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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an NFL Sunday ticket student account on 11/10/24. My credit card was charged, but I never received a confirmation email. After a phone call and an online chat with the company, no one was able to help me access my account. Im not sure how else to receive what I purchased.

      Business Response

      Date: 11/13/2024

      Hi ********,

      Apologies you had issues with NFL Sunday Ticket.

      You have reached ************************'s support for issues with NFL+.

      NFL Sunday Ticket is a YoutubeTV product and unfortunately they would be the ones with your account/subscription and billing information.

      **********************************************************

      Please reach out to the support above for refunds with NFL Sunday Ticket.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 11/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *******



       

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a monthly subscription to NFL+ that I intended to cancel on 11/3/2024. I accidentally clicked the wrong button and signed up for a yearly renewal. I immediately cancelled the subscription (within minutes), but they still intend to charge me for the year. I have tried repeatedly to contact someone from NFL support since and I cannot even get an email response from them. I feel this is unfair that they can charge me over $100 for ONE CLICK on their website, but now I can speak with no one to try and explain myself or get any sort of resolution. This is clearly just a way to scam people out of their money. It was literally minutes after I made the mistake that I was trying to contact them. Their chat bot is exactly that, just a bot that takes your round and round in circles with no answer. Then when I "submit a ticket" I get a generic email with a canned response about how they are "looking into my complaint". I do not feel this email comes from a human being at all. I have responded to that email multiple time for an update and have not received a single word back. This is some of the worst customer service I have even been a witness to.

      Business Response

      Date: 11/13/2024

      Hi *****,

      Apologies for the inconvenience in accessing your NFL+ account.

      In checking ********************************* for subscriptions, we didn't see any purchases.

      Did you ever use another email address on ************************ or NFL Fantasy?  Or use a Apple Private Relay email address?

      If you can let us know any email addresses you might have used on ************************, we can check those for the subscription.

      Once we locate the subscription we can work on refunding it back to you.

      Sorry again for the inconvenience, 

      NFL Support

       

      Customer Answer

      Date: 11/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Im sorry. I signed up for NFL+ using an alternate email address. ********************* You will find my account under that email address. Thank You

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** * ******




       

      Business Response

      Date: 11/17/2024

      Hi *****,

      Thanks so much for providing that second email.

      We were able to locate the subscription under that email address and we have refunded it back.

      It looks like the refund was started on 11/16, it can sometimes take 3 to 5 business days for that to appear in your account.

      Let us know if you don't see any refund after that time and apologies for the inconvenience.

      NFL Support

      Customer Answer

      Date: 11/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I would like to sincerely thank you for looking into this. I am confident the business would have resolved this had you not been brought in to help. 

      Sincerely,

      ***** * ******



       

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on September 5, 2024, my subscription to NFL+ Premium on ************************ was automatically renewed, and I was charged $99.99. Since then, I have not been able to access any of the content that said subscription is supposed to provide. ************************ has no help desk where you can speak to a live person. ALL communication is via email or automated chat responses on website. I have gone back and forth via email trying every "solution" that they suggested I try. All of my troubleshooting efforts would ultimately end with some kind of error saying that I was not subscribed or that my username was tied to an account that did not have a password. Obviously, some thing is very wrong on their end, but all of my attempts to escalate would usually end with their stating obvious troubleshooting measures such as: "close your browser", "clear your cookies", "reset your password" .etc. I tried everything they suggested. Nothing worked. I have also asked for a refund, since they cannot figure out the issue, but they never acknowledge those parts of my emails. I am attaching files for reference, and I can provide a screenshot of my bank account showing the charge, if necessary. Here are the ticket #'s I have submitted: *******, *******, *******, *******. I honestly cannot believe that a multi-billion dollar corporation like the NFL does not have a legitimate help desk. Would really appreciate any assistance that you could provide! Thanks!

      Business Response

      Date: 11/13/2024

      Hi *******,

      Apologies you had issues accessing content after being renewed.

      We have refunded the account associated with email address ****************************.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for any inconvenience,

      NFL Support

      Customer Answer

      Date: 11/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ****



       

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't talk to an agent, or submit a ticket in any fashion to resolve my issue with this service. I only get their chat bot which does not facilitate actual creating a support ticket. This is unacceptable as a paying customer. I need support with their service to actually watch what I pay for

      Business Response

      Date: 11/07/2024

      Hi *******,

      Apologies you had issues accessing your NFL+ Premium account.

      Looking into your account, we didn't see any subscription purchases under ******************************************.

      Did you use any other email addresses on ************************, or an Apple Private Relay Email email address?

      Let us know if you have used any other email addresses on ************************ and we can check those for the subscription.

      As soon as we locate the subscription we can work on refunding it to you.

      Apologies for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:11/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Part of the NFL+ subscription package includes full-game replays of each NFL game. I have been finding that the game replays are missing large portions of the game. For example, when watching the game between the *************** and the ************** on 11/3/2024, the replay went to a commercial break at about the 13:30 minute **** in the first quarter. When the commercials ended, the time left in the first quarter was only about 5:30. One half of an entire quarter is missing from the replay. The site lists no email or phone number to contact about problems like this.

      Business Response

      Date: 11/07/2024

      Hi ****,

      Apologies you are having issues with the video replay.

      We investigated the time marks you referenced while watching the Falcons - Cowboys, full replay, we did not see any **** around 13:30 of the first quarter.

      We are using a laptop chrome browser to view this game.  The full replay might have also had that error at a time, but if so, it has been fixed.  Is it possible you were on the condensed version?

      Also we did not see a NFL+ Premium subscription under ****************************, did you use another email address to purchase NFL+?

      Let us know if that video issue has been resolved on your end.

      Apologies for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:10/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $106.29 for NFL plus premium on 9/5/24. I cancelled renewal on 9/5/24 and was to have access till 9/4/25. My account currently says that I have no subscription and cannot access my subscription. I cannot resolve this issue through the support access. Theres no number to contact a support representative to address this issue.

      Business Response

      Date: 10/30/2024

      Hi ******,

      Apologies you were unable to access NFL+ content.

      It looks like the NFL+ Annual subscription purchase was refunded back to your account on, or a few days after, 10/18/24.

      This is why you do not currently have access through Sept 2025.

      Please let us know if you can locate that refund.

      Apologies again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/19/24 I was charged $14.99 for an auto-renewal NFL+ Membership that I could not turn off due to technical difficulties on the website. I reached out to NFL support and sent numerous emails with only auto-generated emails from ********. I would like a refund of $14.99 as I have not used the services after my free trial on 10/19 ended. Please advise. Thank you.

      Business Response

      Date: 10/25/2024

      Hi ****,

      Apologies you were unable to cancel your NFL+ subscription.

      We have cancelled that subscription and refunded your purchase.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry for any inconvenience,

      NFL Support

      Customer Answer

      Date: 10/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *****



       

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased annual subscription, was not able to use it. Companies customer service system made it so that you were not able to talk to anyone to recieve a refund like it states in the terms of service. When I was finally able to make contact I was told that it was not able to be issued. All steps were followed, called phone number and did virtual chat that would never give you a representative option.

      Business Response

      Date: 10/24/2024

      Hi *****,

      Apologies you were unable to get content on NFL+.

      We have refunded the $49.99 back to your account.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** **************



       

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NFL Sunday Tickets claim is you can watch ALL out of market games. I live out of market for the Chiefs. The Chiefs are rarely on NFL Sunday Ticket and they instead try to upsell me more with ******************* This is a bait and switch and a scam.

      Business Response

      Date: 10/23/2024

      Hi *******,

      Apologies you had trouble getting your game.

      NFL Sunday Ticket is a YouTubeTV product, you've reached the ************************'s center for help with NFL+ subscriptions.

      Sorry for the inconvenience, but you're looking for this customer servicer center in regards to ********************************************* refunds:

      ************************************************************************

      Apologies again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my NFL+ subscription prior to my renewal date. My account was still charged, but then they removed the access. I have contacted NFL support multiple times seeking either a refund or to regain the access to my account. I either want the access I paid for or I would like a refund. It has been several weeks and we're nearly halfway through the season.

      Business Response

      Date: 10/21/2024

      Hi ****,

      Sorry you were unable to access your NFL+ subscription.

      Looking into your account, ***** manages all your billing and subscription information, unfortunately you'll need to reach out to them for a refund.

      They should refund at least one of the purchases on Sept 4 or 5th.

      Apologies we can not help beyond that.

      Sorry again for the inconvenience, 

      NFL Support

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hello, I think this is the confusion.  You mentioned my subscription was tied to apple.  Last year, my apple account was merged with my account at ******************.  I do not have an active NFL subscription on my apple account.  Further, the billing entity on my charge on September 4th was not apple.  

      Can you tell me what the username is that is associated with my account?  Specifically, if I've paid for this subscription, how do I access NFL+.  I believe that when my accounts were merged last year, I was double charged as a result.  With my apple account now deactivated, I should be able to at least log in using my email account.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **




       

      Business Response

      Date: 10/24/2024

      Hi ****,

      ***** has your account listed as terminated.

      Please see the attached, we do not have billing information from ***** regarding your account.

      If you wish to let us know all emails you've use on ************************ we can check to see if any subscriptions are under those accounts.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 11/08/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      Hello, I'm emaiing in resposne to a claim that was closed out - ref id:  # ********  .the business (the NFL) did not satisfy the complaint.  They referred me to apple, who they said was managing payments for my subscription, but this is not the case.  I could explain this to the business, but they will not call me or let me speak to someone directly.  This is should be a very simple issue to resolve.  I will restate the circumstances:
       
      1. I had two NFL Plus subscriptions.  One was paid via my CC (ending in ****) and one was managed via apple pay.
      2. The NFL merged those two accounts under one email address
      3. This year I tried to cancel all accounts.  i successfully cancelled the apple recurring payment.
      4. The NFL thinks that apple is managing my subscription, which would have renewed on 9/21.  But I cancelled that.
      5. The NFL separately charged me $113 on September 5th via transaction ID: **********
      6. The NFL says that apple charged me, but I have confirmed with apple this is not the case.  Further, the payment does not show as an apple billing payment, but the charge is coming from NFL directly
      7.  I don't even care, I just want to be able to log in and use the system, but they won't even provide my username and password for the account.
       
      I really just need them to give me a call or to give me username credentials.
       
      -Sean 



      Sincerely,



      **** *****
       







       

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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