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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,824 total complaints in the last 3 years.
    • 1,589 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, April 12, 2023 a check that was deposited into my Chase account, placed the account on a restriction. I contacted Chase, they advised that because the check was in my mother's name, both her and I would need to come into a local branch, with two forms of identification for her to remove the restriction. During that phone call, I was never informed that there was a certain amount of time that would be allotted to me to get to the branch, I was just advised to go into a branch with my mother. On Friday, April 14, 2023, both my mother and I went into the branch with the requested documents, however, prior to going into the branch, I learned that the account was closed, I contacted customer service once again. They instructed me a second time, to have both my mother and I go into to the branch with the supporting verification documents, to have the account reopened, the restriction lifted, and the funds accessible to me. After doing this, the banker advised that all of this would take place within the next 30 minutes to 1 hour. At 1:09 PM CST, I once again, checked the account, the account was still closed. After placing several calls to Chase customer service, I was told that the account was closed and a check was being mailed to me. At that time, I learned that the check that was being mailed to me, was significantly smaller than the original check. On April 1, 2023, when the check was deposited, there was a negative balance of 68.02, about two days later, there was a negative balance of 182.11 roughly. Which at that time, but the check amount at $10,100 roughly, however, after speaking with the bank representative the check was being mailed for $9000. At which time, I tried to get her to see, how was it possible that the check is short $1000 when the account was not negative by that much. I would like to be refunded my entire check that was deposited at this time, for the inconsistencies provided and the missed expectations from a company such as Chase.

      Business Response

      Date: 04/24/2023

      We responded to our customer’s concerns in our phone
      call on April 19, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 05/04/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      JP Morgan Chase erroneously closed my checking account, failed to provide a valid reason as to why they were doing so. Myself and my godmother followed their requests, it was not our fault that we were not accurately given the information pertaining to the importance of getting to the bank. 



       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ******** *******









       

      Business Response

      Date: 05/23/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JP Morgan Chase, in connivance with perpetrators facilitated an overseas wire transfer from my account in the sum of $2,610.00. Chase :
      1. Changed my email address on record and did not notify / update me of the change
      2. Changed my phone number on record on record and did not notify / update me of the change
      3. Changed the accounts password on record and did not notify / update me of the change
      4. Facilitated unauthorized overseas wire transfer and did not notify / update me
      5. Etc.
      Obviously, without Chase employees direct involvement this could not have happened. In times of banking fraud, this appears to be one where Chase is directly involved.

      Checking Account number *********. ******* *********

      Business Response

      Date: 04/27/2023

      We responded to our customer’s concerns in our phone
      call on April 27, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 14,2023 at 5:41 pm I went to Chase Bank located at **** ****** ****** ****** ** *****, I used the ATM machine to make a cash deposit for the amount of $3500. The atm machine took my cash and printed out a receipt that read to be sure your deposit went through please call us atb8*********** I immediately called no cash was deposit into my account I then spoke to someone who transferred me to the claims department. The man took all my information filled the claim and I was told it would take 48 hours I called today April 14, 2023 and spoke to a man who said the claim has to April 26, 2023, to be finalized, I explained to the man that I need to pay a bill and it's important that this get done this is a large amount I requested to speak to a supervisor and was told the supervisor wasn't going to do anything about this matter That I had to wait until someone can go to the Atm machine to check, I find it unprofessional that I just have to sit and wait until someone goes to do a count of the ATM machine before I can receive my funds when I have bills to pay. See attached Atm receipt.

      Business Response

      Date: 04/25/2023

      We responded to our customer’s concerns in our phone
      call on April 24, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 04/26/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******* *******







       


    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Manhattan, has allowed fraudulent transactions to progress. Even with Police, Federal, and video evidence submitted refuting the transaction. They are not able to take police, or federal statements. They have informed me they cannot take signed government affidavits. They basically won't take anything that allows for a refutation of the transaction. They have said there was facial and device ID accessed, however, the video evidence (Security cameras) refutes this as no cell phones are permitted on the premises due to government nature. The transaction is also a noticeably fraudulent. I have some recordings of the escalation team but was then told I was not allowed to record them admitting there looked like something was wrong but couldn't do anything about it.

      Business Response

      Date: 05/04/2023

      We responded to our customers concerns several times. We understand that our customer is not satisfied with our response, but without new information to review, our decision will not change. 

      Customer Answer

      Date: 05/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company did contact me several times but to inform me that they could not take police reports or evidence that they were wrong. They informed me that official documentation and photo/video evidence from the police saying the fraud was occurring was not acceptable. Therefore, if they cannot take documentation that they are wrong, they are allowing fraudulent activity to progress. I have also forwarded their responses to the police and referenced names and the recording of the interaction.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found 3 fraudulent charges on my checking account from the company with many names *** ********** *** *********** ******
      (**** ****** **** **** ****** ***** ** ******
      (**** *********** **** ** *** ****** ******* ******** *** **** *****)
      a company that in BBB has many complaints for charging costumers with an unauthorized membership monthly fee.
      I explained that to the complainant agents I’ve sooken to and to a supervisor called ****** Chase believed this merchants lies and failed to investigate further. They closed the claim before giving me the chance to provide proof of receipts and emails of what I actually purchased and what I actually received.

      Purchase date was 12/14/2022 for $23.79
      I didn’t even received my order complete but I left it at that because I at least received half of was was agreed upon and it was during Christmas time.

      After that I got charged $32.55 in total for a membership I never agreed to pay for. The charges where on
      $10.85 on Jan/14/23
      $10.85 on Feb 14/23
      $10.85 on Mar 14/23
      Then is when I contacted Chase to dispute those charges.
      Claim # ***************

      As of now the scammers have gotten away with it.
      I really hope Chase can step in and not let this happen to anyone else.

      Business Response

      Date: 05/01/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our customer
      may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/21/22 I withdrew $60 from a Chase Bank ATM at the 2500 Mission Street, SF, CA location. I checked my account a few days later and saw an additional $900 missing from my checking account. There were 3 additional transactions, $400, $400, $100 that were not made by me. I filed a claim with Chase' fraud department and was later denied reimbursement claiming that since the ATM code was entered, it was a legitimate transaction.

      They refuse to look at ATM camera footage that shows I did not withdraw the money. I followed up with the branch manager she confirmed it is a major problem at her location and to file a police report with SFPD and she will help reopen the claim. It was denied a 2nd time. A few weeks later after my claim denial a news report came out about that same location and other customers who have had the same experience. Criminals are using a flaw in Chase's ATM chip scan feature to capture customer information and steal money from our accounts. ******************************************************************** I have filed my claim with Chase and it has been reopened and closed 4 times. I have yet to be reimbursed and other victims advised me to follow up here.

      I request Chase reviews the ATM footage to confirm I did not make the transactions.

      Business Response

      Date: 04/20/2023

      We responded to our customer's concerns by phone on April
      17, 2023. To protect our customer's privacy, we are not providing you with a
      copy of any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 11, 2023 I contacted Chase bank regarding a refund from merchant. I was initially told that if the refund was issued by the merchant the funds would have been available immediately. I was assessed an overdraft fee of 34 dollars on April 12, and called and spoke to a rep named ******** and requested a supervisor he put me on hold and no supervisor came on, where is my money- the bank blames the merchant the merchant blames the bank which is absurd.

      Business Response

      Date: 04/18/2023

      We responded to our customers concerns in our phone call on April 17, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi chase bank did a fraud on me of $2000 and dont want to refund me back my hard earned $2000 , i suggest you dont bank with chase bank . Is there a way yall could help me get back my refund of 2k please

      Business Response

      Date: 04/20/2023

      We responded to our customer's concerns by phone on April 19, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       You guys are not telling me if ill be able to recover back my money that was stolen from chase bank yet, im still waiting on your response, thanks 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 05/03/2023

      We responded to our customers concerns in our phone call on May 3, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank is allowing false information to be provided on online banking. It is been happening for years. When I look at my credit journey through Chase bank online banking it says my credit score is almost 700 when that is a complete lie. I have emailed them multiple times to correct this information. I want them to correct this information they have a legally held my money and illegally portrayed a credit score that is not accurate, which is illegal and I want compensation for it. I wanted to be fixed. This is very misleading.

      Business Response

      Date: 05/03/2023

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 13 2023, I deposited 3 checks and 4 money orders amounting to about $7,000. At the end of February I realized the 7 checks have not been deposited so I told the bank to open a case, a month later the 3 checks were found but the 4 money orders werent. I talked to the manager who was in charge about this issue, he was very rude and irresponsible, he told us to just cancel the money orders but those cost $60 to do so, and they were lost by the bank so they should be held responsible.

      Business Response

      Date: 04/21/2023

      We responded to our customer's concerns in our phone call dated April 21, 2023. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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