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NFL Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased NFL sunday ticket after looking at the games that i would be able to watch just by purchasing the sunday ticket only. So i went ahead and purchased the sunday ticket. Turns out they hid that you also have to purchase the ********** base plan in order to watch any game at all. Its an entire scam and now i cant get a refund and the terms say i cant even cancel the membership which seems extremely scammy and highly illegal

      Customer Answer

      Date: 01/11/2025

      Better Business Bureau:

      At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID ********.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to NFL Plus they double billed me and I could not get the football game in. I canceled my subscription but they still double billed me and charged me on two accounts for a total of $14.68

      Business Response

      Date: 12/18/2024

      Hi *****,

      Apologies you could not get your NFL+ game.

      Using your email ****************************, we were able to locate an NFL+ purchase from Dec 15th for $6.99.

      We have refunded that back to you.  We did not see any double charges though, did you use another email address when signing up for NFL+?

      If so, let us know any other email addresses you might have used on ************************ and we can search those for subscriptions.

      The $6.99 should be back to you in 3 to 5 business days.

      Let us know any other email addresses you might have used on ************************ or with NFL+,

      NFL Support

    • Initial Complaint

      Date:12/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had purchased NFL+ Premium through my Amazon fire stick today and logged into my NFL account low and behold I got charged but didn't actually receive the service so I got charged for the subscription and didn't receive the service/subscription so I deleted my account and would like a refund cause that's just ridiculous

      Business Response

      Date: 12/18/2024

      Hi ******,

      Apologies you couldn't get your content on NFL+.

      We could not locate your account using your name, do you happen to know what email address you signed up with an NFL+ subscription?

      If you can provide any email addresses you might have used, we can try to locate your subscription.

      Once located we can work on refunding that back to you.

      Apologies for the inconvenience, let us know,

      NFL Support

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not cancel my account

      Customer Answer

      Date: 01/11/2025

      At this time, I have been contacted directly by NFL Enterprises, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      I was hoping to get refund. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *** *****

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID ********.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordeed the NFL channel on December 6th thinkng Id be able to watch a football game. I found out a few moments later that I indeed could not watch the game on the NFL app/ stream, UNLESS you have a cable service! I immediately tried to reach out to ************************, NONE of the phone numbers work! The email bounced back and another one I never got a reply from.I tried to log into my account but forgot my password. I kept waiting for the code to be sent to my email, and it NEVER came. No it was not in SPAM or JUNK. I did get the email stating I changed to the ***** plan when I thought thats what I needed to watch the Buffalo game. I want my money back! It was falsely advertosed AND then I cant even cancel! RIDICULOUS!

      Business Response

      Date: 01/06/2025

      Hi *********,

      Apologies you couldn't get NFL+ access working.

      We couldn't locate your subscription under *****************************, ***********************************.

      When searching your name we did find the email address: **************************************.

      The subscription was under there which was likely cause the errors if you were signing in with the other two emails.

      We have cancelled your subscription and refunded you for December.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Apologies again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 01/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* ******



       

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NFL plus charged my credit card on 9/5/24. AS of today 12/9/24, they still have not provided me a plan. so i have been charged to access there services but they fail (and continue to fail) to actually provide me with the service. They hide from the public, the actual support email address. It took calling the league office and raising h*** to get an new email address. but that hasn't helped either.The league office gives double talk and the transfer me to a customer complaint line

      Business Response

      Date: 12/11/2024

      Hi ****,

      Apologies for the inconvenience.

      Checking our records it looks like we refunded that charge on October 15th.

      Your bank initiated a chargeback, and it appears to still be there.

      To clear that you just need to contact your bank, apologies again for the inconvenience.

      Please let us know if they come back with anything else,

      NFL Support

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I spoke to ******** disputes **** and they confirmed that ************************ did NOT issue any such credit. On 10/15 or on any other day. i have attached an excerpt from my December credit card sttement where ******** reinstated the charge for $99.99. ************************ still owes me the refund.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ******




       

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have an nfl account with ******************** plus and can't watch on my tv

      Business Response

      Date: 12/26/2024

      Hi ******,

      Apologies you were unable to get your NFL+ content.

      What email did you use to sign up for NFL+?  We need your email address to locate the subscription.

      Once we find the subscription, we can work on refunding it back to you.

      Please let us know any email addresses you might have used when signing up for NFL+.

      NFL Support

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the NFL+ subscription for $6.99 in August 2024, I have been trying to cancel my subscription since Oct 2024. They have no phone contact and I have sent them several emails to cancel subscription but they continue to charge me $6.99 every month. I don't know what else to do. Please make them cancel my subscription and quit charging me. Thank you, ***** ******

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to NFL+Premium but have not been able to watch any games, it continually asks me to subscribe as if I hadn't already paid! I followed every tech suggestion offered and have had several support tickets opened.Even then the email responses are auto-generated and simply repeat the tech suggestions. I've tried to request a refund, and that doesn't work either.

      Business Response

      Date: 11/20/2024

      Hi *****,

      Apologies you had issues accessing NFL+ content.

      Looking into your account it didn't appear that anything was wrong, so we aren't exactly sure what was causing the error.

      We have refunded your subscription and cancelled any future transactions.

      Please allow 3 to 7 business days for that to appear in your account.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 11/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously had a NFL+ SUBSCRIPTION last year and wasn't satisfied with the product so wanted to cancel before this year was charged. I couldn't get into my account to cancel as you can see in one image it kept saying I didnt have an account! that was September 5th the day before the subscription renewed. Since I couldn't get in I tried to contact via a ticket no response. 1230am September 6th they charge me for the subscription as I was unable to access my account to cancel. I woke up that morning and was able to magically log in sept 6th 8:30 am to cancel subscription. I tried to dispute with bank, they said Contact NFL+ and NFL+ said it was too far out to refund . I explained to them they are impossible to get ahold of,hence the bank dispute day of charge . They then finally agreed to refund me 10/31 said 5 business days for refund. Guess what never showed. They stopped replying to emails and I've put in 6-8 more tickets all have been ignored. I can't reach anyone. I want my money back. It's absolutely scamming if their site wouldn't let me in to cancel says no account then hours later charges me and I can magically access account but then they say oh didn't cancel in time. I haven't used the service and will never again .

      Customer Answer

      Date: 12/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID ********.

      Sincerely,

      **** *****

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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