Business Profile
Banking Services
CitiThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Banking Services.
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,471 total complaints in the last 3 years.
- 2,530 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Citibank many times and stayed hours an hour, today 1 hour and 35 minutes, sorry keep waiting to expect time more than 30 minutes, I spoke with 2 customer service, I can't have access to my account, and I tried to use my debit card and I can't, Citibank very disrespectful, I can't use my bank account and I can't have refund about my money. every day I tried to contact, and someone does not help meBusiness Response
Date: 08/25/2022
Please accept this notice that we are
investigating the customer’s concerns. We will respond directly to the
customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/23/2022, I payed off the remainder of my Kawasaki citi credit card, being told in 4-5 weeks I will receive my letter in the mail stating my lien on the bike has been payed off. 5 weeks later I called only to find out they had sent it to the incorrect place and will be fixing the issues and I will send another. They did the same exact thing and sent it incorrectly. Upon requesting it again I was advised it would be 7-10 days due to it having to be re-mailed through another department. On the 10th day I called again because I did not receive the letter and asked for a manager. I was then advised it could take up to 14 days! 14 days later not and I still have not received my paperwork. To this point it has been over 7 weeks since the initial payoff. Every personal i speak to is telling me another story or only extending the grace period. This is getting out of hand and I need my letter now stating lien had been paid off so I can go pick up my certificate of origin that rightfully belongs to me. Thankyou.Business Response
Date: 08/25/2022
Please
accept this notice that we are investigating the customer’s concerns. We will
respond directly to the customer, if applicable, via phone, email, or mail
within 15 days.Initial Complaint
Date:08/24/2022
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2022, we made a payment with Citi and called asking them to allocate that payment to a balance transfer offer ending in May 2022; the APR would go from 0-22%. The next cycle, I noticed they misallocated the funds. The funds were put towards a fixed loan instead of the balance transfer and I was now accruing interest. ******* at the time refunded the interest charges and said they would allocate the payment to cover the expired balance transfer promotion. I noticed today, the balance in the expired balance transfer offer never changed and my account wasnt fixed like Citi promised. We did the right thing by paying off our balance transfer before the promotional APR expired. Citi is not doing the right thing to fix our account. We need assistance in this matter.Business Response
Date: 08/25/2022
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 09/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I need someone to call me on Monday, 9/12/22 from the executive team at citi
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 09/06/2023
Citi will no longer respond to the customer’s complaints as we consider the matter resolved.Customer Answer
Date: 09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:The matter has never been resolved because Citi has refused to contact me for over one year. There needs to be a way to address this. This is unacceptable for a bank.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Initial Complaint
Date:08/23/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** called asking if I made a purchase for ****** at a Sunoco I stated no I live in a rural ******** area and here they said it had been denied I received a bill with two charges from that business ****** each the business is in ************ ** I do not travel and I am the only who has access to my cardsBusiness Response
Date: 08/25/2022
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:08/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citi Dispute **************
I field a dispute on 6/14/2022 after a fraudulent transaction. Citi denied the dispute, requesting documents I already provided. I have called them to no avail. I’ve told them I’d like to begin arbitration and they refuse to provide the information of the arbitrator they are currently using.
I am making one final attempt to resolve this w citi before requesting arbitration.Business Response
Date: 08/24/2022
Please accept this notice that we are
investigating the customer’s concerns. We will respond directly to the
customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:08/23/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account and saving account got blocked and placed on the accounts after I deposited a check every time I called the fraud team when they transferred me to the deposit risk team. For the past week, I can't get ahold of anyone for the long wait time, checking account **** and saving account ****. My account phone number is ************. Please unblocks both accounts.Business Response
Date: 08/24/2022
Please accept this notice that we are
investigating the customer’s concerns. We will respond directly to the
customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 09/07/2022
Better Business Bureau:
I have reviewed the response made by the business about complaint ID# ******** and have determined that my complaint has NOT been resolved because:
My account is still blocked. Please unblock it and send me a replacement debit card *** *** ** *********** ************ *****
For the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
Business Response
Date: 09/27/2022
Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:08/23/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using my ********** credit card and I had 3 big credits that were refunded but they dont reflect my credit card statement which make no sense and no one at ********** will help meBusiness Response
Date: 08/23/2022
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:08/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a credit card with Citi Card, it now happens to be closed. However, I made a dispute with Citi Card in January 2022 for a charge of $1527.89 made on December 14, 2021 at Tropic Airpower while my card was still active. Citi card requested various documents from me for which I provided all that they asked and in a timely manner. I have proof of faxes to Citi card on January-June. To date, Citi card has still not resolved this dispute and has instead sent me to collections for this amount. I have made numerous phone calls and have attempted to talk to the dispute department probably more than 20 times, I continue to get transferred multiple times and then hung up on. Their customer service is the worst I have ever dealt with by far. I took notes regarding the last phone conversation I had with Citi card on 7/26/22 in which I spoke with the dispute dept. and was told that an investigator is working on a status update as of 7/21/22 and that I should receive a letter by mail within a week. It is now August 22, 2022 and the only mail correspondence I have received is a past due notice in which they do not even mention I have an ongoing dispute. I am requesting the full amount that is owed on the account $1527.89 along with interest and whatever fees they have tacked on as I did not receive the merchandise for the original transaction. I always paid my bills in full with Citicard on time ever since I became a customer, over three years ago. I have spent tens of thousands of dollars and always paid in full every month, but I refuse to pay for something that I did not receive. Citi card has dropped the ball in handling my dispute.Business Response
Date: 08/23/2022
Please
accept this notice that we are investigating the customer’s concerns. We will
respond directly to the customer, if applicable, via phone, email, or mail
within 15 days.Initial Complaint
Date:08/22/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* I have a Citi Rewards Card, the last digit ****.
* Made an overpayment of $390 on 7/29/2022 and contacted them for a credit refund on the same day.
* Called their customer service 4~5 times to see the status of my request but they are still holding my money.
* This service takes a few days at another bank, however, I have been waiting for 3 weeks so far.
* I was told that a refund check will be mailed to me within 7-10 days once it's approved. All their customer service says the same thing and the status have never changed.
* How many more days do I have to wait to get my own money?
* Please send me my overpayment of $390.00 immediately.Business Response
Date: 08/23/2022
Please
accept this notice that we are investigating the customer’s concerns. We will
respond directly to the customer, if applicable, via phone, email, or mail
within 15 days.Customer Answer
Date: 09/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *****
Initial Complaint
Date:08/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about August 18th or 17th they disabled my phone number to my account and put fraud warning on my Executive AA card. No fraud has been done and I only have access to my card and online account. They wanted my personal bank info or credit card from another bank to verify or call a relative with the same name. Me and my husband have several businesses and make 6 figures a year. This jas has happened on my other Citi card. I need this resolved, I tired of this happening and the customer service really did not want to helped on the call made this morning.Business Response
Date: 08/22/2022
Please accept this notice that we are
investigating the customer’s concerns. We will respond directly to the
customer, if applicable, via phone, email, or mail within 15 days.
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