Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase - Executive Office

  10 S Dearborn St Fl 15 Chicago, IL 60603-2324

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  JPMorgan Chase & Co.

  P. O. Box 1130 Ruston, LA 71273-1130

• 

  Chase Bank

  2301 East Colonial Drive Orlando, FL 32803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2023, my husband deposited 2 large checks that were a result of a lawsuit to our joint bank account. PRIOR TO DEPOSITING these 2 checks, we contacted Chase via phone to inquire whether these two checks -- that had multiple payees --could be deposited into our account without ANY ISSUES. We were informed on THREE separate occasions that it WOULD NOT be an issue. The checks could be deposited and would be placed on hold until all funds were released. My husband even took a copy of the check to the branch, spoke with ***************************** who assured him that as long as we were the last persons to sign the check that it would not be an issue. Unfortunately, the information provided by THREE different people @ Chase was INCORRECT.CHASE PLACED A HOLD on our account which includes money we already had in our account. WE ARE UNABLE TO ACCESS ANY OF OUR FUNDS!In addition, Chase has restricted access to my children's accounts WHO HAVE NOTHING TO DO WITH THIS SITUATION, and have placed a hold on their accounts as well, simply because they're linked to an account that I hold THAT HAS NOTHING TO DO WITH THE ACCOUNT the checks were deposited into. We immediately went back to the branch and spoke with ***************************** who attempted to get additional information but was basically given the same info we were given. He could not help us nor could he provide us access to our money. He informed us that he could escalate the issue -- and that's basically it.WE HAVE BEEN LEFT WITH NO MONEY and OUR KIDS MONIES HAVE BEEN RESTRICTED AS WELL. Chase FAILED to provide us with ACCURATE information robbing us of making an informed decision -- because had we known that our account would be restricted we would NOT have deposited the checks. The checks are from a legitimate lawsuit and the payees are family members who were all part of the lawsuit.

  Business Response

  Date: 03/24/2023

  We responded to our customers concerns in our letter dated March 24, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received any letter from ***************** Chase.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/06/2023

  We responded to our customers concerns in our phone call on April 6, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase bank dropped the ball regarding a wire fraud scam and is refusing to take responsibility and make things right. On 2/13/2023 I received a fraud alert text, just like ones I have received before. After responding no that I didn't attempt or authorize the charge I received a call from someone I later that night found out was actually an imposter. They impersonated a Chase bank representative, even sent me a one time passcode just like Chase does to verify my account. They then proceeded to tell me someone was attempting to wire $3,500 out of my account as we spoke. They walked me through steps that were supposed to reverse it but in reality it was sending it to the scammer. I even included "reversal" in the wire comments. They told me their supervisor was taking care of it to protect my funds and not to worry about the wire fee it would be refunded and that someone from the claim department would be following up with me that night. When I didn't get the call at promised time I called Chase myself that nite. The representative informed me that I had not spoken with anyone at Chase that day. They helped me to file the fraud claim. However, they were supposed to also transfer me to the wire team to submit the reversal, but they did not and advised I needed to wait 3 to 5 business days. I waited 3 days and when I called in to follow up that is when I was advised I should have been routed to the wire team to submit the reversal. A supervisor told me that wire reversals submitted the same day can be recovered but after that it was difficult and not guaranteed. Clearly since I waited the 3 days it was too late by that point. They still submitted the request but the receiving bank stated the funds were no longer available. I don't know the bank procedures and had I been properly advised I wouldn't even be in this situation and would already have my money back. Chase needs to give my money back. The receiving bank is obligated to return the stolen funds.

  Business Response

  Date: 03/24/2023

  We
  responded to our customer’s concerns in our letter dated March 29, 2023. To
  protect our customer’s privacy, we are not providing you with the details of
  our resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase closed my account said they were mailing out the money in my account never did. They also let me open a new account and i did a deposit on my daughters check and called them again and said they were mailing it out i never received anything. I keep calling chase for a resolution on the money on the account when they closed it and my daughters check and nothing has been resolved.

  Business Response

  Date: 04/06/2023

  We responded to our customer's concerns by letter on 4-6-2023. To protect our customer's privacy, we are not providing you with any
  details of our resolution. Our customer may use their discretion in sharing our
  response directly with you.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an ATM cash deposit at 5:36 pm on 3/6/2023 in the amount of $1,700.00 (17 $100 bills). /the ATM did not give me credit for the deposit but did emit a receipt telling me to call customer service, which I did immediately and filed a claim #**************** I was told a credit would usually be posted in about 2 hours. The next day I called as I had not received my credit and was told it could take 1-2 business days. Today I received an email telling me to call to provide additional information on my claim. I called and now I'm told this could take another 10 days to investigate! This is totally unacceptable! Now I'm being charged overdraft fees due to the deposit not being credited to my account, I was unable to make my credit card payment due (I've NEVER missed a payment) and this is now impacting my credit score and I'm being charged interest on top of everything else!!!!! This is causing me financial hardship and is NO way to treat your customers!!!!!!

  Business Response

  Date: 03/17/2023

  We responded to our customer's concerns by phone on March
  17, 2023. To protect our customer's privacy, we are not providing you with a
  copy of any details of our resolution. Our customer may use their
  discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i recived a check from insurance company in regards to my house being flooded everyone endorsed it and had me and my pregnant wife as well as one of the companies come down to bank branch whcih we did, the last party on the check is a bank and they couldnt seem to get through to them now chase is telling me they are closing my account & holding my money hostage this is supper unfair and inhuman that my house is under construicion and contracter is on hold yelling at me and ruining my reputation because chase decided to hold my money for no good reason please help me out here to get my bank or have it sent back to the insurance company so i can get a new check and pay for this

  Business Response

  Date: 03/24/2023

  We responded to our customer's concerns by letter on *********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   they did not help me whats so ever i gave them the documents showing what the check was for as they asked

  yet they still decided not to relesing my money to me or to the maker which is unnacceptiable 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/14/2023

  We responded to our customers concerns in our phone call on April 13, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  They did not help me whats so ever
  
   
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase Auto is reporting a 30 day late on my credit report due to a system error on their part and they refuse to correct it. On November 6, 2022, I made a phone payment for $924.61 for the October 16th payment. The payment was reversed by Chase system on the same date of payment which was November 6th. Chase did not notify me of a system error or missed payment. I did not learn of this error until I received a collection letter from Chase. I called and talked to a representative who was of no help so I went into a Chase Bank for help. The bank employee assisted me by calling the auto department. The representative he spoke with acknowledged that it was a system error. When he escalated it to his supervisor, the supervisor agreed to credit my account for the late payment charge but would not correct the misinformation being reported to the credit bureaus. I was told that I would have to go and get a letter from my banking institution stating that a transaction for $924.61 was never presented or declined. I went to my bank, they assessed my account and verified that no debit for $924.61 from Chase was presented or declined. My bank provided me a letter stating there was no record of a transaction. I supplied Chase Auto the letter from my bank with the supporting transaction summary and they still refuse to correct the inaccurate 30 day late that they are reporting.

  Business Response

  Date: 03/17/2023

  We responded to our customer's concerns in our
  letter dated March 17, 2023. To protect
  our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received coupon code from Chase for opening both checking and saving accounts and getting $600 bonus. Coupon code picture attached which clearly states $300 bonus after you open a Chase Total Checking account and set up direct deposit without a single word mentioning time frame - compared to the $200 bonus for saving account with the detailed timing requirement. I applied both and made the requirement direct deposit but never received the $300 bonus for checking account. I contacted customer service in January and I was told I should be able to get the bonus by 1/31/2023 but I got nothing. Then I visited local branch and reached out to customer service again and I was informed I am not getting the bonus because I did not make any direct deposits within 90 days of coupon enrollment that was as of 12/31/2022, which never mentions on the coupon I received. The information from Chase is misleading.

  Business Response

  Date: 03/16/2023

  We responded to our customer's concerns by phone on March 16, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email offering $600 for opening online checking and savings account. I opened account and tried to setup external wire to fund it was incorrectly flagged by Chase, after speaking to agent they suggested a mobile check deposit as an alternative to fund, i did that and it was flagged even though funds were withdrawn from my external account. Now Chase is holding my valid funds hostage due to their flawed fraud detection bureaucracy. Demanding I spend 2 hours + transporting to a branch to prove my identity, refusing to refund original payment to external account, refusing to mail me a check. This is the same external account that has been paying chase for many years. Ideally they would fix the fraud detection system, reinstate my account and $600 bonus, alternatively credit my deposit back via the bank it cane from or refund check to address on file.

  Business Response

  Date: 03/10/2023

  We responded to our customer's concerns by phone on March
  10, 2023. To protect our customer's privacy, we are not providing you with a
  copy of any details of our resolution. Our customer may use their
  discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Chase just confirmed what I stated, they are not going to return my funds. I believe they are using their "fraud detection" program as a means of illegally detaining my funds, requiring I jump through their hoops, and until I do so, refuse to return money deposited in good faith. I am not even sure if my money is FDIC insured as they clsoed my account while at the same time keep my funds.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two experiences at two different Chase branches in *******, CA on *** * ********** **. and *** * *** ***** *** *** ******** ** that employees were misrepresenting themselves as someone else.
  
  The assistant branch manager in ******* gave me her business card that read ***** *** and had a email address that states *********************. I had asked her to clarify who she is and she had called the police to arrest me and in addition had my checking account closed and credit card closed. I do not think it was necessary to go to this extreme. I would like Chase to give me a call and explain to me regarding this situation. This happened on January 27, 2023.
  
  In addition, the *** ******* branch had an employee that states he was *** ******* *** and he wasn't. This happened in December 2022.
  
  This is an not a trust worthy business to go banking at. I wonder if Chase has a habit of hiring individuals that misrepresent themselves and not also clarifying who they are and took extreme measures to deal with simple issues.
  
  Please have this business explain themselves to me.

  Business Response

  Date: 03/20/2023

  We responded
  to our customer's concerns by phone on March
  15, 2023. To protect our customer's privacy, we are not providing you with a
  copy of any details of our resolution. Our customer may use
  their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2023, I mobile deposited six money orders and one check into my Chase Business Account. One of the money orders in the amount was place on hold until March 3, 2023. On February 27, 2023, someone tried to send a payment to my Chase account via Zelle. The payment was rejected by Chase. I called Chase and was informed that my Chase Business Account was restricted. I asked what restricted meant and why. I was told restricted meant nothing could be into or out of my account. I was told the restriction was placed on February 22, 2023, but no one bothered to notify me. Not a text message, not a telephone call, not an email. Chase just restricted my account and didn't notify me. When I asked why it was restricted, I was told that one of the money orders I deposited was flagged as being altered and that I would have to go to a Chase branch to have the restriction lifted. In the meantime, I have pending payment hitting my Chase business account that were returned as Non-Sufficient Funds since my account was restricted by Chase. On February 28, 2023, I went to the Chase branch with the money order and had the restriction lifted on February 29, 2023. Now I am being charged $180 in Non-Sufficient Fund fees by the other financial institutions that had my payments returned to them because Chase restricted my Business Account and didn't notify me. Today, March 3, 2023, I called Chase and spoke with Jorge about getting reimbursed for the Non-Sufficient Fund fees I incurred because of the restriction Chase placed on my account without notifying me. Jorge informed me that Chase is not responsible for the fees I incurred from these other institutions and the Chase would not be reimbursing me. I told Jorge that if Chase did not reimburse me, I would be closing all my Chase accounts. Jorge was unfazed and again stated that Chase would not be reimbursing me.

  Business Response

  Date: 03/10/2023

  We responded to our customer's concerns by phone on March 10, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************