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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,826 total complaints in the last 3 years.
    • 1,587 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Chase Bank on 4-11 to change a payment date that was supposed to take place on 4-12 . The payment was canceled so I was told but the payment still came out of my account. Ive been calling since 4/17 and Ive been getting the run around. They are refusing to fix the issue and telling me to keep calling back. I need this situation to be resolved immediately this has caused me to become negative in my account and a check has been bounced.

      Business Response

      Date: 05/15/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** Chase Bank closed all of my accounts without notice, misled me about next steps to take to retrieve my accounts, held up thousands of dollars of my savings funds for three weeks, and then put my name on the Early Warning System list for high risk customers without cause since July 2023. The situation came to a head in September 2023 when I discovered that the new autopay for my credit cards was set up incorrectly by a branch employee after my Chase savings accounts were closed, causing one of my credit cards to become past due.Please see the attached document for a full description of my interactions with Chase.

      Business Response

      Date: 06/06/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase has been holding my companys money in they're bank account for over a month now . I had to get 6 customers verified on checks they wrote my business , I have been into the branch 20 times since this started and they shut down my busniess bank account with them. Even the branch manager as well as employees helping me resolve the issue have been super frustrated with the process they use. I have contacted every single customer needed to verify the *********************** with . Chase still has a problem and are being very slow with 0 real answers on how to resolve this issue . One customer who is more then willing to talk to them and verify the payment has a joint phone bill with his wife (they even have the same last name ) Chase is stating they can not call him because in the system the phone number is under his wife yet the check was written by him . They are married and even went to their phone company and added his name to the phone bill in order to try to help me solve this with chase. One of the checks written for $****** dollars was written by a business partner of mine Chase was claiming they need to verify that check , We called my business partner together weeks ago . They are still holding the funds even though the check for ****** was verified by my business partner . This whole process has been a nightmare after hours and hours on the phone with customer service . We cant get anywhere I would give Chase 0 stars if i could , This needs to be handled asap

      Business Response

      Date: 05/06/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I dont check my statements often my checks come in and bills come out but I found out I was late about a month on 2 bills and couldnt figure out why. So when I looked at previous statements I have charges that I didnt approve and I filed a claim and when I called 2 days ago the lady asked me all the questions she needed to ask and after she was done she said it was updated and I would receive my temporary credits in 2 days which is today ( which when I filed the claim the notice they send says claim could take up to 35 days to process but usually its done in 10 but in the mean time we will give u temporary credits on your account within 4 days) today makes 6 days and because the lady told me about the credits and said they would be there I scheduled those 2 bills to come out tomorrow. And today they told me no credits will be issued till the 25th which is way after I summitted claim. And they dont care that people need there hard earned money! They just lie to there customers like dont tell me something then not do it.

      Business Response

      Date: 05/14/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in March, someone was able to hack my online profile and order a debit card in my name; when the card arrived via *** I'm assuming they were waiting at my door for the card because while I was at work, they went to a bank in **************, ** and withdrew all the money from my checking account, my sons checking account and my savings account when I called to file a claim they told me I had to do it in person so I went to the branch closest to me at the time which is Coral ****** as that where I work, the claim started back on March 26th, they still have not refunded all my money, and now they are saying that some of the transactions were legit, I don't understand how if they were all done at the same time, I'm assuming that by the same person, and this is the banks fault because they didn't ask for an ID to verify that the person emptying the accounts was in fact me, I made a police report the same day everything happened, and I already sent it to them. I don't understand why they are making the customers' lives so hard, but someone can walk in without a problem; they take all the money out of someone else's account, and somehow, it is my fault. I trusted my money with them, and now they don't want to admit they are at fault. Also, banks are full of cameras, I don't understand why haven't they look and see that the person that took the money out is not me.

      Business Response

      Date: 05/16/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 8, 2023,My checking account was suddenly closed by Chase Bank, And not tell me why., and told me that I would receive a check for the balance of the account, but until now I still have not received my check, it has been half a year, during which I called many times to inquire, They told me it was under review., and all of them are the same perfunctory answers.

      Business Response

      Date: 04/26/2024

      We responded to our customer's concerns by letter on April 26, 2024 . To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 26th, 2023 we booked our honeymoon to ************** for a deposit of *****. On September 16th, we were charged a $302.00 payment. My fiance and I closed our checking accounts with ***************** Chase after these deposits occurred. We then decided to cancel our reservations with Sandals on January 30th, 2024, before doing so we confirmed with Sandals how our money would be returned is back to our account, and then the bank would have to send us replacement check. On March 22nd, we were informed that the refund has been processed and sent to Chase. We have been getting push back from Chase ever since, with no said resolution. One day we are told 7 business days, then we wait, next is wait an additional three business days, we wait and then we get told we will have someone call you, and never receive a call. We have spoken to countless number of supervisors with no resolution. I have also received confirmations from Sandals that there is no refund left for our reservation and their Accounting Team has stated that they would have received it back if it was ever to be returned by chase.

      Business Response

      Date: 04/18/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/9/2024, I received a Chase Bank Fraud Alert at 3:57 pm for $488.11 on my card ending in ***** I thought it was a spam text and sent message text to my husband to verify. My husband checked our bank account statement and told me there were other unauthorized purchases made. I responded to Chase text "NO" because I did not make this Target purchase nor made any Target purchases this day. I checked my bank account and saw there were 4 additional unauthorized purchases. Unauthorized purchases included, online **** **** *** *********s ($45.05), ****** ***** ($34.54), ***** ***** ($25.44), and another Online Target purchase ($329.74). I took my break and called Chase Bank at 4:34pm on 2/9/2024 to report the unauthorized online purchases. I do not have a Door Dash Online Account. I also received an email from Target for an email account that I never used. I assumed it was a phishing email because this email address gets a lot of spam. I realized that my identity was also stolen because someone created a false Target account and a false Door Dash account using my name, current address, credit card and an old email account that I *** not use for *******On 4/1/2024 Chase Bank posted a withdrawal to my account for $328.74. We called Chase again and they notified us that Target has proof that we picked up the fraudulent order and that they would not refund our money. If we wanted our money back, Chase Bank informed us to contact Target. Chase refuses to comply with the ********************* (FTC) even though we notified them of the fraud the same day of the transactions. FTC Federal law states that the maximum amount that I can be held liable for is $50.00 based upon the timeline for which the fraud was reported. This law is even listed on the Chase Bank Deposit Account Agreement and Privacy Notice As Notice of your rights and liabilities for personal accounts only. I would like Chase Bank to honor federal law and refund my money to me.

      Business Response

      Date: 04/19/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying via epayment for years via Chase online. Recently, I owed a vendor and it was not received timely as Chase advise the vendor does no longer accept epayments. I after the fact found that to be untrue. I now have a NJ State tax due to be time stamped to tomorrows date which is not happening and Chase told me the address is invalid which is not correct. I asked to be transferred to a supervisor which I was, was told I misrouted and she would transfer and I would not have to repeat myself for a third time which wasn't the case. No resolution, wouldn't transfer to manager and no resolution, I have been a customer for 12+ years with no issue. Assistance is appreciated. Thank you!

      Business Response

      Date: 04/29/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint for information that was reported to the credit companies that I have tried contesting with Chase Auto with no success. I had an issue with my bank account that resulted in my payments being marked as returned. This was a mistake on behalf of ***** fargo. I contacted them, and they gave me the letter from them saying that the stop payment was removed and that it was done so in error. Then...When the sept 2023 payment was reversed TWICE with no information as to WHY from chase, I called and spoke to a representative. That was on September 19. The woman I spoke to was very kind and helpful. She assured me that she was marking my account to not be reported to the bureaus because I had explained the situation in great length and she agreed it was the fault of the bank. She even went as far as to WAIVE MY LATE FEE because she had seen that I tried to make the payment 3 times in that month. Which all can be seen and is reflected on my account. She told me that as long as i made a payment for $352.00 to cover the "late" charges by 9/22/23, the account would remain in good standing with nothing to report. I then made the payment promptly. Afterwards, I spoke to ***** fargo to assure it would go through and I believed everything was fine. THEN- On October 12, 2023 I received an email from experian telling me that there was a change in my credit score and it had gone down 25 points for an over 30 days late payment to chase auto. WHICH IS UNTRUE AND FALSE. I was also assured that this would NOT be reported as it was an error and it was in the works of being fixed. You warn us that your call lines are recorded, someone should go back and listen to my call on 9/19/23. I was promised I would be okay and that If my payment went through there would be no repercussions with the credit bureaus. I was lied to, and I want this information fixed as it is negatively affecting me.

      Business Response

      Date: 04/16/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I initially received a phone call on 4/15/24 stating that there would be an investigation into this matter and someone would respond to me either in writing or by telephone. I then received an email stating that there was an update on the bbb website and to take a look so I can respond within the alloted time frame. On April 17, 2024, Chase auto responded to the bbb complain stating that they had contacted the customer and came to a resolution and for privacy reasons that is all the information they will give. As of today, April 19, at nearly 1pm eastern time, no one has reached out to me by phone, mail, email or posted anything to my chase auto account. I was only initially contacted to let me know that they received the complaint and would look into it further. There have been no correspondence since. So, no, the issue has not been resolved and I don't know why they would say that, knowing I only have 6 days to make a response to theirs. Hopefully someone will reach out to me soon and this can be resolved/updated. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **************




       

      Business Response

      Date: 04/29/2024

      We responded to our customer's concerns by email on *****, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not something that i agree with but that i appreciate the time and effort looked in to the matter. I also responded via mail on 4/26/24.

      Sincerely,

      **************



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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