Complaints

This profile includes complaints for Wanda Coach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wanda Coach

  103 Canal St New York, NY 10002

• 

  Wanda Coach

  3 Allen St New York, NY 10002

• 

  Wanda Coach

  3146 Chamblee Dunwoody Rd STE 102 Atlanta, GA 30341

• 

  Wanda Coach

  35 W 31st St New York, NY 10001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom boarded the Wanda Coach bus tonight from *********, ************** to ******** around 8:45pm tonight (bus ******). The bus took off before my mom could be seated, and the driver refused to allow my brother in law off the bus as he was attempting to assis my mom to her seat. Someone pulled the emergency breaks so that my brother in law could get off the bus, causing my mom to fall backwards, injuring her head, and back. The bus driver remained extremely rude to my brother in law as he tried to exit the bus, and the driver did not check on my mom after driving off. We followed the bus and were able to capture the licensed plate (********) and video of the driver. This companys blatant disregard for passenger safety is causing serious injuries and harm. We want a refund for our ticket.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket from ********, ******** to **. The Wanda Coach bus was scheduled to arrive at 1am. However, I called customer service at ****** to confirm the arrival of the bus. I was advised that the bus would arrive at 2am. There were no alerts sent to customers regarding this delay. At ******, I called customer service again. The representative advised thay the bus is still delayed and when asked about a discount, she said "NO" and hung up the phone. When the driver arrived, myself and other passengers asked what happened and he yelled at us and said it's not his fault. I told him all je had to do is say "Sorry". He then got loud and threatening, saying that he won't let us on the bus and that he can yell if he wants to. Please note, I'm a young woman, not even 120lbs and this driver was yelling, threatening and disorderly. He was also openly racist to another passenger of ******* ******** descent.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a ticket with cash. At **************************************** and I used there atm to withdraw $140 dollar to purchase a one way ticket from ******** to *******, ** the bus number 2013 broke do2n on highway I-20 the bus driver tried to fix the problem to the engine and was not successful. I first called wanda coach and they said they was unaware of the breakdown and other riders called as well. Waited another hour bus was still unable to move. It's was unsafe to be on I-20 as other big vehicles driving by the bus would rock side to side i was afraid it would tip over. I had to call someone and paid them $60 more dollars to get me home. When talking to the person from wanda coach she was very nasty with her words and disrespectful as if I was someone she know personally there was no I'm sorry we will try to get you to your destination safely and she said we don't do cash refund. The bus was very unclean and had a horrible ***** smell. I can't see how this company still able to drive with bus that are a hazardous. I want a full refund for poor services

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *************** Daughters name is ****** ********. I will upload photos of my bus ticket number with date and time.yesterday I was on my way to take my daughter to visit family in ********. My daughter is 10 months old. I have proof of my ticket for me and my daughter that I paid full price for I have proof of me getting to the bus stop *************************************************************************************** the rain. He pulled in the parking spot and pulled out. Didnt wait for us. I have been trying to contact Wanda Coach over the phone. They have not been answering, the night I got home I spoke to a lady. Shes telling me I have to pay a $20 rescheduling fee when I was there on time which again I have proof for I would like And I would like to make a complaint.

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bus delayed for over 8to nine hours. Cold weather. No communication after 10:30 pm. Still no bus at all. Unbelievable!!!!

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a bus to ******** with my boyfriend to see my dad, and the bus was filthy the toilet didnt work nor did the ac. I contacted the company to see if we could switch buses because my boyfriend has health problems and doesnt do well with heat. The company informed me that they cant switch buses and we cant transfer. So I had to stop at a rest stop and get him a fan and bottles of water to help cool him this is absolutely ridiculous & disgusting. I wanted to transfer or at least get some kind of help or credit for our return trip back home and this company cant even do that!! The bus shouldnt even be in service because they know of these issues

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this claim on behalf of my mother *****************************. She purchased bus ticket for passage from ******** to *************, with a schedule departing time of 8pm on 02/12/2024.As requested by the company, we arrived at the departing location of ****************************************************************** 30 minutes prior to the departure time.The bus we chartered arrive at 8:04:24pm (as seen in photo 3). We exited out vehicle and began to approach the bus. The bus departed at 08:04:44pm right in front of us (as seen in photo 5). We attempted to flag the bus down as it left, but the driver proceeded to leave. The driver never even took his foot off of the brake to open the door.We contacted Wanda Coach at 08:07pm to inform them that their driver left us without notice or cause. The customer representative (******) was extremely impolite and dismissive and stated that we would either have to call back in the morning for resolution or wait 3 hours for the next bus to arrive at 11pm. I asked if they could contact the Bus Driver and have him return, as he just left and wouldn't be very far away. ****** decline and said they have no way of communicating with their drivers. I requested to speak with a manager or supervisor, a request which ****** refused. Instead stating that she would contact the manager for a refund, however this isn't a viable solution as my mother still needs to get to ** for a funeral. Left w/no other option we decided to wait until 11 for the next bus. My mother called the company again at 10 to confirm that the bus was coming at 11, and received an affirmation from a rep named ********. The time now is 11:15pm, no bus. We called the company to check on the status and was told that the company cancelled the 11pm bus.We didn't receive any notification of cancellation AT ALL. When ask why no notification was given, the new rep we were speaking exhaled in annoyance and hung up the phone, leaving us stranded with no resolution and no trip.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday December 17, 2023 I purchased a one way bus ticket from Wanda coach bus company for the amount of ****** for myself from ******* ******* to *************, for departure Tuesday December 19, 2023 at 1:30pm. Upon arrival to the pick up location the bus was already leaving at 1:25pm and I was left behind to catch the next bus which was set to depart at 4pm, but was told by a Wanda coach employee that I would have to pay $15 extra to board because I missed the first bus. Upon boarding the 4pm bus I noticed a strong stench on urine and ***** On the bus there is a bathroom and the toilet was filled to the brim with urine, ***** and I dont know what else just splashing around. The bus itself was very dusty and dirty and has no air circulation to let out the bad air. Also this company transports cigarettes from ******* and along the route to *** and forces customers on the bus to go inside gas stations and buy cartons of cigarettes to sell in ***. They will push the cash in your hand and tell you how many cartons to get. Also they transport fresh seafood in the same under carrier that we have to put luggage. I am asking that this company be investigated for transporting illegal stuff, safety and health concerns also I am asking to have the buses sanitized and inspected including the bathroom before each trip. Also to make sure every person is accounted for before leaving after each break stop. Because they leave people if they dont get back on the bus whenever the driver is ready and they will leave people in states they probably never even been in before which isnt safe. Pls investigate this company that are doing a lot of shady stuff because they know its hard to make complaints against them so they do whatever and treat customers however which isnt right and definitely not professional.

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Wanda Coach regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday ,November 11 , 2023 I purchased a ticket from 103 ******** ********,** to *******************************************************. I was too leave at 10:00pm and arrive at 11:30am Sunday November 12,2023. Never made it to my stop the driver was running behind and I was the only passenger going to ********. The driver turned around in ******** ,**, never arriving at the ******** location. He proceeded to drive to ******* ** when asked why he didnt go to my stop he told me I needed a transfer.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2023 I purchased a ticket from Wanda coach bus company to depart on Friday October 27, 2023 at 8:10pm. The pick up location is *******************************************************************. The bus never showed up at the pick Up time. I started to get worried so I went online looking for information to get in contact with the bus company. I wasnt successful in that. I saw a guy standing around and I asked him where is he going. He told me hes also going to *******. He did tell that the bus always comes late and he should be there at 9:10. I felt a relief because I thought I did something wrong on my end. The bus pulled up at 9:12pm. I walked to the bus I put my bags under the carrier, the bus driver told me to show him my ticket I did. Once I did that he told me to take my bag off the bus and that I could board the bus. The driver could not speak English at all. So it was very difficult to communicate with him about what was taking place. He shut the door in my face a drove off. I emailed the people and the next day they actually called me. They did offer to reschedule the trip but what I needed it for was to late. I was suppose to help my mom dealing with something medical that was very important. I was suppose to arrive the following day at around 8 in the morning. It was imperative for me to be there and the bus driver took that away from me. My mom had no choice but to leave because she couldnt wait on me. It was a very important medical procedure she was heading to. The company been emailing me back and forth and I really just want my money back. This company isnt reliable. They have these strict rules in place for not getting a refund but this was there fault. I was at the bus since 7:15. I was on time because I didnt want to risk missing the bus. I ended up getting a Lyft back home. My whole day was wasted for nothing.