Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase - Executive Office

  10 S Dearborn St Fl 15 Chicago, IL 60603-2324

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  JPMorgan Chase & Co.

  P. O. Box 1130 Ruston, LA 71273-1130

• 

  Chase Bank

  2301 East Colonial Drive Orlando, FL 32803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase bank stole my $600 stimulus check from 01-04-2021 they claimed my account was a different account I never opened and I talked to them and was married 2020 not 2022 and I forgot and they said I talk out of ATM $300 dollars twice and I had a different account so it confused me because they owe me $420 anyways there bank law is to charge a 20 dollar fee for 200 dollars apraxamitly and garage you and not allow you to pay or carrect it and I had zelle money send there and for 420 and it gammed and also it was never combined and they lie too and get all ****** of because there a blue bank and I'm suppose to have had my refund for it in the mail for 320 dollars and because there's a tax Levy because there a blank sucker accountant telling me there highly likely to complaint and don't because there's a movie for initiation I thought it wasn't okay because I had a credit card from *********** and they ****** me off so I walked it and I want 750 dollars so it's ok with my credit card company they get 20 dollars because I'm a Crip. They closed my account in the same month I had one only the one with some how my trace payment second stimulus check for 600 dollars was closed in August of 2023 they said I cashed out right away in 2021 for my stimulus check my account number for ********************** that I didn't know about is*******************Chase bank ********** option 1 $600 Jan 4 ************* ********* ***** ** ******** ********************

  Business Response

  Date: 05/16/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Chase Bank regarding an incident that occurred at their branch located in *********, **. This incident involves not only a breach of acceptable financial service standards but also a severe mishandling of my personal account, leading to significant personal loss and distress.Details of the Incident:Date of Incident: 4/26/24 Location: Chase Bank, *********, ** Summary: I visited the bank to withdraw funds from my account via a cashier's check, which had been deposited and cleared from my retirement company. Despite the funds being available in my account, the process was mishandled by the branch manager, leading to a baseless fraud alert and police involvement without any justifiable reason. I have proof from the retirement company that the check was cashed, and I have proof that the funds were available on 4/26/24.Specific Issues:Miscommunication and Unprofessional Behavior: The branch manager falsely accused me of attempting to withdraw fraudulent funds, involved the police, and caused public embarrassment.Account Lockdown: Without adequate explanation or prior warning, my account was locked, preventing access to my funds.Financial and Emotional Impact: Due to the account lockdown, I was unable to complete a time-sensitive transaction, specifically the purchase of a vehicle essential for my daily activities.Resolution Sought:A formal investigation into the handling of my situation by Chase Bank.Immediate corrective action to restore access to my funds.An official apology from Chase Bank for the distress and inconvenience caused.Compensation for the losses incurred due to this incident.I trust that the BBB will review this complaint seriously and assist in achieving a fair resolution. I am prepared to provide any additional information or documentation needed to support this claim.

  Business Response

  Date: 05/13/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is what they sent to another agency: We take complaints that claim discrimination seriously. We do not tolerate any form of discrimination as it is strictly against our policy and contrary to our corporate culture. We appreciate you taking the time to tell us about your service experience. Your feedback helps us serve you better. We aim to give exceptional service and are sorry if we did not meet this goal when you visited our Broadview branch. We restricted your accounts ending in **** and **** on April 26, 2024, because the check you deposited for $37,984.78 required maker issuance verification. We have enclosed a copy of the letter we mailed you on April 27. We spoke with the maker on April 29, and we completed the required verification. We removed the restriction from your accounts and made all funds available to you the same day. Your accounts are currently open and active. We apologize for any inconvenience this may have caused you. The Deposit Account Agreement explains that either you or we may close your account (other than a CD) at any time for any reason or no reason without prior notice. This includes inappropriate conduct from our customers. It also explains that we may remove funds from your account to hold them pending an investigation. We gave you a copy of the agreement when you opened the accounts. You may view the agreement on chase.com. We strive to maintain a professional, diverse, productive, and safe work environment. This includes customers treating our employees with respect during every interaction, and we request that this happens going forward.

  My response: 

  I am writing to express my ongoing concerns regarding an incident at your branch involving a significant transaction and subsequent interactions with your staff, which have not been resolved to my satisfaction. It is crucial for me to understand the bank's perspective and the actions taken, as there appears to be a misunderstanding or miscommunication about the events that transpired. The manner in which your staff, particularly the bank manager who did not introduce himself, handled the situation was concerning. I was kept waiting in the lobby without clear communication, which was not only inconvenient but also felt dismissive. It is my understanding that the check clearance and maker issuance verification processes should have been initiated before the check was deposited. Please clarify why the check were only completed after the deposit and the delay in making the funds available. The behavior of the bank manager was not only unprofessional but also lacked the basic courtesy of proper introduction and clear communication, he asks the teller was the funds there she said yes. The next thing I know he saying the check was fraud, and he needed to find out where I got the check from and the money (didn't sound like the bank policy, sounded personal) I was left uninformed about the reasons for the hold and the procedures being followed, which is unacceptable. The police were called on my family, because of questions (no cussing or voice raising). Your response mentioned inappropriate conduct on my part. I request a detailed explanation of what specific actions led to this accusation, as from my perspective, I was merely seeking clarity about my transaction, which is a reasonable expectation for any customer. I believe that reviewing the surveillance footage from that day will provide an objective view of the interactions between myself and your staff. I request that this footage be reviewed to accurately ascertain the conduct of all parties involved. Request for Written Statement: Given the discrepancies between our understandings of the incident, I kindly request a written statement detailing the bank's version of events, the protocols followed by the staff, and any accusations of misconduct against me. This documentation is crucial for me to address this issue appropriately and seek further recourse if necessary. Conclusion: As a customer, it is my right to be treated with respect and to receive transparent communication about my transactions. The experience described not only failed to meet these basic customer service standards but has also left me questioning the integrity of the bank's procedures and the professionalism of its staff. Thank you for your attention to this serious matter. I look forward to your prompt and detailed response.

  The response is one sided, their taking the Manager side and not apologizing for the entire situation. The day I deposited the check the teller told me they could put a hold on the check, and she wouldn't know until she deposited the check. I didn't have an issue until I went to get the money out the bank and the Manager said it was fraud and he had to find out why I had the money and what I was doing with it. The bank is not hearing what the customer is stating and didn't do they job and investigation into the situation.

   

  I believe this response is from someone that work at the bank location. I want the matter look into the correct way check the footages
  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  
  

  Business Response

  Date: 06/04/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For no explicated reason, my fund transfer was denied. I was also not notified that this happened, and so I missed the deadline to be able to receive the $200 bonus for opening the savings account as well as the $400 for opening the savings and the checking accounts together. I was then told that the transfer denial was on the other bank's end. I cancelled my account because of this; however, that was not accurate information. I was then told that I could have had the deadline extended for making the transfer of funds, but I couldn't because I had closed the account - which I would not have done if i had been given accurate information in the first place. I was then given a big runaround, lied to a few more times and basically told to F off by a local banker.

  Business Response

  Date: 05/14/2024

  We responded to our customers concerns in our letter dated May 14, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a mailing (copy can be provided) from Chase Bank offering a $900 bonus for opening checking and savings accounts. On 12-15-24, we deposited $15,000 in a savings account, per the requirements for the bonus; and ****************** said he submitted a Government Direct Deposit Set-Up (copy can be provided) on that date for my Social Security Account (SSA) to be direct deposited into our new Chase checking account. We were also given a publication entitled Account Summary for ********************************. The Summary states, in relevant part, Direct DepositNo action needed for government direct deposit (e.g. Social Security); your request has been submitted automatically and will begin within 4 - 8 weeks. . I called the bank after my February 2024 payment also went to my old bank. I was advised to submit a new direct deposit request to SSA; which funded on 4-17-24. Chase Bank informed me that they would not pay the remaining $700 bonus because the direct deposit didnt occur within 90 days (3-15-24 was the 90th day) of opening my account. I contacted SSA (JaLinda) and was advised they had no record of Chase bank submitting a direct deposit request. The direct deposit request I had submitted was effected without problem. I believe that Chase Bank owes me the remaining $700. I followed their instructions and directions (No action needed for government direct deposit [e.g.Social Security] and will begin within 4 - 8 weeks) and submitted my own direct deposit request after calling Chase Bank after the 8 week timeframe. Even even if had initiated a SSA direct deposit request at the 4 week timeframe, my March 20th SSA still would have fallen outside the 90 day time limit. In summary, I believe I followed the direction of Chase Bank for eligibility for the full $900 bonus. I dont know whether Chase Bank or SSA was responsible for the initial direct deposit failure; however, I was able to make a change. And, the direct deposit did occur, just a month later.

  Business Response

  Date: 05/08/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20 2024 I noticed a charge of $499.99 on my account from a Dentist in ********. Since I don't know a Dentist in ********, I immediately called Chase Bank and informed them of this charge. They initiated an investigation and found out that the amount came out of a Zelle payment from my debit card account. I even called the number on the bill linking to the Dental Office in ********. They informed my there were no payments made to them from me and asked for the email used for their office. The emails were the same except for the end of the email was changed After several attempts at the local office for a solution they just told me there was nothing more they could do to help me because it came from my account from either my phone or desktop. I called Apple and had them do a scan of my phone and there were no intrusions on my phone that I could see but they told me there are many ways to intercept my account info. I have since had a new bank account created and had to change all of my credit/debit card info with my creditors as to prevent this from happening again. I also informed Chase that it wasn't possible that I mad the Zelle transaction for dental work or with the Dental Office in question because 3 years ago I receive dentures from Aspen Dental In ************** ** . The $499.99 was a big hit on my bank account because Im trying to keep up with paying for medical needs for my wife with Dementia and now I simply don't trust Chase Bank

  Business Response

  Date: 05/09/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved Chase bank informed me after an EXTENSIVE review that the $499.99 in question could not be reversed because the money was in fact sent -  Obviously they did not care to find the truth despite having the name of the Dental Office in ******** in the record - furthermore I really take offense at the implication they are making that Im lying about the money in question Im not a thief or a con man trying to make a buck through fraudulent means and as a ********* I know for SURE God knows Im telling the truth and with my wife going through Dementia I need every dollar of mine - not give it away to no caring people at Chase BankHere]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Bottom line

  i was ripped off by someone that was able to access my account through Zelle

  AND IT DEFINITELY WAS NOT ME

  ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/25/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I check my account almost every *********** noticed the morning of 4/24/24 there was a debit charge for $14.88 claim reversal. I was told a claim was filed in March for uber for $14.88 was together with a fraud charge for $106 and because of that I can't receive the money uber took from me. First of I never reported the $14.88 as a fraudulent charge only the debit for $106. I would like them to give me my $14.88. They got ***** for 1 ride and the 1 ride was $14.88. I would like my money back please, thanks for your help.

  Business Response

  Date: 06/26/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are seniors by age and are the victims of a very sophisticated and deceptive targeting. We are Private Clients of Chase Bank - **************, ***** branch. Without us giving out any private/sensitive information the perpetrators were able to 1) utilize Chase Bank ********************** line's phone number, 2) Chase short-codes, 3) certain knowledge of our account, 4) and in-depth understanding of Chase's banking web-application, transaction procedures (including limited time One-Time Codes, and, 5) other legitimately seeming tactics, to induce panic, confusion, and fear to defraus us of over $120,000 via a fraudulent wire transfer reversal scheme. Having received short-codes indicating holds were place on the multiple wire transactions, we were in the bank within fifteen (15) minutes of terminating the phone call with the perpetrator so as to instead resolve the matter face-to-face with a bank representative. Despite our promptness in making Chase aware of the fraudulent wire transfers and placing out trust and confidence in Chase's fraud department to recoup the funds as promised, in the 6 weeks since March 13 we have encountered a distressing lace of cooperation, stonewalling, transparency, or resolution from Chase Bank with regards to our case. After our initial visit to the bank we have made repeated call to the ********** and multiple visits to the bank but to no avail. We were told at one point that someone from the legal ***** would call us, we are still waiting for the initial phone call 5 weeks later. Chase Bank has refused to give us anything in writing related to the afore mentioned complaints even from the beginning. We understand that time is of the essence when recouping funds of financial fraud, yet all our efforts have been stymied or stonewalled thus far.

  Business Response

  Date: 05/15/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  1)  We have not received any funds back

  2)  Someone (***** - ###-###-####) from Chase Bank called on May 1 and told us that the BBB had contacted them and they were looking into the matter and would call us back by May 9.  We have not received any phone calls from that department to date.  We have tried to call the above number but no one knew what we were talking about.

  3)  Chase told the CFPB that we needed to contact the other banks where the money was deposited.  I have contacted the other banks and they say they cannot do anything for us unless Chase authorizes them to.  

  4)  Chase told us in April that we could appeal the case by writing a letter.  We did.  We have not received an answer to the letter or acknowledgement of receipt.  We sent another letter asking verification of letter.  No answer.  

  5)  We filed an "Executive Complaint" with Chase.  They said they were closing the case.  I explained more of the case.  We were told they would review and call us back.  No call to date.  

  The lack of transparency, workability, and follow through from Chase Bank has been astounding.  

  Thank You for your kind attention to this matter.  

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *** ******* ******
  
  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  The case is very much open since I am not only waiting for a reply from Chase Bank to my letter but also Chase Bank is saying that I need to give them another 60-90 days for the other banks to reply (Wells Fargo and NFCU) and for all of them to process.   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *** ******* ******
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 09/19/2024

  We responded to our customer's concerns. To protect our
  customer's privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a chase business account holder since August 2021 . My two sons, my husband, my husband and I and we have a business account . January 2024 my client of 2 1/2 years wrote out the check for the same amount as usual, January she wrote the check out for $4200 and wrote the words on the check as fourty two thousand, chase did not notify me of this. I pay my staff biweekly and this is when I was notified when my payroll service did not get their pay from the last two weeks, I reached out to chase to find out why they did not release the funds to my payroll and they told me about the check and that they froze the account. So that led to a bunch of issues from my vendors that I pay to run my company and a weekly loan that was sent to collections due to chase non communication. Now my payroll service wants a security deposit of $13,000 dollars of which I do not have. The bank account is overdrawn due to this, I tried to get more funding but when it came down to me verifying my bank statements, chase January statement says August 17,2021 to January 31,2024 and Im being told I can never get funding from them because of me tampering with my documents. I have been endlessly on the phone with numerous representatives at chase and no one acknowledges that this statement says what it says until today , in the past I have requested a supervisor to call me about this and he hung up on me and said there was no response and never called back. I finally spoke to a supervisor today and she was no help because all she said was that I can make payment arrangements. I tried getting funding from chase they denied me. Now Im stuck with multiple debts and paying my staff cash or personal checks. I was not treated fairly or as a valued customer who brought them multiple customers.We were doing so well and then this happened . Please advise me on what to do going forward. I do not wish to have debt over my head while building my company and paying my staff.

  Business Response

  Date: 05/20/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally request a thorough review and reconsideration of a fraud claim associated with unauthorized withdrawals from my accounts, following the loss of my personal belongings. Incident Summary: On an unspecified date prior to March 8th, 2024, I lost my bag containing my phone, debit card, and wallet. Subsequently, multiple unauthorized withdrawals were made from my accounts. The thief accessed my debit card PIN and other sensitive information noted in my phone, which I do not secure with a password due to my long-term memory loss issues. Timeline of Events: March 8, 2024: Noticed unauthorized ATM withdrawal and immediately filed a fraud claim with Chase Bank. Chase temporarily credited the disputed amount. March 31, 2024: Following Chase's instructions, I filed a police report to support my fraud claim, leading to another temporary credit issuance by Chase. April 24, 2024: Spoke with a supervisor who advised me not to contact Chase further about the claim. Concerns: Chase Bank reversed the initial credit, deeming the withdrawal authorized based on their inability to conclusively prove fraud. They have labeled my actions as "negligent" due to unsecured passwords. However, I contend that the withdrawals were fraudulent and I was not responsible for them. My medical condition impairs my ability to remember and secure passwords traditionally, which should be considered in the evaluation of my case. Request: I request that my case be re-evaluated with consideration given to my specific circumstances relating to my mental health challenges. I believe the decision to hold me liable under these conditions is unfair, and not in line with compassionate customer service practices. I look forward to your prompt response and a resolution that considers the unique difficulties posed by my health condition. Please let me know if further documentation is required.

  Business Response

  Date: 05/28/2024

  We responded to our customer's concerns by letter on *****, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a deposit into my checking account on 4/20/24 and the teller placed a hold on both my checks she made it to where only 227 was available from my deposit. I feel that they are treating me like Im a criminal and I have my payroll check that is deposited semi monthly so I dont understand why an extended hold was placed on a $3800 check. I understand them having to make sure that the funds are collected but seven days was a bit extreme. The resolution I would like is for my funds to release in a timely and prompt manner.

  Business Response

  Date: 05/01/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.