Business Profile

Airlines

Air France

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Complaints

This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

653 total complaints in the last 3 years.
162 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24th, 2022 I purchased 5 round trip air fares to ********, ***** from ******** for $7,039. I confirmed my passengers and selected our seats, which were next to the 8 other family members traveling with us. Upon placing the order, I received a notification from my credit card company that the purchase was marked as fraudulent, as it originated outside of *****************. I contacted my credit card company to allow the charge, resubmitted the transaction, and then received an email from Air France with a booking reference and stating that my booking was confirmed. A few days later, I received another fraudulent charge on my credit card from Air France. When I contacted my credit card company, they reported that Air France was attempting to submit a duplicate charge and that they had not pulled the funds from original pending transaction. I contacted Air France and asked them to pull the funds from the approved charge and they said that they would do so. A few hours later, Air France had released my booking without warning or asking for an alternate payment method. I called them again, and they reported that there was nothing that they could do and that the seats were released and I would need to rebook my tickets. Upon attempting to rebook my tickets, the price had increased significantly (currently at $8400 for the same tickets). I reached out to see Air France again to see if they would honor my original fare as the tickets were released without warning, and they refused to provide any level of support or respond to my emails requesting assistance.
Business Response
Date: 12/02/2022
Dear BBB - ********
we have received a claim from ********************************* regarding issues experienced while purchasing tickets on our website.
Please kindly note that the information provided in this claim does not allow us to fully investigate it.
We kindly request *** ********************************* to please communicate ticket number and booking references so this case can be considered.
Once we have the complete booking information we will be able to continue with his claim.
Thank you for your understanding.
Your sincerely
*********************************
NEB ******** NAM Engagement specialist

Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Please review the attached email, sent to me by AirFrance, which includes my booking reference, indicating that my booking has been confirmed. I am unable to access any additional information as it was deleted by Air France.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 04/11/2023
Subject: Our final response:[*********]

BBB ********
Names:
******************* *******
******************** ********
****************** *****************
***************** *****************
******************** *****************

Dear *****************************;,
we have received your subsequent messages sent to the BBB disputing our response regarding the non-issuance of tickets under booking reference ******
While you continue to be dissatisfied, no alternative response can be offered to you in this case and for this reason, further escalations regarding this issue will be disregarded.
We are very sorry to disappoint once again and we respectfully invite you to accept this response as final.
A copy of this message has been sent to the BBB for their records.
Best regards
******************************* / Customer Engagement Specialist
********************** KLM ************* Assistant

Customer Answer
Date: 04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Disappointing and inadequate. Will never attempt to do business with again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in reference to ************* Case ********* . Two months ago, my compensation request was approved, and I was supposed to have been issued a check for $300. Unfortunately, I have never received this check. Can you not transmit the funds electronically as you did for my husband's compensation? We can provide the account numbers again if needed. This seems like it would be easier for all of us.
Business Response
Date: 12/01/2022
Dear BBB,

We are sorry to learn about the situation that ************************ describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
As per ** regulation 261/2004, this is a situation where there is an entitlement to compensation for the disruptions experienced.
The compensation amount in this case has been reduced by 50% in accordance with article 7.2 of the regulation. This reduction applies when the arrival time at the final destination is not exceeded by *2 hours in respect of all flights of **** KM or less, 3 hours in respect of all intra-Community flights of more than **** KM and all other flights between **** and **** KM, or 4 hours for all other cases.
The reduction applies because the arrival time at your final destination is not exceeded by 3 hours and 15 minutes.
As you have already been paid compensation via bank transfer, I can confirm that I have authorized a further payment for your husband *************************** reflecting this amount, which will be paid in form of a cheque posted to the following address, which was submitted when filing the claim:

************************* **
********* **
*****
I would like to thank you for your patience while dealing with your claim.
Yours sincerely,

***********************************
Air France Customer Care
Customer Answer
Date: 12/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This was the same response that they sent me months ago, and I have never received this cheque that they promised.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Customer Answer
Date: 01/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This check was never received on our end. If it was mailed in September, clearly it has been lost in transit, so please send the money via bank transfer the same way that you sent the first payment. I can resubmit the bank details if necessary. Please just tell me what you need.

Sincerely,

***********************

Customer Answer
Date: 02/27/2023
I still have not received the payment from Air France.
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is ***********************, writing a complaint on behalf of my daughter, ******************************* (Under age minor). We purchased Air France ticket on Jan 17, 2022. In Feb of 2022, we cancelled the ticket and used the funds to purchase a new ticket. The difference in price ($50.20) was supposed to be refunded back to my credit card. I've numerous emails (starting from Feb 21, 2022) from Air France confirming that the refund has been processed and should be seen on my credit card shortly. In April of 2022, I've started a claim with Air France airline (*********). Since then this claim has been "resolved" and reopened several times, as I still have not received the money. My emails/phone calls to Air France have been useless so far, as phone representatives cannot do anything aside from "escalating the claim". On their online form/site, the claim has the status of being closed.
Business Response
Date: 11/28/2022
Dear BBB,

We are sorry to learn about the situation that ***************** describes in her claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
As the payment does not appear to have been processed yet, I can confirm that I have authorized a payment of the claimed amount, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France *************
Customer Answer
Date: 11/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Hi,

I'm satisfied with Business response, but don't want to close the complain till the check is received. I've gotten multiple emails from Air France in the past (regarding the same matter) saying that refund has been issued and I should see it shortly (however I never did). Thus, I'd like to wait till the check arrives before responding.

Regards,
*****************
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ************* C-******* has been reviewed and approved for a refund of $321.55 by Air France since august 25th, 2022. But no refund payment has been made yet and I am awaiting those funds to cover some dependants' medical expenses.
Business Response
Date: 11/28/2022
Dear BBB,

We are sorry to learn about the situation that **************** describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
As the payment does not appear to have been processed yet, I can confirm that I have authorized a payment of the claimed amount, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France *************
Customer Answer
Date: 11/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had booked a ticket with Air France from ***** to ******* via France. My booking was to leave on the 10th of February 2022 and return back to ***** on the 1st of December of the same year. Due to covid symptoms, i could not board the plane. I contacted the Air France office in ***** and i was advised to submit a claim on their website to cancel / get a refund for the ticket i never used. On another phone call, with ********* office, they offered to rebook me another ticket at no extra cost, which i was very grateful for! I was issued another ticket to fly out on the 15th of February and return on the same date as the initial ticket, 1st of December. A few weeks later, I received an email containing a voucher from Air France. i though it was for the hassle i went through during my reservations process; i had no idea what it was exactly for though and i never used it! End of October, i was getting ready to purchase gifts for my family as i knew i was flying back soon. i called Air France to make sure i was good to fly out on the 1st of December. To my surprise, there wasn't any booking although i had a ticket! i then came to learn that the voucher i received had been for the cancellation of my booking!so far all i am being told is to either ask for a refund when somehow i manage to make it back to ***** or use the voucher and pay almost another $500 to get a replacement ticket !
Business Response
Date: 11/21/2022
Dear BBB
please find below the response we sent to **************************** with regards to a claim under his name which appears to have been resolved.

Dear *************************,

According to our records,your ticket has been partially flown with flight AF567 and AF356 from ***** to ******* via ***** on 15 February 2022.

For the remaining value of the unused return coupons EUR245.81, you have received a credit voucher ************* issued 6 March 2022.

At this stage we see that voucher has been exchanged for another ticket under booking reference ******.
We can now confirm that your case has been resolved under file reference *********

If you decide not to use the latest ticket that you have requested for December 2022, you may be able to request a refund by contacting our customer services **************************************************
We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
******************************* / Customer Engagement Specialist
********************** KLM ************* Assistant
Customer Answer
Date: 11/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Air France KLM flight in May 2022 to fly in Oct for $842.07. While checking my bookings in Sep I saw the following message "Sorry, due to operational reasons, we had to change your seat...If you wish, you can request a refund on the Air France website..." It didn't say partial refund. So I requested a refund on about 27 Sep and only received $115.17 on 30 Sep and not the $842.07 that I paid. Had I known this, I would have selected ticket credit or not canceled. The message was misleading and I expect a full refund. I was actually on the phone with a customer rep as I was cancelling and she was confused as well and told me my refund was being processed. This was also misleading. My complaint # is ********* and my refund # is ****************. After filing the complaint on 30 Sep, I read that someone would call me, but more than a month later no one has.
Business Response
Date: 11/21/2022
Sent to you on 11th November 2022, here is the copy
Dear BBB,

We are sorry to learn about the situation that ******************** describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
I can confirm that I have asked our ****************** to proceed with a refund of the remaining ticket value onto the original form of payment used. Please allow up to 28 working days for this to credit.
I would like to thank you for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France Customer Care
Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and assuming the business follows through with the full refund then I find that this resolution is satisfactory to me and the matter is resolved, however I do have to wait weeks (28 working days) to know for certain.

Sincerely,

*******************************

Customer Answer
Date: 11/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I'm contacting you in reference to the subject complaint. I was told to contact your office if the promised resolution was not provided in the timeframe. I'm contacting you now, as the business sent the attached email shortly after agreeing to fully refund my purchase, stating that the case is closed and I've received the refund. Not true, as I'm still owed over $700. The message sent to the BBB by Maximilian Cornely of Air France (attached) in early November promising a full refund arrived just prior to the also attached email stating that my refund is canceled. I waited a few weeks to see if the situation would be cleared up, but no, the case is still closed at Air France as of now. Your assistance is appreciated.
Complaint ID ********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ********

Business Response
Date: 12/12/2022
Dear *** ********,

I would
like to offer my apologies for the length of time it has taken our Refunds
Department to process the return of funds to you.
In order to
speed this up your payment, I am glad to inform you that I have asked for the
remainder of your ticket value to paid out to you in form of a check. This will
be posted to the address you provided when filing your claim. Please allow up
to 21 working days for this to arrive.

Best
regards,

********** *******
Air France
Customer Care
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We flew to ******, ****** and Air France lost our luggage. They promised to have the luggage delivered the next day. The luggage was not delivered and they wont respond to any correspondence.
Business Response
Date: 11/21/2022
Dear BBB,

We are sorry to learn about the situation that ******************* describes in her claim #******** and that her baggage was missing upon arrival in ****** on November 4th, where baggage file ********** was created at the airport.
We consider the efficient handling of customers baggage to be of prime importance. However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
Our research shows that your baggage was delivered to you on November 6th. In the absence of receipts, I have authorized a one-off contribution equivalent to $200 per passenger which will be paid by check posted to the address which was submitted when filing the claim.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France Customer Care
Initial Complaint
Date:11/04/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I flew in the First Class from ***** France to ********, ** on Aug 1st 2022 (evening flight). Once I got to the plane, a flight attendant informed me that my seat was broken. The seat had a sticker said "INOP". I paid for first class seat and my seat didn't even recline. So I filed a claim on Air France and weeks later, a customer rep called and promised for a free one way ticket domestic/international on all class. I never received such voucher/ticket. 3 months later, I am tracking down on whether I am getting this ticket or not, and Air France continue to not honor what they've promised. I have not received any phone calls, I am not able to update the claim, no one is willing to help.
Business Response
Date: 11/09/2022
Dear BBB,

We regret to learn about the situation *************** describes in her claim #******** and would like to offer our sincere apologies.
While I am not aware of a free ticket having been offered by any of our colleagues, I can confirm that I have instructed our ****************** to proceed with a refund of 75% of the passengers ticket price in line with our commercial policy due to the situation encountered. This should credit on the original form of payment used within the next 28 working days at the latest.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France Customer Care
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Claim number: ID #******************************* contacted and offered 75% refund of the ticket, however, I received email from them this morning saying they rejected a refund request. Please advise. Thanks, ****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 12/05/2022
Please find below our response to the BBB:

Dear ***************,
I take the liberty to contact you again, to reiterate our apologies for the lack of quality, as your seat in ** Premire was not functional. We initially thought that our refund for 75% of the value of the ticket coupon on which the incident occurred, could be refunded on the form of payment. However, as the coupon is used, no refund can be processed by our ****************** and our **************** is not allowed to request credit card information. As a result of this, I am glad to inform you that 75% of the value of the ticket coupon will be refunded by **************** in form of a check. Please allow approximately 4 weeks for this to arrive.
Best regards,

***********************************
Air France *************
Customer Answer
Date: 12/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:11/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Travel: 22nd July 2022, Air France Airline ************ from *** to ******. Landed 12:30 am IST, . After waiting for 1.5 hours around 20 passenger started enquiring about bags. The airline staff at airport mentioned that we must fill up a complaint form for baggage claim & to get our bags delivered at home at no extra cost and also get claim if the baggage or contents of the bag goes missing. So we all filled up forms, pictures attached. We were told the bags will come in next day's flight and should be delivered next day EOB. However we did not receive the baggage for three days. When I received the baggage on 26th July, I immediately noticed that the contents of the bag were missing as the bags were packed by me. When I received the bags, the bags were very loose with lot of space available. So immediately I weighed the bags. The contents of around 5.6 kg were missing and I had filled the bags exactly at 50lbs/23 kg. When I weighed the bag, it weighed around 17 kgs. I immediately called the airlines and they mentioned that I have filled up the form but still I can go ahead and file case online, which I did and I received a case number. I filed a case with Delta and Air France. I received case number ******** from Delta and C-******* from Air France KLM. The cases were filed on 27th July as baggage were delivered on 26th July evening at around 3:45PM. I kept calling ****************************** airlines to ensure that they are working on my claim. Delta mentioned that flight was operated by ************************** just need to tell them the case number. When I called Air France, they said they are working on case and I will need to provide the estimate of cost I want to claim. After lot of calls and follow **** I finally received email on 4th Oct 2022 asking for bank details and provide receipts of items missing which I did respond on same day. On 27th Oct, I received email saying claim is closed as I was late in filing claim. Now I want to file a case as AirFrance is lying.
Customer Answer
Date: 11/27/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*****************************
Business Response
Date: 12/13/2022
Dear BBB,

We are sorry to learn about the situation that Mr. Chachare describes in his claim **********
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
After reviewing the claim, I can confirm that I have authorized a payment equivalent to the costs that the passenger has incurred, which will be paid by cheque to the address he provided when making his claim. This should arrive within the next 28 working days at the latest.

Best regards,

********** *******
Air France Customer Care
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going through a lot with this company. On July 11th I went on a mission trip to ****** until the 22nd and my luggage got lost the whole trip. I did everything I was supposed to do to inform the companies about all the claims with Delta and AirFrance.I had to travel to the ****************** for my wedding and honeymoon on July 28th without luggage clothing, underwear, shoes, etc. AirFrance informed me that I was going to get compensation for all the trouble PLUS that I was able to purchase necessary items for my traveling and make a claim for it. The Claim: The claim created: Sunday, July 24, 2022 (14 weeks ago)Claim reference: ********* (NO CLAIMS FOUND) on the website a couple of weeks ago I consider myself an honest man and a very patient one, every day before I went out to buy something I called AirFrance to make sure I could make those necessary purchases so I didn't buy a lot of stuff since I don't care about clothes.I have called so much that I've lost count, even via texting on messenger, asking about the case and all I get back is:"I cant do anything for you""You should press 1, they will help you""The claim is in progress" (5 times even though I tell them I know it is in progress)"The claim takes 4 to 6 weeks" (3 times) "An agent is gonna contact you in 72h" (2 times giving more than 72 business hours between calls) I can say a lot more and give more details about everything, every call every name that I've spoken with. This customer service I've received is unacceptable and will not be tolerated any longer.I hope you read this email and answer because I'm going crazy with this case and losing my patience. I will bring in a legal team if necessary to get this all sorted out and the money I deserve from the horrible experience I've been through with this company. They gave me this email: *********************************************** and I Email them on Oct 17, 2022, 10:54 AM and no one has answered me back.
Customer Answer
Date: 11/28/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*************************
Business Response
Date: 12/13/2022
Dear BBB,

We are sorry to learn about the situation that **************** describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
After reviewing the claim, I can confirm that I have authorized a payment equivalent to the costs that the passenger has incurred, which will be paid by cheque to the address he provided when making his claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France Customer Care
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is good, but they are missing the compensation that was proise to me.

Sincerely,

*************************

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