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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,824 total complaints in the last 3 years.
    • 1,589 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March ******************************************************************** the chase bank. The check was pay to our business from the ******************* who we do business with. Our business account have been open with chase bank for one year, we have always deposited check from the treasure department and we have not had any issues in the past. I would like to get this situation result as soon as possible. We have spoke to a few manager at the chase bank for the last month and so far the issue still exits. We have also provide the bank the statement from those check that we deposited, as proof.

      Business Response

      Date: 04/12/2024

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have spoken to several management at Chase Bank including the representative that first open our business account. ******************** Bank has reached out to me and again they havent resolved the issue. I have provided the bank a copy of the invoice that was paid from the check that we received from the treasure department. They say that they do not allow those statements. I have provided the phone number for the department of treasure. I have ask if by any chance we can get a three-way phone call to call the treasure department , they say the bank doesnt allow that. I have comply with every possible rule that they have requested and again, they stated that they need to speak to the treasurer department. apparently there is nothing else on my end that I have provide that they have requested use to get to the bottom of this. In the mean time my company has suffered dearly with this inconvenience. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 05/08/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank had Failure to notify me of large Ach charge that was over 600 dollars and over a year old that has a stop payment on it. That I had paid ***** dollars for a stop payment on which they had told me that was expired.Also giving them money that I didn't have in my account that put me in a negative and me owing Chase a lot of late fees.I fault Chase Bank wasn't protected me or finance from other creditors, and that they were concerned with paying off my debit to my creditor than with me there customer. Early last year I pulled out another loan from *************** Because I've paid the first loan off and I needed some emergency funds for my family, but later that year of 2023 I had to put them on an hardship due to career changes, and I put a Stop payment which was ******************************************************************* that one year time frame I haven't Heard from this loan company, or gotten a call from ************** about any payment plan arrangement until the end of March of this year with one email that's when I've noticed there where three charges on my bank account from ******************** of ****** in the middle of March from ************** that put me in an negative with my bank, so I then contacted my bank of fraudulent activity because ***** never got in contact with me until now, and I've told them I've already set up a payment planned with them of ***** dollars every two weeks. I then called ************** of what happened and that my bank was trying to retrieve the only two payments of ****** back they're staff told me no they are not giving it back because I was behind in payment, but I was unaware and I begged an pleaded with her because it put me tough situation with my bank, and I told them we have already agreed to a payment arrangement there's no need of the extra money when I now owe Chase Bank. Me and Chase Bank agreed to let them have the first payment of ******, but we were trying to retrieve the other two back, because ************** sent documentation saying that I agreed to let them take out money from account for what I owe, but their wasn't any new money plan in place, so I didn't know what i owe left since then, and ************** never gave me a knew amount to pay back biweekly. Plus my ************** payments of direct deposit from my account was a ok early last year when I filed for another loan, but nothing recent was negotiated.Chase Bank to me is also at fault, because I put a stop payment on *************** and Chase Bank never told me of a possible expiration date of that stop payment plan, so ************** was able to take out ****** from my bank account without my permission, or my consent, so it put me over 600 dollars in the negative with my bank me now owing the bank. I guess it was how everything was handled with Chase Bank and with *********************** It felt like I was being robbed and mistreated. Like Chase Bank didn't protect me probably, or my account wasn't fully protected, and I fault like ************** was just concerned with retrieving their money that they forgot I paid my first loan with them off with, and was willing to pay them back off the second it wasn't any communication from ************** at all.

      Business Response

      Date: 04/12/2024

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My employer (******** *********** direct deposited my payroll into my personal Chase account ****** on 3/15/24. On that same day 3/15/24, ******** ***** received 2 Deposits from customers. Chase said they could not validate these checks and would close the business account ********************* Business account for ******** ********** On 3/25/24 Chase froze all my personal accounts without notifying me any anyway. I called **************** every day to get updates on the freeze and see when my funds would be released, every day the *** would tell me the same thing,that they could not provide me with any information on the investigation. The only thing Chase did say was that upon completion of the investigation, which could take up to 10 days, they will notify me of their findings by mail. On 3/28/24 Chase told me they will close all of my accounts and not allow me to bank with them any longer. All Company closed your account due to an issue from my ************** account. This issue had nothing to do with me or my accounts with Chase. They closed my kids account, mine and my exhusbands joint accounts. This is a huge inconvenience to me personally. This tied up all my funds and Chase will not release them to me. These funds are mine and should not be held from me for an undeterminable amount of time. I find this to be criminal.They have caused me to incur late fees and past due payments on my credit.

      Business Response

      Date: 04/10/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a transfer transaction in my chase mobile app and it was sent to an external none existing account by mistake. The app automatically sent the money I was transferring to my chase savings to my history external account that have been closed for years. This happened before over a year ago and the money was no where to be found. Chase mentioned when I called them that this transaction that was still pending could not be reversed or disputed and they do not have a disclaimer for real time transactions. They said I would have to wait until the transaction is posted and hope the money gets returned back to my account. This happened before and I waited and the transaction got posted and my money was not returned. They also said that there was nothing else they could do. I mentioned it was my rent money and my kids and I could get evicted and homeless and they did not care.

      Business Response

      Date: 04/17/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary Statement: Chase Bank is holding $114,146.44 of my money, and not providing me any means to access it. I want my original funds amount PLUS interest of $26.58/day ($114,146.44 * .*******) for each day since March 14, 2024, the day I attempted to withdraw the funds, deposited into my personal account, for ***************************, ending in *****What Happened: On March 14th I wrote the check from my business account, Good Work Space, LLC Chase Business Checking Account (account number ********** to my personal account, ***************************. I deposited this check into my personal account and then closed the business **************************** flagged the check as fraudulent and did not deposit the funds. However, the account for Good Work Space, LLC was now closed. Thus Chase also did not return the funds to the original account. Good Work Space, LLC is a closed business, having ceased operations on December 30, 2022 and filed final taxes in 2023. There is no business to return the funds to. The funds belong to me, the sole owner of the business, and should have been deposited into my account on March 14th at the time of the teller transaction.I want my original funds, $114,146.44, PLUS interest of $26.58/day ($114,146.44 * .*******) for each day since March 14, 2024, the day I attempted to withdraw the funds, deposited into my personal account, for ***************************, ending in *****

      Business Response

      Date: 05/06/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received email saying about a account opening bonus offer on 12/02/2023. It says if I open checkings and savings account through email link, I will get $900 bonus in total if I meet deposit requirement. I have meet all deposit requirements already, but still not receiving the bonus. I called their customer service and was told their system had error and wasn't correctly applying the coupon so they can't give me the bonus. I opened a case when them, but now it had been almost a month after case open, I called at least 6 times for case status, I still wasn't given any resolution.

      Business Response

      Date: 04/05/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:03/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase might be the most stressful bank to change your own personal information. If you have an issue, you're prompted to call their online support number, which is simply the regular dial in number with no menu option for technical support. So spam "0" until it goes to menu after menu and finally speak to someone just for them to say you can't edit your phone or email due to security concerns. But you can't even switch a primary contact email/phone with a secondary contact email/phone that's ALREADY ON YOUR ACCOUNT without calling and wasting ***** minutes with incompetent customer support specialists. Not to mention the issues with waiving service fees for military users only to be charged the fees anyway.

      Business Response

      Date: 04/10/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase closed my account without properly investigating the unauthorized funds charged by ******** and ************* on the account. ******************** stated that they closed my account ending in 0822 on March 11, 2024. Chase also stated that they released and mailed the funds to my address. It has been more than 10 business days since March 11, 2024 and I have not received a check from chase. I asked chase could I go into a local branch to receive the check and chase declined. I asked chase. I called chase several times and they then stated that the check mailed out on March 13, 2024 instead of March 11,2024. Chase said I should wait until March 27, 2024. to receive the check in the mail and I still did not receive the check in the mail on March 27, 2024. There are 2 amounts in which chase states the check amount would be $1,769.87 and $2,447.49. Chase also closed the kid/teen checking account for debit card ending in **** and have failed to issue a check.

      Business Response

      Date: 04/25/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am mailed a bill for my Chase Auto Loan (through ******* every month for my monthly payment on a 3 year lease. In January and this month (February) I did not receive a paper statement. I called and requested one seven times and never received it. The requests were made between February 1st and February 25th. Because I never received a paper statement from Chase, it made my February payment late. I incurred a late fee, which I had to request to be removed and ended up having to make a payment online. However, this feels ridiculous that I have to jump through so many hoops when it is 100% Chase Auto's fault I didn't receive a statement and it is their sole fault and responsibility that the payment was late because a bill was NOT sent. A check for the February payment was mailed on February 17th and it has still not been processed or applied to my account. My March ********************** is coming up and I am hoping they will process it in time to count for March since i had to scramble to pay for February before it was too late. **************** is useless and every request I put in for assistance was never fulfilled. If I wasn't on a contract lease I would immediately pull my Chase membership and never use them again. I am seeking certified mail delivery and e-mail confirmation when my billing statements are sent to my house and I am seeking a $553.66 credit for the trouble that I was put through since I was almost sent to the credit bureaus because Chase Auto screwed up.

      Business Response

      Date: 04/02/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a troubling situation regarding the theft of my car and subsequent issues with credit reporting and assistance from relevant authorities and institutions. This is the 42 report I am filing regarding this matter, and I urge you to take it seriously.

      The thief, ***** ***********, stole my car ***** -***** ******** *** **** ***** *** ****************from the ***** *** ***** ******* ******** employees' private parking on February **, 2023, at ***** **. Because I was that employee for **** ***** ****** ******* ********, I have filed a police report with the ******* ****** **********, case number *********. The thief's shop address is **** ********** *** ******* ** *****, under the business name ******** ****** ******** ******* *** *** ***********.

      Despite reaching out to multiple departments, including the ****** ****** ********* **********, the ******* ****** **********, ****, ***** ****** ******** *******, my financing institution Chase Bank, and my insurance company, I have received no assistance. Even more troubling is the fact that my credit report has been tampered with.

      ******* has removed my mortgage and installment accounts' credit history, including my car loan with JPMCB auto, despite my payments being up to date. Furthermore, Chase Bank has inexplicably congratulated my sister, the cosigner, on paying off the car loan, even though I am the owner and have been making all payments. This has caused confusion and distress.

      I am requesting your urgent intervention to rectify this situation. I need the title of the car in my name, ***** ********, as soon as possible. Additionally, I urge you to investigate why Chase Bank and other relevant institutions have failed to assist me in recovering my stolen car.

      I appreciate your attention to this matter and thank you for your assistance.

      Business Response

      Date: 04/01/2024

      We responded to our customer’s
      concerns. We understand that our customer is not satisfied with our response,
      but without new information to review, our decision will not change.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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