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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,826 total complaints in the last 3 years.
    • 1,587 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiance filed a complaint with bbb but I guess I am supposed to because it is my account that was there. There is an issue with a check he had me deposit they closed my account for it and also then went and cashed the check and took money from it and kept the whole thing the reference number to his complaint is *********. Can you please help someone from. Executive office has called and spoken with my fiance and still I don't know what is going on.

      Business Response

      Date: 04/06/2023

      We responded to our customer’s concerns in our phone
      call on April 5, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently made a payment on online system. Clearly there was a payment made but the full amount did not come out. The checking account the funds where coming out of clearly are with the bank as well and I have attached a bank statement. The funds were there something happen where only the additional escrow amount came out. Chase has now reported a late payment on my credit and I have just got the run around to get this off my credit report since this does severely affect my score and future, I need to get this resolved asap. I have never had an issue with any other bank with this type of payment or matter except Chase so I would really like to get this resolved before I seek other matters

      Business Response

      Date: 04/13/2023

      We responded to our
      customer’s concerns during our conversation on April 11, 2023. To protect our customer’s privacy, we are
      not providing you with any details of our conversation.
      Our customer may use their discretion in sharing our response directly with
      you.

    • Initial Complaint

      Date:03/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not long ago all of my money from my account was stolen. There were multiple zelle and Apple Pay transactions that I did not do. I filed a claim with chase bank and was refunded my money after my claim until chase reversed the claim. I have been without my money for a long time and I am in need of this situation to be handled properly. I have facts and documents to prove that I did not perform the transactions I was charged for. I also provided chase bank with these transactions and my claim was still reversed so now I am out of my money. I am 78 years old and I am in need of help.

      Business Response

      Date: 05/11/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase blocked our incoming and outgoing transfers in the name of KYC(know your customer) for over 15 days which caused us significant harm in terms of time and money. Lots of vendors including chase mortgage charged us late fees and delinquent fees amounting over $700 and counting due to failure of automated payments linked to this account.
      we have been a chase customer for over 10 years and this is unacceptable customer service. Spoke to several people at chase and no one is ready to take responsibility over this.

      Business Response

      Date: 03/28/2023

      We responded to our customer’s concerns in our phone
      call on March 28, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29, 2023 at 10am, I went to the Chase Bank located at *** ****** ** ******* ** to deposit $6,900 in one hundred dollar bills into the drive up ATM. I placed the money in the ATM and as it was counting the money, the machine was making a "funny" noise. Instead of getting a requested receipt, I received a ticket. The ticket stated that the Transaction could not be completed at this time and to call the listed 1-800 number to check to see if the funds were received. I IMMEDIATELY called the number to report the issue. And a claim was made. I was told that the money was not going to be available and the issue could take 14 days to be resolved. On January 31, 2023, I received what I believed to be MY MONEY in my checking account in the amount of $6,900, the same amount I deposited two days earlier. March 1st my account was overdrawn by over $5,000. I IMMEDIATELY called Chase "Help" and they stated that they could not give me my money because upon review of the money in the ATM, there was only $1,690 and not $6,900. Therefore, they gave me the $1,690 and said I owed them the other $5,210. I drove to the same Chase Bank where I deposited the money. On this day, March 1, 2023, I observed and photographed the ATM to be in a NON-working status. I spoke to the branch manager, ** ***** for over an hour. The conversation was recorded. BRANCH MANAGER admits to the ATM having many issues. I then filed a claim with CFPB regarding this. After filing this claim, I went back to the bank with my spouse to withdraw our joint account funds. During that trip, I spoke with the **** ******** ** *******. The conversation was also recorded; he admitted to the ATM not working properly on a regular basis. He also stated that it could be the ATM vendor who took the money. They simply report the amount, but there is nothing saying what they are reporting is accurate. However, Chase will not look into this possibility nor will they admit their ATM does not operate properly.

      Business Response

      Date: 03/23/2023

      We responded to our customer’s concerns in our phone
      call on March 23, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was over drawn by a few transactions I was rightfully charged a fee another transaction hit my account for ****** cent for ******* I deposited ****** from my PayPal account to cover the transaction before I was charged another fee I was still charged another fee even though the deposit was made before the fee was charged chase refuses to return the one fee for the item paid before fee

      Business Response

      Date: 03/21/2023

      We responded to our customers concerns in our phone call on March 21, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all, I must tell you about my condition. I am a 65-year-old disabled woman. I have people taking care of me. I am doing my best by paying my credit cards on time to be sure that I have good credit. I can't do much except pay my bills. I also have a 43-year-old disabled son that learns at the age of a second grader.
      He has also had a lot of health problems and still does. It is just him and I. I have to take care of all his needs. I cannot walk but for a minute. I am in a wheelchair, but I can drive him to his appointments and his job. All of my family has passed away.
      First of all, Chase bank gave my banking information to a con person. They transferred my online banking to their computer. The con tried to withdraw all of my money out of our account, but I caught it by luck that day. Now, the other day I was locked out of online banking. I called Chase and they asked me no identifying questions. She gave me my ID, just like that and reset my password. I called Chase today about a credit card charge on our account. The girl told me that Chase wouldn't text me the information. I signed up to get texts for all charges over $1.00. She argued with me that it was a con text. I asked to speak to her manager as she didn't have the right information. She rudely transferred me back to the main menu where they said it was a half an hour wait. So, are we safe with Chase. I don't think that we are. Chase, can you train your customer service people to not be rude and protect our money? If you can't, we are going with ***** ***** again. Thank you

      Business Response

      Date: 03/30/2023

      We responded to our customer's concerns by
      phone on March 20, 2023. To protect our customer's privacy, we are not
      providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:03/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around February of 2022 I transferred $2000 from Chase bank to UW Credit Union but somewhere in the process someone from Chase Bank disputed the transfer. A few months later UW Credit Union sends me a letter saying the $2000 transfer was disputed and I now owe UW Credit Union $2000. I contacted Credit Union and Chase Bank both told me there was nothing I could do but pay the money back. After a year of trying to get all the information I could about what was going on and trying to get my money back, I submitted a complaint with a CFPB. They then referred me here. Along the line a complaint went through and Credit Union and Chase Bank both received it. Credit Union worked with me to set up times to talk and discuss what to do, on the other hand Chase Bank called me once during my class and didn't leave a message nor call from a returnable number. It was suggested that I resubmit a complaint. My Mom ******* ***** ended up paying off the debt and the banks left us with $2000 missing from both of us. After I paid off the debt Chase Bank deleted my account and made it impossible to get any information from them. They have been ridiculous, scummy, and unhelpful. I have been trying to get in contact with chase bank since the fraud occurred. I was guaranteed my money would be safe but evidently it was not.

      Business Response

      Date: 03/31/2023

      We responded to our customer's concerns in
      our letter dated March 31, 2023. To
      protect our customer's privacy, we are not providing you with a copy of our
      letter. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 28th I was at a merchant trying to pay a transaction my card kept getting denied even though I had zelle funds into account Had to pay with another card I then called the bank the agent said the online Dept that was going to help me was close they just needed to verify my zelle to call the next morning I called 3/1/23 and they transferred me about 5 times to different depts . Unable to tell me why I couldn’t use my debit card , then I went to a local branch to see if they could help me and the banker called a Dept and said my account was going to be close but no reason but they would send communication, till this day no communication sent had relationship with bank since it was first Chicago in 1996 , feel discriminated , and treated like no one could give an answer, the banker even told me she didn’t know didn’t make sense to her , gave me another number to call for loss prevention told me to call them maybe they can provide a better solution called them and again was told after holding over an hour we can’t help there is “no reason or comments why debit card close “ we can send a communication after research ! this is unbelievable how can a bank just do that to a 27 year old client relationship ,I deserve a solution on what happen exactly , this is unacceptable and definitely so sad to think that our primary bank that we referred so many family members and friends would do that to my account .

      Business Response

      Date: 04/04/2023

      We responded to our customer’s concerns in our phone
      call on April 3, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 04/28/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because never received a reason or a letter . 

       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      ***** *******









       

      Business Response

      Date: 05/16/2023

      We responded to
      our customer's concerns by letter on May 16, 2023. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:03/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase auto isn’t fulfilling the verbal agreement I had with them. To pay my loan in March. I have been attempting to pay it over and over and they’re not accepting my money. I had my identity stolen in December and I had to get caught up. I had 3 children left with me when their mother relapsed. I let chase know all of this, and now they won’t accept my money

      Business Response

      Date: 03/27/2023

      We responded to our customer’s concerns in our phone
      call on March 27, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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