Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,822 total complaints in the last 3 years.
1,587 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a email on March 8th, advising that I needed to contact the fraud department on my Chase checking account. I contacted them, and they let me know that Chase would be ending their banking relationship with us. Ive went to the branch and contacted to Chase multiple times for a reason as to why and they cant provide me with an answer. They have 2,906$ dollars of mine. Since it was in my childs first savings account they said I have to wait in the mail for a check to get my money. Its now March 17th and still no money, and my account is still open. If they are going to close the account and send me my check then what else are they waiting for? Close the account and speed up the process. These are real lifes being effected when you decide to restrict our account. There is no way at all our account is associated with any fraud. I need my money, I dont care for the reason as to why it was closed anymore. I just need my money AS SOON AS POSSIBLE. They expect me to trust them to send me my money in a check after they close the account? My money is basically floating in my account that I have no access to. Can we force close the account so I can get my money? They advised my money was cleared and they proved I can get a check, so please give me my money. This has been the worst experience Ive ever had with a bank.
Business Response
Date: 03/20/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase says the acct is over drawn an refer to the file i sent you. Chase refuses to correct the grave error on this acct
Business Response
Date: 03/27/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(1.) Deposit Date of transaction: 1/23/24 ($18,462.90)(2.) Withdrawal/transfer to E*Trade date of transaction 1/24/24.( $18,000)(3.) Last week I was promised the bank will process and finish this transaction to wait 10 days for to receive my final check amount of $3,477.61 (4.) Final check is being hold hostage by bank refusing to process it claiming that until now it's still under restricted and being investigated.(5.) Chase bank is not doing anything to process my dispute and holding my funds hostage under bureaucracy bank policy and other excuses to bank advantage.
Business Response
Date: 03/22/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 03/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
In order for the BBB to appropriately process your response, you MUST answer the question above.
1.) I went to their branch on 2/27, Tuesday, after I got a text from Chase stating that my account is finally released, for me to request them to cut me a check for the balance in my account of $3,477.61 but only to be told that my account is still restricted and under investigation, refused to cut the check "even after I showed them the text" that I received from Chase that it's already been released. I was then told a speedy request will be sent to expedite the process and that I should receive my check in the mail within 10 days, I waited but that didn't happen until now. (2) So, on 3/15 Friday, after waiting all these times I called Chase and happened to speak to ***** over the phone, but I was told again that my account is still restricted & under investigation, frustrating. (3) On 3/19, Tuesday, I got a voice message from **************** informing me that she will be the contact person on this matter @ ************; *************** (4) Next day 3/20, Wednesday, I called for **************** but according to the operator **************** is not available, but according to her **************** will investigate and research my account and she'll call me back, but this didn't happen until I initiated the call again. (5) So, on 3/22, Friday, I called & spoke to ****, but I was told to call back tomorrow. Saturday bet 9am-6pm the office is open. (6) On 3/23, Saturday, I called & spoke to ******* (operator), my call was transferred but **************** is not available & only her voice mail advising me just to leave a message & I did. (7) On 3/25, Monday, I called again I was transferred by ****** (operator), finally, I was able to speak to **************** in person this time, I immediately told her that on 2/27th I received a text from Chase that my account was finally release & I went to their branch to pick up withdraw my money but declined and refused to because it's still restricted, I'm confused now, all that didn't matter because after telling **************** all these she just proceeded to tell me the same excuses all over again, nothing new that I haven't heard yet from all of them that I happened to speak to, and I got in contact with, stating that my account is still restricted. I then, finally asked **************** the time frame their investigation could be finished to resolve this matter, but she couldn't tell me when but to just wait, she said. I find it very difficult as a customer like me to resolve and deal with this issue with Chase specially when they only have all the control of the matter. Thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************

Business Response
Date: 05/21/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/29/2024
Better Business Bureau:

I have received my check from Chase Bank, I accepted and reviewed the "apology" and acknowledgement response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and the matter has been resolved. Thank you for all your assistance to my case. Very much appreciated.

Sincerely,

***********************
Initial Complaint
Date:03/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I just cashed a check at chase bank and usually when you cash a check somewhere they let you know if there is a fee but sometimes there isnt because if the employers account is through that bank they wont charge you a fee to cash the check. I do not mind paying a fee however I wasnt told I had one. I count my money and its short so I call up there to see if there was a fee. The lady directed me to their supervisor ******* at Chase Bank in ******* ***** on ***********************. So when speaking to him he tells me right off the bat its not their policy to let you know that there is a fee. However that is not true. I called another chase bank and they said it is their policy to let people know if they have a fee and if you dont want to pay the fee you still have the option to take your check elsewhere. We were not given the option nor did she even simply let me know how much money she was handing back to me vs what I was cashing. I was charged $10 however when you look it up online it says they charge $8 for non-members. And we didnt receive a receipt or paper with anything proving how much they charged us or how much we cashed. ******* just simply said its not their policy to let people know but he would be talking to her. All we wanted to do was verify that we were charged a fee rather than missing money. He was more worried to let us know they didn't break policy.
Business Response
Date: 04/12/2024
We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 12th at 1pm someone got into my work payroll app and added their own banking info and I found out it belonged to ***************** chase I contacted the bank and was told I couldn't be helped woth this matter
Business Response
Date: 03/25/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase facilitated 4 fraudulent wire transfers out of my checking account for a total of 13,800$ on march 1st. I got emails saying wire transfer were made on the morning of the 1st around 10am. I didnt notice until noon and immediately went to the branch. The manager closed that account and helped me start the process with claims. I then filed a police report later that day. Everyone seemed optimistic about getting my money back. That was until 3/10 when they mailed me a letter to fill out and fax back to them. Just specifying the fraudulent transfers and a signature that it didnt benefit me. So I did that and I called back today, chase said that the claim was rejected and if I am able to get any money back it would be from the receiving bank and they are waiting for a hold harmless letter from the receiving bank.
Business Response
Date: 04/17/2024
We responded to our customer's concerns by letter on April 17, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Although chase has refunded my account after a strenuous 45 days. They still have not reached out personally to explain how this happened, what took so long, or to even tell me the funds have been reimbursed. They way that I was treated by chase representatives is inexcusable, as far as ***** from the fraud department putting the blame on me and telling me I should give up because I will never see my money again. I will not be satisfied with chase until i received at minimum; an apology from a chase representative for facilitating wire transfers that drained my life savings leaving me with absolutely nothing. My trust in banks to protect my earnings has been demolished!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16th hackers made wire transfers from our savings. Even there were not enough money in our checking account the bank took the money out of our savings. We had the overdraft protection turned off because we didnt want to touch our savings at all. After closing the case the first time (24hours/president days weekend we reopen the case again to get more information about this decision. They told us that I gave permission for this but I never did. After weeks of trying to please the bank with information about this including police report and and list of people we talked to to stop the transactions they still denied to investigate why they allowed the transaction to go through even without a enough funds. In all the years being with chase we never have wired anything. The fraud alert came after the damage was done. Even when I went to one of their branches and everything was still pending they told me that they couldnt stop it and I must go to the police first to report it before the fraud department would take action. More lost time. After filing the report no one asked for it and it is a month later. We need help because all our life savings are gone. They left 10 cents on the account. ******* told me that maybe my phone got mirrored and I had to get a new phone,new phone number, new email account,new credit cards and I couldnt transfer anything from my old phone. I lost pictures and memories. The bank now wants me to get subpoenas to get information from ***** Fargo were they wired the money to. I dont know what else to do to get help. Please help me to get my money back. Thank you *******************
Business Response
Date: 03/26/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 03/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am still waiting to hear about money refund .
All my life savings are gone and the bank shows no signs of working really hard to get this matter resolved
Thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 04/24/2024
We responded to our customers concerns. We understand that our customer is not satisfied with our response,but without new information to review, our decision will not change.
Customer Answer
Date: 05/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[I am still refusing to accept the outcome of this decision
Please consider to refund my money!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In a recent dispute with Chase, Chase chose to end doing business with me and my personal accounts. While I eventually received refunds for the funds remaining in these accounts at the time of the dispute, there was a charity based business account for which no refund was received.In attempting to log in to that account, ******************** no longer shows that account as existent.This was the account ending in ****, While I have no need to reestablish this account with ********************, I believe I am entitled to be refunded the amount that was in that account, which was a little more than $2000,
Business Response
Date: 03/19/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** **** ******************************************************** ************** Email: ****************************** Date: March 12, 2024 Dear Better Business Bureau,My name is *******************, I am writing to file a formal complaint against Chase Bank regarding the unjust closure of my business account, ******************** Debit Card Number: *******************, held under the name of ****** **** ************ I believe that Chase Bank has acted unfairly by closing our account without reasonable cause and holding our funds, specifically in relation to a check issued by one of our trusted clients.Background:Our business, ****** **** ************, opened an account with ******************** Bank in October 2023. Shortly after opening the account, we encountered an issue with a check deposited into our account. The check, issued by one of our longstanding clients, was flagged by Chase Bank as unverified.Issue:Despite our repeated attempts to verify the legitimacy of the check and provide necessary documentation to Chase Bank, our efforts were met with resistance. Chase Bank refused to release the hold on the check and subsequently closed our account, citing unspecified reasons.Attempts to Resolve:We made every effort to cooperate with Chase Bank and provide any information or verification necessary to resolve the issue. We even attempted to visit the branch with our client to facilitate the verification process. However, Chase Bank failed to provide us with any viable options or alternatives to verify the check, ultimately leading to the closure of our account.Unjustified Action:While we understand that Chase Bank reserves the right to close accounts based on their policies and procedures, we firmly believe that the closure of our account and the withholding of our funds were unjustified. We had a legitimate business relationship with the client who issued the check, and we were fully capable of verifying its authenticity.Conclusion:As a result of Chase Bank's actions, our business has suffered significant financial losses and reputational damage. We demand that Chase Bank promptly release the hold on the funds in question and provide compensation for the damages incurred due to the closure of our account.Resolution Sought:Immediate release of the funds held by Chase Bank related to the disputed check.Reopening of our business account with ******************** Bank or facilitating the transfer of our funds to a new account without any penalties or fees.Compensation for the financial losses and reputational damage suffered as a result of Chase Bank's actions.We trust that the Better Business Bureau will investigate this matter thoroughly and facilitate a fair resolution between ****** **** ************ and Chase Bank. We appreciate your prompt attention to this matter and look forward to a swift resolution.There were 3 checks in total of $44210.3 2 are made by *** *** of ******** and ******* 1 is made by ********************* and ************** of $20,000 Thank you for your time and assistance.Sincerely,*************** Sor ****** **** ************
Business Response
Date: 03/26/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:03/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about the end of January and beginning of February I placed an order with *************** **************** for a book needed for a course I am taking the cost was ***** it debited my checking account on or about the end of January I received a email that the order was canceled January 23 2024 I emailed *********************** the manager of the **************** at *************** who stated that the ***** will be credited back to my account I waited a week and no credit was given I filed a claim with chase bank and they did a credit of ***** they tool the credit out on March 12 2024 I received a letter from chase bank that they were reversing the credit I spoke with a chase rep on March 5th she informed me to fax over my corpsponding emails to fax number ************ with my claim number ************** I listed that number on every page I faxed a ***** which costs me ***** on March 6 2024. My ***** was taken out on March 12 2024 I want my money back into my account I still have all my emails from chase and ***********************.
Business Response
Date: 03/21/2024
We responded to our customers concerns in writing with our letter dated March 21, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.