Business Associations
NFL Enterprises, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 416 total complaints in the last 3 years.
- 124 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-$84.79 paid to **** for full access to football games for 1 year on September 2, 2022 -September 18, 2022: Ravens vs Dolphins cannot be viewed on a television and a notice appears saying it can only be seen on a phone or Tablet, however when attempting to view the game from a phone the same message appears and it cannot be watched. -There is no way to contact support through the app to get the issue fixed. They only have a small list of Frequently Asked Questions which are unhelpful, even though the tab is labeled "FAQ and Customer Service"with no actual way to recieve customer serviceBusiness Response
Date: 09/20/2022
This user, ******************* signed up for a free trial August 24 through their Android. It looks like they cancelled this service before payment was ever taken. We do not see they were charged.
If they were charged, they made the purchase through Android and the ****** Play store, so a refund would need to be sought through that app store.Customer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:*** claims that I cancelled the service before any payment went through, but that is false. I have bank records showing payment to *** for the service, and beyond that my ***+ account is still active. There is no way to reach any kind of customer service which is unacceptable for a service such as this. Their claims in the response are 100% false and can easily be proven false with proof of payment and they did not address any of the issues that I raised.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business Response
Date: 10/12/2022
We are unable to find a subscriber account for this user, as it appears that they cancelled during the free trial period. Attached is a screen shot of *****'s account, showing that no payment was processed. If this user has a reciept or something from the Google App/ Play Store, it would be helpful for us to troubleshoot. The image that was provided is the 'watch options' screen, so it does not give us the information we need.Initial Complaint
Date:09/16/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website states:"Your Game. On the Go. **** gives you the freedom to watch LIVE local & primetime Regular Season and Postseason games on the go on your phone or tablet. With **** Premium, you can watch football on your schedule with full and condensed replays of every game."This is a 7 day free trial and then it's a monthly package or $29.99/year. I purchased for the year. It worked great for the first couple of games and then it turned to c*** It wanted me to sign in with a tv provider, which I do not have and never had when it worked great. Nowhere in the **** area does it state I need a TV provider. I paid **** to watch the games. Not only is that the issue, but my Thursday night game was unable for watching. Only audio was available. Again, according to their site, I'm supposed to be able to watch every game. I searched for contact information on the app, and there is none. I did a ****** search and all contact information that came up was not valid. I am wanting to company to explain their false advertisement. Are there bugs in the system that need worked out? I would like the company to either fix their website issues or refund my money as services that I paid for do not exist.Business Response
Date: 09/19/2022
This user, ******************** stated that they were able to access the first few games, but no games have worked during the regular season. The reason for this is that out of market preseason games are available in ***** but not regular season games. Only local and prime time regular season games are available. This is clear in the marketing language and terms and conditions.
We are sorry for the confusion, and have cancelled the subscription and refunded the user $29.99.
Customer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.That was not the full reason for my complaint. I had stated it was needing me to sign in with a TV provider. I had asked that someone with the company contact me to discuss both issues and a refund be the last resort. Instead they only read half of what I submitted and refunded me without attempting to resolve it first. I will accept and find another business with better customer service.
Sincerely,
*************************
Initial Complaint
Date:09/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased *** season tickets. I was to receive a free ***+ Premium subscription with it. There was no explanations as to how, so while trying to redeem it on my own, I was charged $39.99 for the yearly subscription instead of receiving it for free. This was an error on ***s behalf. they are refusing to issue a refund even though I have successfully redeemed my free subscription as of 9/10/22. I need a full refund for this subscription as it was charged in error outside of my controlBusiness Response
Date: 09/14/2022
This user, *********************** signed up for **** (not Premium) through Apple on August 4th,on August 10th the free trial ended and they were charged $29.99. The user made the purchase through iTunes, and therefore this user would have to go through iTunes for a refund.
It doesnt appear they tried to redeem a coupon code for Season Ticket Complimentary **** Premium. If they wish to try the code again it would work as it hasnt been redeemed and if it doesnt work, the Club they got the code from would be able to assist them in getting another code.Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:We absolutely DID accept the free promotion for **** premium we accepted our offer using my wifes email because that is what our season ticket rep told us to do. We used ***********************
We signed up for **** through iTunes because there was very little direction on how to redeem the premium subscription that is included with a season ticket purchase. This is such an enormous lack of empathy and basic understanding on the part of your company. Do the right thing and refund my original subscription. I will not be accepting any other solution as it was a fault of your completely opaque redemption process and difficult site/app navigation
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business Response
Date: 10/14/2022
It appears that a season ticket member coupon was properly redeemed for the e-mail, ***********************. This user should be able to access **** through that account.
The email, *********************** also has an account for ****. This **** account was purchased through iTunes, so any refund for that purchase would have to be made through iTunes.
Please let us know if this helps or if there are further questions/concerns.
Initial Complaint
Date:09/12/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought **** before preseason because I am a cord cutter and want to watch *** games on Sunday, especially the New Orleans Saints. I have yet to WATCH a Saints Game. When I try to watch, I am prompted to link with my TV provider. I DO NOT HAVE CABLE!!! so I have no provider. In their advertising they mention nothing of this. I can't get my money back now, and I can only watch games ONCE THEY'RE OVER! NOT what I signed up for. I bet I'm not the only one with this complaint.Business Response
Date: 09/13/2022
This user, ****************************************,had issues accessing Pre-Season Saints games, during the Pre-Season in-market games were blacked out due to local broadcasting rules, prompting her to use her cable credentials. This is why she was unable to see the game.
During the regular season, this will change and the Saints games will be available using **** in that ********* market. However, we have refunded this user's August 20th payment of $79.99 for the **** Premium Annual subscription.Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:09/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not allowed to watch game on my phone as an **** subscriber. **** is advertises this feature as part of the deal.Business Response
Date: 09/13/2022
This user purchased **** Premium through Roku on August 5 and August 9. They should be able to watch games on their mobile device with this type of subscription. They can reach out to our support center here ******************************** for troubleshooting.
Any refund will need to be processed by Roku: **********************************Initial Complaint
Date:09/09/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to a free promotion for **** and tried to cancel (as of today, 9/9). The link to manage subscriptions on their app and their ****** link both are broken. I used Chrome, edge and Firefox (regular and incognito). I used Mobile Browsers as well. I believe this is intentionally broken to charge people. If you look online, there are thousands of complaints. People try calling *** Shop and ***, there is no number or Email or customer service for ****. Again, I believe this is intentional. I spent hours looking. Please assist in stopping this predatory business model. I have taught coding and Data Science for years. I know when you read the attachment it says "client side error". Again, I used 6 different browsers and cleared cache and incognito mode. I truly feel this is a predatory practice as this has happened thousands of others.Business Response
Date: 09/13/2022
This user ********************* signed up for a free trial on 9/9/22. Its a monthly subscription through the ****** Android store. He hasnt been charged yet. Were happy to help them troubleshoot the issues: ********************************
If the user wishes to cancel before they are charged they will have to go through the ****** Store as thats where the purchase was made. ***********************************************************
*Initial Complaint
Date:09/08/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent an email as a season ticket holder to the 49ers that my season tickets get me a free subscription to **** for the year. There was a code to place to get the subscription with a link. In august I clicked the link and placed the info in my phone. My phone glitched and I was charged on my credit card for **** dollars. Immediately tried to cancel, filed a complaint and called my Credit card company. They said they would look into it. The *** plus customer service never responded and I am still being charged ****. I need an immediate refund as it was supposed to be free. I still have the email with that info.Business Response
Date: 09/16/2022
This user, ************************* successfully redeemed the Season Ticket Coupon Code. There is a brief purchase screen that appears when entering the promo code that the user is being charged $999.99. As soon as they enter the code, it drops the price to zero on the actual Total line.
We have confirmed that this user was not charged anything for their subscription.Customer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They are incorrect. I have explained to them multiple times I have the charge on my card chase **** ending **** on 8/19. I have explained that to their team multiple times. They send emails back saying they cant find it and close my request. I have a dispute open with the credit card company too. Please help I am at my **** end with them.
***************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I dont understand in how many ways I can explain that I tried to twice the first time I was charged because of glitch I have attached my credit card statement charge on my chase ***** The second time it worked and I wasnt charged. Please correct, I have opened another inquiry through my credit card as well.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 10/20/2022
This is user, ************************ and ********************** was incorrectly charged $999.99. We have refunded them in full. The Reference Number for the refund is ***********************. If this user provides that reference to the issuer, they should be able to show the refund, but please let us know if it is still not showing.Initial Complaint
Date:09/07/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 17, 2022 I started a FREE trial of the **** subscription. I have been trying to cancel the subscription for over a month now. They dont have a **************** Telephone number and the **************** Email address is shared by the entire **************** Group so I am interacting with 6-7 people who all reply the same way We are investigating the situation. Its been over a month now and I dont see a resolution in the near future. The charge is $4.99 per month and I am quickly entering month 2.Business Response
Date: 09/12/2022
We were able to locate an ******* account but there is no **** subscription under *************************. Is it possible this user used a different email to sign up for ****? We are happy to help resolve, but need to locate the account with the problem.Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Please review the to 2 attached documents that contain my **************** Charge and the Invite email from my subscription form the ***** Please let me know if I can provide you with any additional information. Thank You!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business Response
Date: 09/23/2022
This user has multiple email addresses that are very similar, they had us checking ********************* and the actual email address he used when signing up was ******************* without the period.
We have refunded the $4.99 back to the account under *******************. and cancelled future monthly payments.Customer Answer
Date: 09/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
Date:09/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted **** on multiple occasions, beginning on Aug. 14, 2022 in regards to my video not playing. I have gone through their steps to try and resolve the issue but nothing has worked. **** personnel, or CHAT BOT, will say I have a case number, then I receive and email stating that the case has been closed. I have asked several times for my money back, but I have not received anything. The most recent email I received from **** is that someone is looking into the case. That was a week ago. I'm able to login to my account and see that I have an active account (expires 8/2023) and I can load the games to watch, but I get an error saying the video isn't available or that the video is no longer available. I have given **** all the information I can in regards to the errors. They also say I don't have an active account that it's with the international Game Pass. But when I login to the international side, there isn't any video available. It also, says on my account that it's an USA account. I would love to be able to watch the games and I would like to be able to speak with someone to figure out what I need to do on my end. There is no number to contact personnel. If there isn't anyway to speak with someone or get this resolved, I would like a full refund on my $79.99 back to my account on record. Thank you for your help. **** *****Business Response
Date: 09/14/2022
This customer has been refunded in full.Initial Complaint
Date:09/06/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to change a service that I paid $125 for recently I realize it was auto renewed so I tried to contact nfl.com to have my international plan changed to a US US plan. The only way to communicate with their customer service team is through emails which I find ridiculous because it is a multi billion dollar corporation I was trying to resolve this issue before the football season starts next week to no avail so I canceled my international plan hoping to start over and just purchase a US plan multiple emails went un answered till I finally canceled.T hey canceled my auto renew but refused to give me a refund I was hoping to have you guys help me resolve this issueBusiness Response
Date: 09/15/2022
This customer requested a refund outside of the time period where refunds are given, however, we have gone ahead and processed the refund and cancelled their Game Pass subscription.Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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