We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,826 total complaints in the last 3 years.
    • 1,587 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of March 1st, we deposited money at the ATM of this chase bank, and then it malfunctioned and swallowed us $5300. Then we called the customer service of the bank as soon as possible. We also went to the bank the next day. The bank said it only found $1,000 and gave it a credit, and then made up a $4,300 order and told us to wait for news. Every time we went in, it took 10 working days to reply. A month passed with no progress, and they said they only found $1000 and another $4300 was not processed, then said to check the camera and reply us after 72 hours, and finally another week. Still haven't waited for any reply from them. We've been to the bank five or six times, back and forth. Until now, even when they said they found $1000, it was not in our account. We haven’t received a penny until now. It’s been more than a month, and their attitude is very perfunctory, saying that we have no choice but to wait. That's a lot of money for a big bank to treat its customers like this is very rubbish service

      Business Response

      Date: 04/17/2023

      We responded to our customer’s concerns in our phone
      call on April 17, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 04/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      I haven't received any calls and solutions from the bank, you just need to send me an email to tell me the final investigation results.  I can't stand your endless waiting 


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ****** **









       

      Customer Answer

      Date: 04/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ****** **







       


    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Criminals in India initiated an unauthorized wire transfer on my Chase Bank account on March 13, 2023. They stole $1,898.67. Chase charged me another $40 for the wire transfer bringing my total loss to $1,938.67.

      I discovered the theft on March 26 and immediately told Chase Bank. I also filed police reports with my local police and the FBI.

      Chase did not alert me to the theft which left me with almost no money in my account. This was AFTER I had previously expressed concerns to Chase about identity theft attempts on my account. I found out about the theft on my own when I routinely checked my account.

      Chase had no alert mechanisms in place to alert me to this theft. Chase refused to pay me any money for this loss (including their wire transfer fee, if you can imagine that). I am 83 years old and poor. My federal adjusted gross income was just above $7,000 in 2022. Chase has insurance and needs to pay me back. They did not alert me in any way of this theft even after I expressed concerns on previous occasions. They are so greedy that they even kept their $40 wire transfer fee.

      Chase Bank owes me $1,938.67.

      Business Response

      Date: 04/24/2023

      We responded to our customer’s concerns in our phone
      call on April 22, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a business - The Tradeshow Network - We bank with Chase - we have checks that go out and on one check made out to BTX Global Logistics (one of our suppliers) it was CASHED and SIGNED at another bank by a *************************? - DEFINATELY NOT the person that the check was written to.I was told by Chase to file a declaration of Unauthorized endorsement item which I did in December. After a month - I heard nothing and called my bank person. They claim they never received it even though I physically went into a branch office and had them do it. Regardless, I did it all again.Then they said after another month that I signed the form in two places that conflicted with each other and therefore had to redo the entire process again. Which I did - but not happy about it.Then in February they said they initiated a claim. Then I heard nothing.Then in March they sent a letter that they have not heard anything from the other bank and that if they don't in 90 days then they are closing the claim and my funds will NOT be recovered.THEY can not do that! I give them my business to have checks process in the manner they should - to whom and by whom. I have no clue what they are doing on the back end I dont know anyone at the other bank - and frankly not sure they are doing anything to fix this problem.This is a $8,775.30 check - which as a small business effects us greatly. If these things can not be fixed why does not everyone go out and falsely sign checks? There has to be some accountability.My small business can not survive if we can not feel comfortable that when we write a check to a certain company/person that it will be cashed correctly. We will go out of business if these type of things cant be fixed.

      Business Response

      Date: 04/25/2023

      We responded to our customers concerns in our phone call on April 24, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Did not receive a April 22nd letter - attached is the last letter I received which is not acceptable.  Just because they have not received a reply from the bank does not excuse them from resolving this.

      If the April 22nd letter says they can not get a hold of the bank then FIX THAT.  I certainly don't know who to contact and they can not just wash their hands of this - they are responsible for finding someone that can fix it.

       

      *****

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 06/23/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       They provided NO resolution.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 7/27/2022. A chase personal check was made out to ******** ************* on 07/23/2022 for the amount $3901.00. and was fraudulently cashed on 7/27/22 by a person not from ******** by name of ****************** using **** ** ******* according to Chase *********** A claim was generated since 09/2022 when the incident was made known by ********. Recently Chase stated that **** ** ******* has to refund me the stolen funds, but so far **** ** ******* refused to reimburse me of the funds illegally withdrawn.

      Business Response

      Date: 04/18/2023

      We responded to our customers concerns in our phone call on April 17, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.  

      Customer Answer

      Date: 05/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      My wife and I want our money back that was fraudulently taken. This case should not be closed until we receive that money. We did not  do anything wrong. We worked hard for this money and cannot afford to lose this money. I want to keep the case open until the funds are returned to our account.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 05/19/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle financed through CHASE was totaled out. I owe a balance of $19073, the check issued to CHASE from my insurance company was for $19197. The check was issued 02/13/23, date stamped for deposit by CHASE 02/21/23, cashed 03/06/23.
      It is now 04/05/23 and the check has not been applied to the balance of my loan. They have lost the check. I have called every week since 03/01/23 to inquire regarding this issue.
      An escalation has been made, they have stated they will contact me by 04/11/23 but that I am still supposed to make the monthly payments.

      The payment was made 02/13/23 and they lost said payment. Why am I responsible to pay it again? How is a late payment allowed to be reported to the credit bureau when a payment was already made, cashed, BUT wrongfully NOT applied to my account?

      Business Response

      Date: 04/17/2023

      We responded to our customer's concerns by
      phone on April 14, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was working for some lady 2 years ago I was 20 years old. she told me to make some powerpoint for her and she'll pay me 5000 but I couldn't believe it was true I make PowerPoint anyway and she told me she is sending 10,000 so I should send 5,000 donations I told her no send myself but she sends 10,000 to me anyway my dad told me to wait Two days before withdrawal because they bounced back sometimes. And it did bounce back I didn't even withdraw money and for the fee to pay for bounced back and a week later I saw my chase account wasn't working I went to the chase branch they told me my account has been banned for life because the money was sent to my account. Even though I has nothing to do with it and didn't even take out the money from there. I'm a student and because chase bank ban me it affects my credit score also no bank allowed me to open an account with them. Because chase ban my account I had an amazon credit card with them my account was closed they also charged me interest on a credit card because I didn't pay on time by the time I told them I have credit card with you too the account interest went up to 1,200

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the chase branch located on **** * ****** **** ****** ** ****** 11:33 am I went through the drive thru ATM to make a cash deposit of 1,350. The ATM took my money even showed me the correct amount to be deposited, when I accepted it the screen said processing deposit and kept spinning. 20 mins later I went to the lane with the call in button, told the representative that something was wrong with the machine. She advised me that she would reset the machine to wait for it so I could take my card out and retrieve my cash. After 45 mins nothing happened, it's hot outside and I have my 6 month old infant with me. I go back and press the call button and ask the representative about how much longer will it take, she replies she doesn't know and that there's nothing she can do she will not come outside because she does not service atms. She then sends me a yellow sticky note with a number in it to claims and tells me to call them and let them know what is going on and tell them to also cancel my card. That was so rude to me, she sees me sitting outside here with my baby in this heat and tells me what she will not do? How does that work? A situation going on live at your branch but I have to pick up the phone and speak to someone at a call center instead of you at the actual location fixing the issue.

      Business Response

      Date: 04/13/2023

      We responded to our customer’s concerns in our phone
      call on April 13, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 04/20/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** ********



       
       

    • Initial Complaint

      Date:04/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whomever this may concern:

      It has been brought to my attention that Chase has CONTINUED to engage in violating all my consumer rights to the point where it has gotten out of hand. I have undergone NUMEROUS of encounters with Chase at this point. I AM REQUESTING THAT CHASE SEND ME MY public and private accounting records in accordance with GAAP, and all other account records. BILLING STATEMENTS AND LETTERS IS NOT DOCUMENTARY EVIDENCE AND IS CONSIDERED FRAUDULENT DOCUMENTATION! AS A CONSUMER PER THE LAW WHAT YOU ALL DOING IS DEAD RIGHT FRAUD! I am giving you TEN DAYS TO send me all DOCUMENTARY EVIDENCE WHICH INCLUDES MY PUBLIC AND PRIVATE ACCOUNTING RECORDS OR I WILL SUBMIT IN THE FOLLOWING WHISTLEBLOWER FORMS TO THE IRS due to TAX FRAUD! Furthemore, YOU ALL CONSTANTLY HAVE HARASSED AND ABUSED ME BY CONTINUOUS CALLING MY PHONE. PER THE LAW, THIS IS A VIOLATION!

      PLEASE REVIEW THE ATTACHED WHISTLEBLOWER FORMS! I AM KEEPING ALL DOCUMENTATION AND RECORDING ALL EVIDENCE TO BUILD UP MY CASE FOR LITIGATION!

      THIS IS EASILY CONSIDERED A RACKETEERING CASE WHICH RESULTS UP TO IMPRISONMENT FOR 20 YEARS!

      DO NOT SEND ANY MORE STATEMENTS OR LETTERS, SEND ME MY PRIVATE AND PUBLIC ACCOUNTING RECORDS OR BLOCK, REMOVE, AND DELETE THIS ACCOUNT!

      ACCOUNT NUMBER:
      ************ ************ 

      Business Response

      Date: 04/17/2023

      We responded to our customer’s concerns in our letter dated April 17, 2023. To protect our customer’s privacy, we are not providing you with the
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:04/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      account number ********** ***** ******* **** * ******* *** *** *
      august 25,2015 - september 23,2015
      I would like to file identify thief on behave of my account i did not have any knowing that checks was deposited into my account I would like to this to be removed from the chex system
      please feel free to contact me ************

      Business Response

      Date: 04/17/2023

      We responded to our customer’s concerns in our phone
      call on April 17, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:04/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An unauthorized charge of $109.90 was made using my husbands debit card info at a store we have never been to. We reported the charge within the hour of noticing it (the day after the charge happened). We filed a police report and submitted proof we were never at the store. The bank has rejected our claim twice and claims the charge was authorized with a chip which is impossible because my husband has my debit card. Chase is insisting the charge was authorized with a chip but this type of fraud is occurring in our community. We feel Chase isnt acknowledging this. We believe the company is not only conducting themselves with terrible customer service, but also illegally not refunding our money per the *************** Transfer Act.

      Business Response

      Date: 04/30/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The company refuses to side with **, their customer, when we insist that our debit card WAS NOT used at this store. They are insisting the chip from our card was scanned at this store. This is impossible as the card was never out of possession to be used across town from where we lived. They are refusing to acknowledge that this type of fraud occurs in our community. Instead of siding with their customer and refunding our money that was stolen from **, they are refusing to help ** to keep money that to them is a drop of water in the ocean of money that Chase has. They have lost a customer with **. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 05/24/2023

      We responded to our customers concerns in our phone call on May 23, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.