Business Profile

Airlines

Air France

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

653 total complaints in the last 3 years.
162 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Air France refused to pay money for not used voucher ************* ($********)The original ticket ************* was paid to ***** Air lines by *********************** card # **** on 06Feb2020. As per our discussion with ***** Airlines on 23Nov2022: the voucher ************* was issued by Air France, due to the fact that *********************** flight on 04 Apr2020 was cancelled by Air France, due to COVID.Reservation ****** for May, 2022 was booked on December, 2021 with with the voucher ************* ($********) for *********************** plus for ************************* credit card # **** for $1458.5 . The flight was cancelled by Air France in March, 2022 due to COVID.Air France refunded only $623 x 2 = $1,246, instead of $ 1,458.5.Air France refused to refund $ ******** from the voucher # ************* issued by Air France.The total pending amount is $ 1, ****** Air France complaint C-******* was closed without a resolution. Please help.************************* & ***********************
Business Response
Date: 12/16/2022
Dear *********************,

Please find below our response to the BBB:

Dear BBB,

We are sorry to learn about the situation that ******************** describes in her claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
After reviewing the claim, I can confirm that I have authorized a payment equivalent to the amount requested, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France Customer Care

NEB Engagement Specialist (North America), AIR FRANCE KLM & DELTA AIR LINES

Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. You are the best! Thank you very much!

Sincerely,

*************************
Initial Complaint
Date:11/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/28/2022, Air France lost one of our luggages after a flight I took with my family from ******* to *****. We filed a claim immediately - C-*******- at the airport on 7/28/2022. The luggage had all of my wife's clothes, shoes, makeup, etc. We had to purchase a limited amount of clothing, shoes, and other items for her to use during our stay in France since she only had the clothes she was wearing on the flight. Air France did located our bag and we picked it ** in ***** on 7/15/2022. We submitted a request on 7/31/2022 for reimbursement of the items purchased, and provided all of the necessary receipts along with details of what was purchased. I have followed up with their customer support via phone, online chat, and email to try to get an update on our case since their online tool hasn't changed the status since our case was submitted. Finally on 11/28/2022 I received an email from Air France stating that my claim was rejected and that my case was now closed. They said that the Montreal Convention states that I needed to submit the claim for reimbursement within 21 days after receiving my missing luggage. I have an email confirmation that is dated 7/31/2022 that clearly shows that the claim was submitted 16 days after we picked up our baggage which is well within the 21 day requirement. I have tried to contact Air France customer support again, only to be redirected to a number that tells me to check the status of my claim online which I have already done multiple times. Now they have closed my claim and lied that I submitted the claim after the 21 day allotment even though I have proof that I didn't. I'm submitting this complaint as a last resort. I have also filed a complaint with the *******************************. Air France should be held accountable for their mismanagement of this claim. They are a large, reputable company, but they have proven that they are not capable nor interested in following through with my reimbursement.
Business Response
Date: 12/08/2022
Dear BBB,

We are sorry to learn about the situation that **************** describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
After reviewing the claim, I can confirm that I have authorized a payment equivalent to the costs that the passenger has incurred, which will be paid to the bank account he provided when making his previous claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France *************
Initial Complaint
Date:11/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing you this let you know that Air France hasnt refunded me with the amount of $328 dollars that caused by the delay on their flight on July first 2022 from ***** *************************** airport to ***************** airpot. In July first 2022, I took a flight from ***** ***** to ******. I had my layover in ***** as in my iternery. The plane that flew me from ***** to ****** was delayed for 2 hours on the ground which caused me to miss my spirit airlines flight in ******. I requested to be placed in a connecting Air France partner flight but Air France supervisors at the airport refused and advised me to file a claim. I was left stranded in ****************** and had to borrow $328 dollars to purchase delta airlines flight. I filed claim with airfrance since July the 6th but they never got back to me about refunding my money till this moment. I filled a dispute with my bank ***** Fargo about the money 60 days later and contacted the bank several times but never received my money back. I am filling this case to request my loss back from that was caused by airfrance flight delay since they didnt reach out to refund me nor my bank my money. I attached all documents that I have to prove my case *******************
Business Response
Date: 01/06/2023
Dear BBB,

We are deeply sorry to learn about the situation that ****************** describes in his claim #********.

As *** ******** connecting flight was booked on a different carrier, we regret to inform him that we are not liable for any refunds for tickets booked on separate airlines as our responsibility is limited to transporting the passenger to his final destination booked with Air France as per our contract of carriage. We would refer ****************** to his private travel insurer if applicable.
Best regards,

***********************************
Air France *************
Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per Air france customer service, my significant other and I both completed a compensation form filled out on Air France's site for extensively delayed flight causing missed connection. They emailed me back stating that due to some ************** ruling, I cannot get the compensation, then offered only $300 in voucher compensation for a flight well above $1500 per person. I have not received a response in almost 2 months since *** sent a reply. Nowhere on the ** Regulation 261/**04 states that the whole reservation would be considered as a single unit: Any flight that departs from an ** airport, regardless of airline's home base. Flights that arrive into an ** airport, operated by an **-based airlineThis is also summarized from the key wording of ** Regulation 261/**04 below:This Regulation shall apply:(a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies;(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies. Seeking also compensation in regards to a violation of #**(Passengers whose flights are delayed for a specified time should be adequately cared foror to continue them under satisfactory conditions)#** (Passengers should be fully informed of their rights in the event of long delay of flights, so that they can effectively exercise their rights) as we were not informed of our rights to refreshments or reimbursement for meals and on the rerouted flights (as well as not being offered on the originating flight from *** to ***), in addition to losing over a whole days worth of tour and lodging costing us over $500 in loss. Also the reroute to ***** confiscating my bug repellent even though it was necessary for my allergic reaction to insect bites costing an additional $25 loss and another additional cost to purchase something of minimal help.
Business Response
Date: 12/08/2022
Dear BBB,

We regret to learn about the inconveniences ************* describes in her claim #********.

The passenger in question was booked on a single booking from a non-************** departure point (************************) to a non-************** arrival point (*****), the ticket sectors having been booked from ************************************************** to *******. I will have to point out that transit points are irrelevant in this instance. In view of this, ** regulation 261/2004 does not apply in this case under Article 3a) meaning that there is no entitlement to compensation.

Please also be advised that pre-booked accommodation as well ******** are classed as indirect costs per the above legislation and therefore non-refundable by the airline. We invite you to contact your private travel insurance for a reimbursement of these if applicable.
I can however confirm, that I have arranged for a payment in relation to the confiscated insect repellent to be made to the passenger by cheque, which will be sent to the address she provided. Please allow up to 28 working days for this to arrive.
I would like to thank you again for your patience while dealing with your claim.

Best regards,

***********************************
Air France *************
Customer Answer
Date: 12/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Law regulations does not specifically mention that the flight would be viewed as single entity should it involve a non European departure and final destination point. The flight at hand and the cause of the issue has always been the flight departing from *** to ***** which made us miss the connecting flight. Was promised by several reps that it was under the qualification of the law and only had to fill out the form online. Didnt think that in addition to not having anything offered or to eat for almost all the two days worth of flying, that we would only be cared about so little that only the cost of my confiscated repellent would be the only thing resolved for this complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 01/06/2023
Dear BBB,

We are sorry to learn about the situation that ************* continues to be dissatisfied with the response to her claim #********.

However, we will have to reiterate that the passenger in question was booked on a single booking from a non-************** departure point (************************) to a non-************** arrival point (*****), the ticket sectors having been booked from ******** to *******.
On November 3rd, 2020 the Court of Appeal of ********* confirmed in the first instance its decision that passengers cannot claim compensation in case of an irregular flight operation, if the original place of departure and final destination are outside of the ************** **** despite of a connection within the *** Air France and KLM adapted their policies about itineraries with a connection in the *** when the departure point and the final destinations point of the outbound itinerary or the inbound itinerary are both outside the ***
In view of this, ** regulation 261/2004 does not apply in this case under Article 3a) meaning that there is no entitlement to compensation.

Best regards,

***********************************
Air France *************
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,We boarded an Air France airlines plane on July 24, 2022 from Bey to ***. Upon arriving at *** one of our bags didnt arrive. We filed a claim at the airport and have been constantly calling the airlines since the bag was lost and nobody could assist us. Its been almost 4 months and we havent gotten any response or communication from the airlines. We had travel insurance but it's secondary to the carrier, so we cannot collect anything until Air France communicates what the outcome of the claim is. Its so frustrating and ridiculous at this point. Their customer service is null. Please help us in pressing the airlines to compensate us for our lost bag. Thanks you!
Business Response
Date: 12/14/2022
Dear BBB,

We regret to learn about the inconveniences **** **** describes in her claim #********.
Having investigated the passengers claim, I can confirm that this matter has since been forwarded to the ********************************* (DOT) by the passenger and will be dealt with under the auspices of it.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************
Initial Complaint
Date:11/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I travelled with my daughters on August 13, 2022 on Air France from ******, ******* to *** (***). First flight (MEA ****) was from ****** to **********) then *** to *** ( flight DL 8746).One of our luggage did not arrive. On August 29, I filed an online claim with Air France and was given this case number: *********.I got a response back almost a month later from a ******************* (customer care assistant) asking me to provide receipts of what was in the luggage so I can get refund.It took me almost 10 days to collect and locate some of the receipts. I have emailed those receipts to ******************* more than TEN TIMES (I have proof with all the emails) and he/she stopped acknowledging my emails. ALTHOUGH WE WERE CORRESPONDING PRIOR TO ME SENDING EMAILS; HOWEVER SINCE I SENT THE EMAILS, HE/SHE STOPPED EMAILING ME BACK.On November 10, I got this response:"********* Dear ******************,Thank you for your message.I am sorry to inform you that we are currently experiencing some problems with our system.That may be one of the reasons why the attached documents do not appear on our side.The moment this matter will be fixed we will contact you as soon as possible.Feel free to ignore the automatic emails that you may receive for additional information requested. Thank you for your patience.Best regards,******************* Air France KLM ************* Assistant"This is horrible service. Disgrace! Will never ever fly on Air France again!WHERE IS MY MONEY? WHERE IS MY REFUND? AIR FRANCE IS PLAYING A GAME SO THEY DON'T GIVE ME MY REFUND BACK!!!!I would appreciate your assistance in getting this resolved as soon as possible.
Business Response
Date: 12/08/2022
Dear BBB,

We regret to learn about the inconveniences ******************* describes in her claim #********.
Having investigated the passengers claim, I can confirm that this matter has since been forwarded to the ********************************* (DOT) by the passenger and will be dealt with under the auspices of it.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 12/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Air France representatives received from us the receipts of the items that were in the missing bag more than 10 times. Although they promised at the beginning of this incident to reimburse us for the cost of the missing items after they receive the receipts, they never fulfilled their promise. They stopped acknowledging the receipt of the emails with the receipts to avoid reimbursing us.
This is a disgrace, it is humiliation, and disrespect to their customers. They lie to their customers and get away with it.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Traveling as family of 5 - we checked in at ***** - told our bags would go straight through to ******* although we had a stopover at ********** but reassured bags would go directly. Got to ********** and were told - "no transfers here - go out to the check in desk and check in" Dashed through passport control, arrived at check in desk (****** ********) and asked "where are your bags?" Our response was "they should be heading to ******* as we were advised in *****" Unfortunately, this is not the case. Spoke with the manager - he said "I called ***** today and reminded them to advise passengers of this"! But now that we were past security, we couldn't go back to collect our bags even if we had time! So, we were denied boarding on to our connecting flight to ******* and rebooked for next day. I feel that there are many at fault here - these flight itineraries should not be allowed to be sold. We all had to miss work, my daughter had to miss her scheduled trip the next day. On top of all of that our luggage was 5 days lost. I spoke with ****** ******** and they have said as AF was the originator and it was all on one ticket that they are the responsible party. Please help me getting some compensation and not allowing this to happen to others in the future. People got on the plane the next day on the same route - we asked how did you do it, their response was " we left our luggage behind and got on the flight" Surely this is a security issue on top of all things! Looking forward to hearing from you!
Business Response
Date: 01/05/2023
Dear BBB,

We regret to learn about the inconveniences ***************** describes in her claim #********.
Having investigated the passengers claim, I can confirm that this matter has since been forwarded to the ********************************* (DOT) by the passenger and will be dealt with under the auspices of it.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I don't think this is my case as they mention a ****************?? I am not sure who that is.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****************

Customer Answer
Date: 07/25/2023
Better Business Bureau:

At this time, my complaint, ID ******** regarding Air France has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

****************
Initial Complaint
Date:11/17/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I flew with Air France on Sept. 8-9, 2022 from ************** (***) to *****, France (***). In transit, my luggage was damaged beyond repair by Air France and/or its representatives. I filed a claim on Sept. 10, 2022 requesting reimbursement for the damage incurred. The claim was on hold for over two months. On October 31, 2022, I received an email requesting supporting documentation for my claim; I was informed to "reply" to the email with the documents attached. I promptly replied sending the requested documents. After I replied to the email, I received three more emails from Air France indicating that I had not yet submitted the necessary documentation, which was untrue. Again, I resubmitted the documentation by replying to Air France's emails as I had been instructed. On Nov. 17, 2022, I received an email from Air France indicating that my claim had been closed for failure to submit a response. Again, I replied to that email with the requested documents.I have called Air France three times and also contacted them via ******* to resolve this issue, but no one that I have spoken to has been willing to assist. I have been told to reply to the email claim, which has not been helpful. Air France has been unwilling to settle this claim even though I have complied with its requests.
Business Response
Date: 12/07/2022
Dear BBB,

We regret to learn about the inconveniences ************** describes in her claim #********.
According to our systems, both a compensation payment as well as a payment for her damaged baggage was made to the passenger on November 23rd.

Best regards,

***********************************
Air France *************
Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REF#*********** Flight #*****, Claim #********* I checked in 4 baggage's all did not arrive when I entered ********** from France. Took weeks to receive 3 out of 4 baggage's. The 4th baggage is yet to found called everyday customer service of **********************, called ***, emailed daily still trying to locate baggage. It's three months of dealing with lack of effort to help.Now its confirmed baggage is lost to put in a claim I did put in the claim I provided receipts', bank statements prior to my trip proof of purchase. Per Air France website $1,607euro can be reimbursed. I have provided my proof per your website. Your Sul Kaloshi customer service assistant is rejecting my claim. It's now a game. I ask to be reimbursed in full. I will seek into going to social media. It is very simple find my baggage or reimburse me.
Customer Answer
Date: 12/19/2022
Better Business Bureau:

At this time, my complaint, ID ******** regarding Air France has been resolved.

Sincerely,

***** ******
Initial Complaint
Date:11/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB I was on the following flight Carrier NameFlight DateFlight Itinerary ****** AIR FRANCE 07/15/2022 ***** [************** (AF ****) , ***** [INVALID] ** (AF ****) I was in an Air France flight from ***** to *** and the baggage was delayed a number of days. I duly sent in receipts for necessity purchases (total around 700 USD). AF first claimed that the file I uploaded was "damaged" (6 weeks after I uploaded them and after I disposed of the receipts) and more recently closed my case, C-******* claiming that my traveling companion had been reimbursed for my necessities (which I had never agreed to, is not true, I had not signed any agreement to this, and must be illegal). I have since written to AF 10 times asking for my necessities to be paid . I would like my reimbursement according to Montreal Convention
Business Response
Date: 01/03/2023
Dear BBB,

We regret to learn about the inconveniences *** *** describes in his claim #********.
Having investigated the passengers claim, I can confirm that this matter has since been forwarded to the ********************************* (DOT) by the passenger and will be dealt with under the auspices of it.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Air France is NOT a BBB Accredited Business.