We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,822 total complaints in the last 3 years.
    • 1,587 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email offer from Chase Bank on Feb. 6, 2023. The offer entailed opening a new bank account with Chase, and then once the appropriate time had lapsed receiving a $200 signing bonus. The email offer, which I have a hard copy of, indicated that $200 would be deposited 15 days after opening the account. I followed those directions to a tee opening the account ONLINE on Feb. 7, 2023. I have never seen the $200 enclosed in my account. So, on April 20, I visited the brick-and-mortar location of a Chase bank in ******* ********. They were not able to help so they referred me to a Chase APP. So, I clicked on the Chase APP on my mobile only to find a slew of 800 phone numbers. I dialed one of those numbers with no results. Following those two actions, I then visited the Chase website. Again, I keyed in the information and was bounced off the web by Chase (I work at a large state university so our technology is dependable; Chase error). Next, I turned to Twitter. Only to go through a long exchange. Again, this is the fault of Chase. I have kept detailed records of this. The email offer says “after 15 days” – I did not receive the $200 in my account. I want that amount deposited in my account. Thus far, Chase did not keep its promise. False advertising. Thank you.

      Business Response

      Date: 05/05/2023

      We responded to our customer’s concerns in our phone
      call on May 4, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

    • Initial Complaint

      Date:04/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last week of March, my computer was compromised by a hacker and log into my Chase Business Account online. The hacker initiated 4 unauthorized wire transfers totaling $5,859. I visited one of Chase branches on Wednesday, March 29 around 10:30am to report and claim a fraudulent activity on my account. Even if I reported with 24 hours from the first unauthorized transfer, Chase Bank informed me that they are unable to reimburse my money from fraudulent activities. Chase Bank states that the transactions were authorized or that I received benefits from them. However, I didn't receive any items or services from these transactions, nor did I authorize them. I don't even recognize any of recipients that the hacker added on my business account for wire transfers. The hacker actually added 6 wire recipients, but used only 2 of them since my bank account balance was too low. (attachment: unauthorized wire transfer recipients input) On March 26, someone used my SSN to apply new credit card and received alert from Experian for a hard inquiry. I reported this to the creditor and Experian, and after their investigation, it was confirmed to be fraudulent activity and they removed unauthorized application and hard inquiry from my record. Also, on March 30, someone hacked into my Amazon account and used all of my Amazon gift card balance. Amazon were able to detect and inform me that there were some unauthorized activities on my account. However, ******************** Bank continues to insist that I authorized the wire transfers. Just because someone hacked into my computer and transfer my money, it doesn't automatically imply that I authorized transactions. While Chase Bank may claim that the wire transfers were authorized by me, it is important to note that my SSN and other account also compromised and fraudulently used. Chase states that they can't find an evidence of hacking on my computer, but it is clearly hacked by someone and using my laptop to initiate the transactions. Claim # : *******

      Business Response

      Date: 05/05/2023

      We responded to our customer's concerns by letter on 05/05/2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over 4,000 dollars was taken from my account overnight on April 3rd. I was in Louisville Ky and my money was being spent in Florida. I was at the bank by 8:30 am the next morning filing the charges I saw on my mobile app as fraud. Chase said they would investigate and give me “temporary funds” back which means I can spend it but if they deemed I authorized these charges then they would take the money back. 18 days into the month and they just denied my claims and notified me that they will be taking this money back. I used my card in Louisville the night before and was at chase bank by 8:30 the next morning and they are saying they can’t prove it wasn’t me spending money in Florida the night before. Horrendous fraud protection. I will be switching banks ASAP and wouldn’t trust these people with a single cent. Horrible experience

      Business Response

      Date: 05/22/2023

      We responded to our customer’s concerns in our phone
      call on May 19, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my ATM card and driver's license. After reporting it lost/stolen, the card was used for fraudulent purchases from my checking account. The perpetraitor used my driver's license and atm card to hack into my ********************** accounts and stole **** dollars. (don't know how they circumvented chase security to get into my account). The person made a wire transfer in the amount of ****.00 dollars. It's been 3 months since Jan 12th, 2023 and I still have no resolution from Chase bank to replace the stolen funds.I've filed a police report, a claim report with Chase and I still have no resolution.Obviously, I want my money back. I have done my due diligence to report, file a complaint, contact Chase bank, etc. I have no response from them. What should I do next???

      Business Response

      Date: 04/26/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      . [Your Answer Here]

      I am not satisfied with their response. I do not feel that Chase and or their agents did their due diligence in protecting my Checking and Savings accounts.
      I do not believe their agents provided the necessary support in directing me as to my options to resolve this matter.

      There was a huge gap in communication between myself and the agents who should have been providing proper guidance as it's their jobs. 

      I believe Chase's lack of direction in resolving this matter was unacceptable, as I made continuous contact with their agents who did not provide proper actions or direction. 

       I will continue to pursue my complaint with other agencies. 

       

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****************************




       

      Business Response

      Date: 06/01/2023

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase has let some scam company steal money from me. I was charged ***** from ***** (*************) that took my money and never delivered the service, so I cancelled within minutes and did everything required. I feel within the guidelines, and I think chase scamming self is helping them steal from me.

      Customer Answer

      Date: 04/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      Chase has decided to do what is right.

       

      Sincerely,

      ********* *********



       


    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/14/23 at 10 pm, I checked my chase Bank accounts like usually do before going to bed, when I noticed that one of my accounts was missing from my profile. At 1st I thought that I must have hit one of the tabs to hide the account but that was not it. I try logging off, and try logging back in, but again I was not able to see the account. I logged off from the Mobil app and tried it on my computer, thinking that the Mobil app was not working correctly. When I logged in using the computer I was still it able to see the account. At this point I was afraid that someone had hacked into my account and started taking over the accounts 1 at a time, so I reached out to chase Bank and explain the situation that I was having, not being able to see one of my accounts. The agent from chase, stated that the reason why I was not able to see the account, because the account was going to be closed for “inactivity”. At that point the agent was not making any since because, I had just made a transfer into the account on Friday and that I also had made a withdrawal 3 weeks prior and that money is deposited into the account every other week. The agent stated that they were going to refresh the system so I would be able to see the account online. What ever the agent did worked because I was able to see all the accounts one again. After that I requested to speak to a supervisor to get a understanding of what had happened with account. The supervisor stated that due to chase Bank policies and governments guidelines that they had to remove the account because, there was not transactions made via a branch and that online deposit and or transfers don’t count tours the account that.
      I stated that account is minors account and, what is the difference between a minors savings account and a regular savings account, supervisor stated there’s “NO” difference, All savings accounts are treated the same. I stated that the account has been open for about 5yrs plus, and never had an issue with it

      Business Response

      Date: 05/18/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our customer
      may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/31/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** * *********



       
       

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wire fraud, need Chase Bank to help retrieve money sent in error to bank in **********.Chase bank fraud department is missing in action Help Please Thank you ***************************

      Business Response

      Date: 04/21/2023

      We responded to our customer's concerns in our phone call dated April 21, 2023. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,

      I am writing to file a complaint against JP Morgan Chase Bank regarding fraudulently induced transactions that resulted in the loss of $28,490 USD.

      On mid December 2021, I received a phone call from someone claiming to be from PayPal who offered to help me build my credit. They convinced me to wire $29,000 USD to some people in Thailand who promised me an investment in a restaurant. They then instructed me to buy Apple gift cards worth $1,000 USD.

      Later, they told me that in order to receive the money I had previously sent by wire, I needed to go to a BTC machine and send them more money. Unfortunately, I fell for their scheme once again and lost a total of $52,000 USD.

      Despite keeping messages and emails, I was unable to recover my lost funds. I have suffered a stroke while I was down with Covid-19, so I was talking slowly and have been unable to take immediate action.

      I am requesting that JP Morgan Chase Bank investigate this matter and refund my lost funds. I believe that my case falls under the category of a PayPal imitation scam.

      I hope that JP Morgan Chase Bank takes this matter seriously and takes necessary actions to prevent such fraudulent transactions from happening again in the future.

      Thank you for your time and consideration.

      Sincerely,

      ****** * ****

      Business Response

      Date: 05/05/2023

      We responded to our customer’s concerns in our phone
      call on May 5, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from ************** at 3:13pm ET on 4/12/23. It is the Chase **************** number. I was asked if I was attempting three wire transfers in the amounts of $9350, $9400, and $9100. I said no. I was told that the transfers were still pending and that Chase could reverse them. I was then directed on how to supposedly reverse the transfers through my app. I unfortunately did what I thought was right since I assumed this was Chase calling me when in reality they were scamming me to send money. The callers then tried to get me to do another transfer. I hung up and called the number ************** back. It went to the actual Chase ******************************* center. I explained what happened and was told I was the victim of a scam. I stayed on the line and filed a claim. I was then told my claim was denied since supposedly I initiated the transfers when in actuality I was scammed into thinking I was talking to Chase and fixing the issue. I have phone records showing the incoming call from the Chase number. I did not initiate this ordeal. I went to my local Chase bank in **************** and had the branch manager assist since my initial call claim was going nowhere. The claim is now open and under investigation. I have also spoken with ******* to try and who confirmed the incoming calls. All of the transfers were to ***** Fargo. I have had scams attempted before and have been able to catch them. The only reason this one was successful was because the number calling me was a reputable Chase number I have called many times and is recognized. I want to know how this number was able to be cloned from an international bank no less. I also want to know how this is not considered the definition of fraud and my money is not insured for this through Chase. This would not have happened if Chase had better cyber and phone security. I need this problem solved asap and my full amount refunded. I have done nothing wrong and look forward to any assistance I can get.

      Business Response

      Date: 04/25/2023

      We responded to our customer's concerns by letter on *****, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Chase sent me a letter stating they were not at fault. Their phone system was breached and allowed a third party to clone their number and call me impersonating Chase Fraud and Protection. 

      This was the only reason the fraud was successful. Chase has not even reached out to investigate. They are doing absolutely nothing to resolve this. 

      All I ask is for my money to be returned into my account. An apology or planned steps to avoid this in the future would be nice but at this point not expected.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 06/09/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/10/2023 I opened a chase bank accounts, and made a deposit into the account. 2 hours after making the deposit I received notice there would be a 9 business day hold on the deposit. I reached out to the customer service department to try to put a stop on the deposit but was told it wasn’t possible, but was told to wait 3-4 days, and could call back to have the hold lifted, because that would be enough time to verify the check issuer’s bank had released the funds. I waited 4 days and on the 13th was told there was nothing I could do, they could not contact the issuers bank and I would have to wait the 9 business days. Today the 4/14 I made a cash deposit (knowing there was a chance of another hold being placed on a check deposit), the funds were available immediately, but when I went to pay my rent with zelle from the chase app it stated pending. After having used Zelle many times for this purpose, using another bank with no issues, I called customer service. I was informed I need to do a verification, and the funds would be transferred by the end of the day, at 7:44 pm central time the funds have not been transferred, nor have I received any confirmation that they will be transferred. I’ve made my best efforts to resolve the two issues, but I feel now I have no other options. If the transfer is not made, I could face late fees, and the possibility of eviction. If I withdraw the funds and the transfer is made I will be overdrawn, thus facing fees and penalties from chase. I’ve stated I live on a limited budget, I have to have my taxes filed by Tuesday, these transactions need to be made, and it’s an emergency. All I receive is I’m sorry there’s nothing they can do. I’ve tried going up the chain of command, but I’ve been unsuccessful in finding out where, or whom to even start with making a complaint.

      Business Response

      Date: 04/26/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.