Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  JPMorgan Chase & Co.

  1249 Bruce B Downs Blvd Wesley Chapel, FL 33543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overdraft Fee checking account and credit card

  Business Response

  Date: 04/09/2024

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
  

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning May 3, 2023 until Mar 5, 2024, Chase Bank charged my Total Checking account 11 maintenance fees of $12.00 each while the account was "dormant" (entirely invisible to the account owner via the website). Here, "dormant" does not mean "hidden", as Chase does offer the option to Show or Hide accounts on their online banking website. I know this because I looked deliberately for my account multiple times during this period because I remembered opening a Chase checking account. However, when I found that there was no checking account listed on the ******************** online banking portal, but my other accounts and their balances were consistently listed correctly, I reasonably determined that the account I was looking for had been closed. It would be certianly unreasonable and possibly illegal for Chase to hide an account from a customer, preventing them from using online banking features and monitoring its balance, while simultaneously collecting objectionable fees on that account every month that any reasonable person would notice if they were provided visibility into their account's balance. After calling Chase customer service on Mar 16, 2024, I was notified for the first time that my account was "dormant" by a Chase agent, and they reactivated my account. I then discovered ***************************************************** but UNKNOWABLE without the unreasonable customer action I took of calling customer service to confirm the very existence of the account. ******************** has refunded me 1 of the 11 fee collections. An account that has ANY form of monthly activity, whether it is in the form of customer usage or fee ********************** by the bank, should NEVER be allowed to be marked as dormant and the account's entire existence hidden from the customer through normal facilities such as the Chase website. This practice enables account facilitators like Chase to drain accounts using fees while providing no service or notice to the customer of any change to their balance.

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These banks are the worse type of banks as they use their superior systems to try and trick your brain and their own system into telling you, you spent more than what you did. I was an active user of their over-draft program, where if you have a balance.. and it goes into the negatives theyll basically allow you to be negative up to $50, and then EVERY transaction after that $50 threshold that isnt repaid by the time the transaction posts is subject to a $35 fee. Aware of this and having used this feature for months to help with whatever, today I found out, (and this is the 2nd time Ive noticed, the first time I let it slide) my account that cant exceed $-350 (as that is the limit on the amount my acct allows me to go negative) is -450 after posted transactions mind you this isnt including any overdraft fees. when we make a payment for something regardless of it being a pending transaction were able to see our account balance update. Meaning If my account balance is $100 for example and I go make a 20$ purchase that is pending at the time I still see my account go from $100 to $80 and so on, you just see these items over time go from a pending status to a posted status.My problem here is that over the weekend, I did my own due diligence to make sure I was adding money to my negative balance to cover for purchases I was making, knowing MY account doesn't accept any sort of transactions past that -350 dollar ***** I pretty much ended the weekend just right below that $-350 **** ensuring to deposit money and watch each transaction made literally get taken out of my balance, for me to wake up the next morning after all the pending transactions posted to my account to see that I am now $-450 ?!?! and the now posted transactions are not only all over the place.. but literally making it show that I paid more than what I actually ended up spending? This isnt even including the ****

  Business Response

  Date: 04/03/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Commencing on or about July 3, 2023, I fell victim to two multi-layered scam operations run by ******* which involved me making deposits for a total amount of ****** USD from my Chase Bank account to a fraudulent investment firm.

  Business Response

  Date: 04/05/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint goes along with complaint # ******** that was filed with the BBB on 3/4/24 regarding **** of America. We were victims of a wire transfer fraud that occurred 11/8/2023 thru our bank ***************** Chase to an account at **** of America. Upon notification of the fraudulent transaction the morning of 11/9/2023, we immediately went to our Chase branch within 17 hours to recall the wire transfer. Currently **** of America is working with us to resolve this issue. Our current complaint is with ***************** Chase our banking institution for the last 30 years. Chase is claiming that they have had no communication with **** of America regarding this claim and that the current correspondence from **** of America has not occurred. I have emails stating *** had indeed communicated, sent emails and apparently a check to us, all of which Chase denies and states they don't deal with emails and mailed checks. I have called Chase weekly for the last 4-1/2 months to resolve this issue and have the wire transfer reversed and the funds reimbursed. I am met with constant conflicting stories, and excuses why nothing has happened other than closing the claim on this issue. If *** has made attempts to resolve and reimburse our account ******************** is withholding this information from us.

  Business Response

  Date: 04/09/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife deposited our tax return, to her bank account which we filed jointly on. My name was not on the account and they closed the account and are with holding the money and saying it can take up to two years to get us the money returned back to us.

  Business Response

  Date: 04/19/2024

  We responded to our customer's concerns [by letter/by email] on April 19, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** and ************************* We are writing this letter to seek for help and redress with the *** and ***************** Chase bank.In 2021, we owed the sum of $3,760.00 to the *** for the 2021 tax year. We promptly wrote a check for the said amount to the U.S. treasury and dropped it in the mail using the U.S. postal service. The check was cashed on the 15th of April 2022.In early 2023 we received a letter from the *** saying that we still owed the above amount. We wrote back and explained that we did pay and that our bank statement reflected that. The *** demanded proof of the transaction from the bank. We to Chase bank who provided proof of debit from our account without showing the copy of the payment check, when questioned about this , the agent told us that the check was cached but was not scammed into the system as duplicate for evidence. A copy of the debit potion was given to us and was sent to *** as our evidence that the money was taken from our account.A follow up call to *** was made, *** agent told us that they will follow up and take care of the case.To our dismay, few weeks ago we received another letter from the *** requesting a payment of $4,319.66 that a penalty of $501.57 had accrued. We have been to two *** office around us who still maintained that Chase bank should produce the duplicate of the cached check.We have been to different branches of chase Banks several times but they still could not provide a copy or duplicate of the transaction. We are demanding that Chase bank provide the necessary papers pertaining to the transaction send it to the ***, forward a copy to us for references and to take care of the extra charges. We have never seen any check cashed without showing the duplicate for references. This Issue has become a nightmare and disturbing to our family. We are highly sad, depressed and frustrated about it.We look forward to your assistance.Yours sincerely,Benedict and ************************* ************** **********************

  Business Response

  Date: 04/18/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has suspended and closed my account, forcing me to make a new one. This all stems from an insurance check that was for a roof repair because there is a hole in our roof. The check was cashed and cleared by them without an endorsement. We requested the check be sent back to the insurance company but they seem to not want to give anything back unless you pry it from their grubby, greedy hands.Their customer service have been absolutely horrible. The only reason they have contacted us because we filed a OCC complain which forced the corporate office to talk to us. Even then our point of contact for Chase Executive Bank has not been responsive. They continually give the same lazy and paycheck theft excuse of "I will look into and call you back" instead of solving the issue then and there. There also no other person you can speak to so you are the mercy of your corporate point of contact. There is no one to hold your point of contact accountable so they can yank you around all they want. It has been over a month and there has been little to no progress made. I have never had such a bad customer service experience. They make up a million little policy to avoid helping their customer. I wouldn't recommend this experience on my worse enemy.

  Business Response

  Date: 04/10/2024

  We responded to our customer's concerns by letter on April 10, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a mobile deposit on March 4th of my monthly salary check. I received an automated text message saying that they received my mobile deposit, and it was pending review. after several days, the check not only didnt post, but completely disappeared. I called 7 days later and was told that a claim would be filed and it would be resolved immediately. Of course, the claim was not resolved. I called the following week and was told after being transferred through several people that claim was never filed. On the 2nd call, I was then reassured that a claim would be filed, and I would receive my money on the following business day. I was extremely distraught that they wouldnt reinstate my money into my account immediately and resolve the issue at their own time. The supervisor that I had spoken to at that point had reassured me that the only thing they could do was allow the claim to be filed and it would only take a day before I would see the money in my account. I was also told that any fees incurred for being late or if the balance dropped in my account would be reimbursed. Of course, a week has passed, and I still havent received the money in my account. I also have since then incurred a fee of $12 for the balance dropping in my account and will receive a late fee for not being able to make my credit card payment this month. I then called this evening for the third time to discuss the claim that had been filed. after being transferred 3 times, I was finally told that the claim was closed without my knowledge. They werent even going to tell me that they decided to close the claim on their own, and have basically stolen my money without any repercussions. I was told they close the claim because because the mobile depositing department thought the check wasnt legible. The check was printed on, so there was no handwriting concern. I still have yet to see the money post to my account.

  Business Response

  Date: 03/25/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My paycheck is held every week for ***** hours by Chase Bank even though they have funds. They say the funds are released when they get them but that is a lie. It is illegal for a bank to hold funds for no reason.

  Business Response

  Date: 04/05/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.