Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Qatar Airways

  350 5th Ave, Suite 7600 New York, NY 10118

• 

  Qatar Airways

  1200 Smith St., Ste. 16000 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways North America

  1750 Tysons Boulevard, 4th Floor McLean, VA 22102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a ticket with Qatar airlines on Jan 24th at 2:55 am (********** time) which I paid $1606. And I called them within 24hrs to cancel the ticket because I need dr ******** to travel due to my pregnancy. I was trying to cancel my booking the next day and I was not able to do it online, So I had to call Qatar airlines to cancel my ticket I called them on Jan 25th at 2:50 am which was within 24hrs. The lady from Qatar airlines promised me that I will get a full refund so I happily cancel my booking instead of changing the flight *************. But they refund only $1232. I had to call them ***** times and finally today they told me that my booking was canceled after 24hrs. As per them, I booked at 10:58 and canceled at 11:10. If I made a call within 24hrs means I am eligible to get my full refund because I made a call on time to cancel the booking. And they are not giving me back my money which is ridiculous. it's not fair to lose $372 in just 12 minutes. I worked hard to earn my money and they are just taking my money. I told them that I made a call on time and they are saying that cancellation was done over 24hrs. If they cancel my booking that late means that's their problem, not mine because I called them within 24hrs. This is not good.

  Business Response

  Date: 03/27/2023

  Refunds are processed by our *********** team.  Customer is encouraged to contact them to discuss the refund.  

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They didnt refund my full amount. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my Qatar connection flight in ******* on 9/29. I called Qatar Airways and purchased a new ticket, for the next day and Qatar charged my credit card $548.97 for this new ticket. The next day, when I am checking in to board on that flight, at the Qatar Airways desk they told me I don't have a ticket and that I must buy a new one. I got forced to buy a new ticket and Qatar charges my bank account for $1554.22. When I noticed them two charges, on December 7th, I filed a claim with Qatar to get them to reimburse me for that second charge since I already had a ticket when they forced me to buy a second one for the same flight so I could carry on with my trip. They never communicated back to me about any resolution but after a couple of months I spotted a reimbursement into my card for $548.97 instead of for the second ticket, the additional one that I didn't need that it was $1554.22 when that was the charge that never had to be processed because I was already purchased a ticket and charged my account for it. I keep calling them. They listen to me and say that they will contact me back but that never happens. I have also tried filing a new claim but their system doesn't let me anymore. My first claim references are *** ************** and *** *************

  Business Response

  Date: 03/09/2023

  Customer should respond to the last email she received from ************* so that she can request an update regarding her refund. 

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The last email I received from Qatar Airways was on January 24th saying that they appreciate my patience until they resolve my claim. I still responded to it saying that it was frustrating to still be waiting after 2 months from when I filed my claim but that I would keep waiting.

  After that email they refunded the wrong amount to my card without any communication or notification of it. No emails. Nothing. I happened to spot that reimbursement just a couple of weeks ago and it is when I tried calling again and filing another claim because  that refund they did it is for the wrong ticket and therefore, for the wrong amount. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/27/2023

  Customer should respond to the email she received and request a breakdown of the refund calculation.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business says I should respond to the email I received and request a breakdown of the refund calculation but I HAVE NOT RECEIVED ANY EMAILS FROM THEM SO I CAN'T RESPOND OR REQUEST ANY REFUND. They won't communicate with me or return any of my previous emails. I haven't received the email Qatar is talking about

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I travelled with Qatar Airways on Sept 8 2022 to ************ from *****. I incurred luggage damage & losses with my luggage. I timeously attempted to complete the online claim - the portal was not working, which I promptly reported. I called CS, the agent guided me through next steps, I followed those steps as instructed explicitly, providing all supporting docs. The agent reported that she also emailed internally & advised necessary teams of the situation. All emails that I was guided to report too were returned "email box full". The agent confirmed she was having the same experience. She advised to continue to try to email them. Finally weeks later, I was notified that my email was received and that they would get back to me. I sent several follow up emails and would always receive the same reply saying that my email was received and will be answered in the order that it was received.'I purchased new baggage to travel back to ***, returning ***** Jan 31 2023, my new luggage was lost and delivered the following day also with damage. The delivery agent took photos of the damage, reporting he would make a claim. I also completed the online portal claim. I followed up through numerous channels emailing, joining LIVE & Wi-Fi chats with no luck, constantly being given the runaround. This has been a very very long arduous and very complicated story but due to health issues, power shortages/no Wi-Fi issues in ************ I am writing with just the highlights and a synopsis. The airline has been neglectful & I seek compensation on all of the damages and losses. Please help me get their attention as they seem to be neglectful, and it has been six months of a nightmare. It is super torturous trying to communication with them since this began. I have exerted lots and lots of energy, time and manhours with no luck. I wrote out a lengthier version of what actually happened but the space here to file the complaint is limited so I have edited it to provide a mere outline.

  Business Response

  Date: 03/23/2023

  ************* will escalate to the Airport team for their review and direct response to the customer.

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

   

  As mentioned I received a reply from Qatar and I am concerned about the following - 

  
  

  *The airline has not addressed my claim for my damaged bag or my missing goods from my September outbound flight

  *The airline has offered me 60$ for my inbound flight and that is not enough to repair or replace my new bags which had no wear and tear prior to flight 

  
  

  According to Federal Law, I am under the limit of my claim so I believe this is not unreasonable. I took the liberty to share a few points from US Department of Transportation

  
  

  *Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities).

  
  

  *For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage.  The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag.  Airlines are free to pay more than the limit, but are not required to do so.

  
  

  *Damage to luggage components including wheels, handles, straps and other glaring problems, such as holes or a cracked hardside bag, are covered.

  
  

  *Airlines are responsible for reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.
  

   

  *Further articles mention "We (the airlines) anticipate damage and when it does happen, we have a plan in place to take care of our customers,'' 
  

   

   

  Please advise next steps, many thanks 

  **** ******

  
  

    

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 04/04/2023

  The Airport team is working to assist the customer and the passenger should remain in contact with them.

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   This is not true that the team is working with me to assist nor am I in contact with them yet. I have not heard from back them and nothing has been resolved.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2022, I purchased a ticket from Qatar Airways for flight from ******* to ************. Couple months later, I was notified that one of my flight segment has changed. I cancelled my booking after double confirming with customer service that I'll get full refund, including purchased seats. In July, I received partial refund in which I noticed a $190 penalty was deducted. I called to inquire about the charge and QA went back on their words and claimed $190 penalty is charged for any cancellation. After speaking to multiple reps with no resolution, I refer to my bank and they did a chargeback. I was then told that Qatar has provided proof that the penalty charge is legit, so they asked me to provide any supporting documents to counter. I called Qatar to ask them to provide me in writing where it states a penalty is charge even in involuntary cancellation/change circumstances. This is when they told me that they've actually been trying to refund the $190 back to me, but because I filed a dispute, they couldn't process the refund. They told me to cancel my case with the bank and provide a letter to them indicating the chargeback is canceled. The letter was provided to them in September of 2022. Since then, I've received a couple calls from them confirming they're processing the refund, then a few that said they are still reviewing the letter i sent in September. In January 2023, I finally received an email notifying me they are now processing the refund back to me, and will appear on my statement within 28 days. On February, I called again and they said there was issue with my bank so they couldn't process the refund. I called my bank immediately and they confirmed there isn't any issue with my account. I relay this back to Qatar and they said ok, we will reprocess the refund again and ensure I will see the money in my bank within 3 weeks. Now we are in March, almost a year later since this whole mess started, I still have not received my money.

  Business Response

  Date: 03/23/2023

  We have requested that ************* respond to the customer as soon as possible.

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It has been a few days since the business responded saying customer care will reach out to me asap, yet I havent received any calls or email from them. During this time, I personally reached out to the customer service a few times and they kept lying to me by telling me its been escalated, for like the 4th or 5th time, and that refund department will reach out to me. No one has ever even took the time to write me an email to confirm theyre working on my case. I will not accept the business response until they have solve this issue and refund me $190 back into my original payment.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing this company for months. I have two issues the first one is I was involved in a car accident where I didnt get a chance to add my May trip to my account, they refused to undertake or accommodate the request since it was a health related issue. I have the paper work to prove it ****** My second issue is that this airline failed to honor my window seat booking that I paid for, on my way back they would not accommodate rebooking me for the following day even after I told them I have a doctor note for getting sick from the tap water. They charged me an additional $2100.. I was on hold for over 35 minutes where I entered the two hour window my booking number was ****** Both trips are business class, I plan on making this trip twice a year now I like them but they dont treat me well. I want a refund to my $2100 unjust charge. I have sent them emails, spoke to their managers no act of hospitality or understanding to what I have been through.

  Business Response

  Date: 03/08/2023

  ************* has responded to the customer.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This is not true, this airline doesnt care about the people well being and refuses to understand that circumstances happen 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air fare was bought in Feb 19, 2021. It was a round trip fare (ticket # *************) from *** to ***********. The date of travel was May 23, 2021. The trip was cancelled because of covid. When travel was possible, Qatar issued a one way ticket (#*************) on June 13, 2022. The new travel date was December 19, 2022. Qatar agent reasoned that there were no available return flights for the fare basis code of the original ticket. The instruction from the Qatar agent was to request a refund for the missing return trip. Qatar agent also gave instruction to file the refund after the travel is completed. The reason for the delayed filing was that the ticket will already be under Qatar control. Before the travel date, the ticket will be under the control of the agent. The agent is *********. On December 28, 2022, I started to request a refund from Qatar. The response I received was different than the information given by the Qatar agent who issued the second one way ticket. Qatar responded to my refund request over the phone by saying that the refund request can only be made by *********. When I called ********* , the response was that Qatar can only process the refund. The reason given by ********* was the ticket is no longer accessible to them . After more than forty follow *** , calling both Qatar and *********, a supervisor from ********* was told by Qatar Trade Support Team not to process a refund. The reason given was the ticket already expired. Booking reference is ******

  Business Response

  Date: 03/08/2023

  ************* has been requested to respond to the customer.

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The response of Qatar Airways to BBB was:

  Business requested ************* to respond to customer.

  This response does not resolve my complaint. The communication I received from ************* was that my refund request will be relayed to Agent (*********) in *****************. This was the basis of my complaint. The Agent will not issue a refund. The Agent claims it does not have access to the ticket any longer. Second, Qatar Trade Support Team had already instructed the Agent not to issue a refund for the unused portion of the ticket. Qatar gave the reason as ticket has already expired. This is as a classic run around. Qatar and ********* are both pointing to one another as to who will issue a refund. I am filing a complaint against Qatar because Qatar was the one who refused to provide me with a return flight. A return flight that they received payment for.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/28/2023

  
  
  

  At this time, I have been contacted directly by Qatar Airways regarding complaint ID ********, however my complaint has been resolved because:

  
  

  [Your Answer Here]

  
  

   

  
  

   Hello,

  Qatar Airways has refunded the unused portion of my airfare. The refund was made three weeks after I filed a complaint with BBB. This complaint has been resolved. Thank you.

  
  

  ****** ******

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  

  Sincerely,

  
  

  ****** ******

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you in hopes of either recovering my money or receiving credit in my Expedia account for a trip I purchased but have been unable to take. On December 2, 2019, I bought 2 plane tickets through Expedia. The tickets are from ******* to Bangkong, ******** as you can see in the attachment.In 2020, the Covid pandemic struck and in an abundance of caution, the trip was canceled. I called Expedia to ask for a refund due to the fact that at that time, circumstances made travel outside of the country unsafe. Expedia informed me that there was nothing they could do and that I would have to seek a refund directly from the airline, Qatar. Expedia gave me 2 vouchers that I can use until September 14 2023- one for me and the other for my husband. I have attached copies of those as well. Please I want to make sure when QATAR gave me 2 vouchers the person told me tha I have 2 years to use them.On February 6 of this year I called Qatar Airlines and explained that my husband's medical condition did not allow him to travel outside the country (my husband is 82 years old, had a stroke and has recently been diagnosed with Dementia-Alzheimers). When explaining this to the agent he told me that there was nothing they could do and that I would have to take the matter up with Expedia. I contacted Expedia again and they informed me that they couldn't do anything., however the agent advised me to request assistance from my credit company. I contacted my credit card company and the representative told me that that due to the amount of time that has passed I must make the request directly in writing to you.I ask that you please help me recover my money due to the fact that traveling during the ***** pandemic would have been unsafe, and while the vouchers were appreciated, due to the unforseen decline in my husband's heatlh we are still unable to travel.Thank you in advance for your support. I am looking forward to a positive response,

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not received a full refund for a 'refundable flight' purchased through Qatar. A flight from ***** to ******* was purchased through Qatar, with a return from ******* to **************, **** and specifically choosing the return portion of the flight as a 'refundable fare' as I was not sure about my return plans. Prior to flying, I called Qatar to change that portion and two separate agents stated that I must start my flight before being allowed to change the itinerary. Both agents confirmed I would receive the entire amount of the refundable portion (approximately $5,000 USD). Once the first flight was taken, Qatar refunded $2978.18 USD stating that this was the un-used remaining portion of the flight. Further correspondence with Qatar has lead to a non-response.Total fare amounted to $8563 USD, however with taxes and fees the total amount is $10,124.18 USD. The attached receipt shows the pre-tax/fees fare calculation of *** to CCU as $4060 (47% of total fare), and return portion to ************** as a combination of $500 and $4003 ($4503 and 53% of total fare). Without going through the task of understanding the many taxes listed, I am simply using the 53% of the total amount as what I should be expecting to receive - or $5365.81 - therefore am requesting the remainder or difference of $2,387.63 and will also understand a slight variance due to the complicated taxes in these calculations.

  Business Response

  Date: 03/01/2023

  Customer has been answered by our ************* team.

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am awaiting their explanation for changing fare rules from a refundable ticket. I did receive an unsatisfactory response that does not give me any detail or explanation on their practices. Their response is akin to "those are the rules" and offers little guidance. It appears Qatar just wishes to show a response to the BBB. I appreciate the support from BBB as you are at least helping the conversation move along. Thank you! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. My Daughter ***************************** purchased the below seats for us on May 10, 2022 and the seats were not honored when we traveled from ****** to ******.My wife and I are elderly and were not treated professionally by the Qatar airline. staff. The Qatar airline representative took our boarding passes that were issued in ****** and tore them and gave us new ones in the ************. She didn't honor the seats that my daughter purchased for us. I am requesting a full refund for the fee that was paid for the seat change. I am very disappointed about the situation and my daughter already called the customer service line twice and was told to email here and sent a complaint through the feedback link on the website. She purchased the seats for both flights. The flight QR-491- IKA to **** we were supposed to sit on 10A and 10B. My daughter chatted with two agents from the airlines and they told her that the aircraft was changed so the seats can't be honored on the new aircraft and the seats were changed to 30A and 30C. However, they assured her that the seats are good for the flight ****** **** to ***. We were supposed to sit on 16A and 16C but we ended up sitting on 36B and 36C. I emailed the airline in Nov 2022 and I have not heard back from them yet. I even sent in the follow up email on December 2022 and nothing yet. I only received the email that they open this case number ******************* Please help. My daughter paid $280 for the seats.

  Business Response

  Date: 03/08/2023

  Customer Care answered the customer

   

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was flying Qatar Airways on April 30th from ******* to **** and then **** to ******. This was my first-time flying Qatar Airways and I purchased a business class/qsuite ticket for my journey. My confirmation number was******.The QR 756 flight from *** to DOH was delayed one hour and on top of that during the 13.5-hour flight, for the tail end of 6 hours all lavatories on the plane were not operating (the flush system was down). Passengers and myself were unable to use the restroom for 6 hours. This is absolutely unacceptable and not expected from a luxurious airline. The crew members apologized, but nothing was done/corrected since it was a system error. Again, this is unacceptable as 6 hours of not being able to use the restroom can cause bodily harm. I would love to continue to fly this airline, however the distress that was put on me has me concerned by how the airline handles situations like this. I have reached out to the airline on numerous occasions. They have been extremely poor in providing a response (I filed my complaint in May 2022 and just now received a response back from them). I would like a refund from them for the horrible experience I went through.

  Business Response

  Date: 02/21/2023

  Customer was answered via private channels on February 4.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The business did respond back to me on February 4th, however, the resolution they are offering does not even begin to cover the inconvenience I endured during the flight and how long I had to wait for them to respond (they advertise they will respond within 60 days, but it took them over 9 months to respond to me). I would like to be either 1) refunded or 2) compensated for the inconvenience's I have endured.

   

  Thank you for your assistance!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************