my planned vacation to ***** and made my experience in France not very enjoyable and very expensive (on top of all the expenses I had covered already); I was looking to disconnect and relax from my job and I feel like I had no time to take a break from stress. Furthermore, the customer service line was not very kind and not helpful at all as everyday the representatives would tell me to "keep waiting until more information was available". On top of the reimbursement Im seeking for the amount of ***** Euros, I'd appreciate if I could obtain a voucher from AirFrance that I can use to book another trip to ***** that I can actually enjoy.Please let me know if theres any more info I can provide.Thanks,***************************Customer Answer
Date: 12/25/2022
Better Business Bureau:
At this time, I have not been contacted by Air France regarding complaint ID ********.
Sincerely,
***************************Business Response
Date: 12/29/2022
Dear BBB,
We are sorry to learn about the situation that ******************** describes in his claim #******** and that his baggage was missing upon arrival in ***** on November 22nd.
We consider the efficient handling of customers baggage to be of prime importance. However,as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
Air France will gladly reimburse the passenger his incurred expenses as a result of this.I can confirm that I have authorized a payment reflecting this amount, which will be paid onto the same bank account which the passenger had provided in his earlier claim. Please allow up to 28 working days for these funds to credit.
Kindly be advised however, that we will not be able to offer the passenger a travel voucher in this instance.
I would like to thank you again for your patience while dealing with your claim.
Yours sincerely,
***********************************
Air France *************Customer Answer
Date: 01/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:12/01/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filing a complaint against Air France for the mishandling of our claim to be reimbursed for costs associated with the airline losing our luggage for our family trip to France from June 30 to July 8 of this year. The airline lost our luggage for our entire trip -- only receiving our bags the evening before we traveled back to the US. The airline mishandled the whole experience, and their lack of communication and broken promises ruined our entire trip. We've followed their process to file a claim on the lost luggage and followed that up with another claim to be reimbursed for the costs incurred, including the damage to one piece of luggage. This process started soon after we returned and has still been unresolved since 11/30/2022. We continue to follow up with the airline but they now have close our case and will not resolve the situation. While I understand that there were many challenges facing airlines this past summer, we've been patient, and cooperative throughout this entire ordeal. We're filing this complaint in the hopes that it urges the airline to make good on their promises to reimburse us for the trouble that we were caused.Customer Answer
Date: 12/26/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Air France has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************Initial Complaint
Date:11/28/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BAG LOST FOR 130 DAYS. AIR FRANCE CLOSED CLAIM THREE TIMES, REFUSE TO LOOK AT RECEIPTS FOR ALL LUGGAGE ITEMS PROVIDED TO THEM THREE SEPERATE TIMES, AND CLOSED CLAIM WITH $0.00 RESOLUTION. EACH TIME COMPANY REFUSES TO REVIEW THE ATTACHED RECEIPTS, AND FALSELY CLAIMS THERE ARE NO RECEIPTS ATTACHED. Air France has lost my bag on 7/19 (**********). I filed a delayed bag claim on 7/19, and a compensation claim on 8/21 (*********). They took until 10/15 to respond. I have sent over my receipts for all items in the luggage to the business three separate times, and placed numerous phone calls to resolve this situation. Each phone call, I am assured it will be dealt with. However after sending receipts three seperate times, each time agent *********************** says there are no receipts attached to the email each and every time (which is incorrect, see emails attached), and closes the claim without asking for additional information or fixes to any information I have provided. I have called and emailed to resolve this situation, but so far no one has cared enough to do so. I have nowhere else to turn but to file this public complaint to help others avoid an airline that will treat them like this. Montreal convention clearly states that when receipts are provided for international travel US airlines owe upwards of $1600, and this company has paid out $0, and is seemingly not interested in rectifying this situation.I've attached an itemized invoice of all items lost by air france, and am seeking compensation for 1) The baggage delay, and 2) the Baggage loss by this airline. The valuation of all items lost by Air France is $1,675.62, and I expect a refund in full. For a resolution, I expect the airline to review all receipts I've provided numerous times, generate a valuation for a potential settlement, and then reach out directly to me via phone or email to confirm this settlement matches the amount I am owed before finalizing, so we can resolve any issues directly.Business Response
Date: 12/01/2022
(ID# ********
Dear ***************Please find below our response to the ** BBB:
***: **********
We apologize for the delayed in our response and for any inconvenience we may cause.
We would like to offer the maximum liability compensation for baggage loss, according to the Montreal Convention. The compensation is expressed in Special Drawing Rights (SDR), the unit used by the ********************************): ***** DTS correspond approximately to ***** or USD 1880.00.
We will handle your claim and process the payment through the *** claim reference **********Once again, please accept our sincere apologies for the disappointment you experienced on this occasion.
Best Regards,
********************* Air France ************* Assistant
Initial Complaint
Date:11/28/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hello i travelled air france from ********* to ******** on 8/22/2022 flights ****** ******* ****** ******* 1 bag did not arrive at *** on 8/22 filed missing bag complaint ********** they said bag missing on 10/10 filed compensation claim number c-******* for ******* usd they finally responded after repeatedly reaching out they declared the bag lost and asked for receipts i have provided them the same over and over they keep saying no response from me even though i reply to every one of their emails and closed my case today 11/28 without compensation at all please helpBusiness Response
Date: 12/01/2022
Dear BBB,
Please see the reply sent to **********
**** **********
We apologize for the delayed in our response and for any inconvenience we may cause.
We would like to offer the Montreal Convention for maximum liability compensation. The compensation is expressed in Special Drawing Rights (SDR), the unit used by the ********************************): ***** DTS correspond approximately to ***** or USD *******.
If the value offered does not cover your expenses, we would suggest to consult with your travel insurance company.
Please reply to u with your bank details:
Account Holder's name:
Bank Name:
Bank Account:
Routing Number:
Once again, please accept our sincere apologies for the disappointment you experienced on this occasion.
We look forward to serving your travel needs again soon and to welcoming you aboard another of our flights.Best Regards,
*********************
Air France ************* AssistantCustomer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partly satisfactory to methey have asked for the bank details in the email
i have provided it in my reply immediately as pasted under
************************************************************************
********* **** ******** ***********
**********
**********************************
**************************************************
******* ***
**** *** * ** **** **
*** **** ******* *** ******* ** *** *****
*** **** ***** *****
******* ******** ***** *************************
**** ***** *** ****
**** ************
******* ***********
***** ***
******
**** **** ****** * ****
*****************************************************
** *** ** ***** ** **** *** *** ****** *** *********************************************** ******
**********************************************************************************************************but air france has been consistently not accepting my replies and instead sending me messages
that i have not replied at all
so i request that you please keep the matter open until they acknowledge my response and the funds are in my account
thank you so much for all the help in this matter
Sincerely,
*************************
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